SUMMARY:

Over 20 year’s technical experience in the IT field. Able to execute projects with maximum efficiency and in a timely manner. Accustomed to working on a number of projects at any given time, responding professionally under extreme pressure, sensitive to pressing deadlines. Leader with great oral and written communication. Organized and able to maintain constant commitments to excellence and professional growth. The ability and technical background to fulfill organizational objectives while continuing to broaden the scope and growth of professional career goals.

EXPERIENCE:

Confidential, Pikesville, MD

Windows Server Administrator

Responsibilities:

• Member of the Server Administrators team for the Confidential providing technical assistance for the enterprise server replacement project.
• Build and deploy Windows Domain Controllers and File/Print servers throughout 70 locations across the state of Maryland.
• Environment upgrade consists of Dell PowerEdge T420 servers and Windows Server 2008 R2.

Confidential, Washington, DC

Security Service Desk Specialist

Responsibilities:

• Manage and update Active Directory Groups, and Policies.
• Manage CA Service Desk Manager ticket queue
• Develop and implement SOP’s to ensure full compliance with FRB policies and procedures.
• Project tracking for AcM (Access Management) Team
• Manage various areas of support including broadband connectivity, account provisioning, and configuration.
• Validate and certify system user access based on FISMA guidelines.
• Analyze and review security patches for windows systems.

Confidential, Washington, DC

IT Help Desk Technician

Responsibilities:

• Capture and logging of ticketing information in CA Service Desk Manager.
• Support for emerging desktop technologies and software applications.
• Assume ownershi p of project related tasks as needed or assigned.

Confidential, Washington, DC

IDS Manager / Systems Engineer

Responsibilities:

• Responsible for the results in terms of customer satisfaction, desktop support, employee development and meeting key business metric objectives.
• Handled escalated customer concerns, follows up with customers directly, and worked to proactively improve the service provided to our 4000 customers coast to coast.
• Responsible for managing the OCC 24x7 Network Operations Center, meeting all SLA commitments to field sites and customers, focus on continuous improvement of tools, processes.
• Performed employee performance reviews and participated in employment decisions.
• Supervised and directed multiple projects and updated Standard Operations Plan (SOP), and continued cross - for IT personnel.
• Day to day activities included the installation, upgrade, maintenance, monitoring and usage of; Solarwinds, Whats up Gold, HP SIM, NetIQ, McAfee, Symantec, ScriptLogic, Remedy, Windows Server 2000/2003, AD, DNS, DHCP and overall desktop/helpdesk support.
• Interfaced with customers on technical project issues.
• Managed moderate size and complex, or several small projects, with situational and risk analysis for each project.
• Delivered progress briefs to customer and management on status and issues.
• Responsible for the integration of new technology and modernization, system security and technical support for network-based hardware and software, documentation of implementation plans and white papers.
• Day to day activities included, but were not limited to, the patching of all servers (WSUS) and virus/malware protection (SEP), AD, DNS, GPO, Sites and Services, VMWare, Windows Server 2003/2008, and ServiceNow in support of a 900 server install base.

Confidential, Herndon, VA

Systems Management Engineer

Responsibilities:

• Member of the Security Access Control Systems (SACS) program, provided technical, managerial, and documentation oversight to complete project cycles.
• Managed a team of engineers and technicians in the design and implementation of an enterprise security access control system for a large petroleum company. The project scope included integrating an access control system, CCTV systems, Intrusion Detection Assessment Systems, a legacy Human Resource system, and various sensors into a single managed security IT-centric system.
• Day to day duties included the management of the company and lab network, desktop support, server support of both company and lab, and user/file/print support. The environment consisted of, Windows 2003 Server, XP, AD, DNS, GPO, SQL, Clustering, Software Development, and Disaster Recovery.

Confidential, Washington, DC

Program Manager

Responsibilities:

• Responsible for the assistance and building of a more robust security infrastructure with an active role in all facets of product planning and design.
• Duties and responsibilities included, management of an onsite CIRC directly servicing the agencies 3000 plus personnel in offices coast to coast, Desktop and Server Defenses, Network Perimeter Defenses, Auditing, Extranet, D Confidential Security, Physical Security, Internal Investigations, Forensics, Vulnerability Scanning, Risk Assessment, Security Testing and Evaluation, Security Awareness, and adherences to security publications including, but not limited to Treasury 85-01, FISMA, HSPD12, FIPS, and NIST 800-XX.

Confidential, Landover, MD

Consultant / Systems Architect

Responsibilities:

• Senior level employee responsible for the support of both day and night onsite coverage and 24x7 on call availability to provide OCC with 99.9% production operations uptime.
• The current environment consists of just over 150 Compaq 1850, 6500, 7000, 8500, DL360, DL380, and DL580 model servers. SAN storage consisting of three Compaq TL895 tape enclosures and three Compaq EMA12000 disk arrays connected via Brocade switches with fiber and SCSI. LAN connectivity is provided by Nortel/Bay router and switches except for the OCC’s Extranet/Internet that is made up of CISCO.
• Application and server software consists of NT4 and Windows 2000/2003, IIS, SQL, Exchange, BackupExec, IPSentry, Compaq Suite of Tools, McAfee AntiVirus, Norton AntiVirus, McAfee Helpdesk, Notes, PeopleSoft, NETIQ, Raptor, Diskeeper, Lexis-Nexis, NFR, and OCC’s own Examiner View and several web applications.
• Daily activities included being the primary contact for IIS (Internet, Extranet, and Intranet), IIS business applications (Business Objects, dtSearch, Jacada, NewsEdge, PVCS, and Webtrends), RDT (Research and Development team), Internet and Extranet Firewalls, Norton AntiVirus, Exchange, Lexis-Nexis, Licensing, Documentation, and Server Management.
• Served as backup to SQL, Notes, PeopleSoft, Inventory, Disaster Recovery, and CSO’s own website.
• Developed, maintained, configured and coordinated client group goals and priorities acting in a responsible manner in resolving conflicts and delivering work products that result in client satisfaction.
• Used professional background and experience to determine resources needed and allocated these resources to the application of new technology to ensure efficient use of resources.
• Planned, installed, maintained, designed, integrated, optimized, upgraded and monitored new network servers to resolve and meet OCC objectives and future growth.

Confidential, Reston, VA

Network Manager / Network Engineer

Responsibilities:

• Served as Network Manager for multiple companies including Confidential Internet Solutions, Confidential Video Services, Federal Systems, and Nynex consisting of approximately 400 clients both local and in numerous remote sites.
• Responsible for the consolidation of network services and support, and the management of 4 technical subordinates and co-manage an additional 6 in a 24x7 environment.
• Provided managerial, technical, and architectural expertise and direction specifically over all enterprise LAN/WAN servers, which are located over several domains, subnets, and remote locations. The hardware platform consisted of 30+ Compaq 1500, 2500, 4500, and 5000 Proliant’s and several Confidential and Macintosh. The software platform was NT 4 and Mac.
• Daily activities included the development, maintenance, configuration and coordination of client group goals and priorities acting in a responsible manner to resolve conflicts and deliver products that resulted in client satisfaction.
• Able to use technical experience to help in the determining of necessary resources, appropriately allocating and applying new technology to ensure efficient use of resources which allowed for the planning, installation, maintenance, design, integration, optimization, upgrades and monitoring of new network servers to resolve and meet company objectives and growth.
• Responsibilities as a hands-on technical manager included the documentation of multiple domains, subnets, and servers; year 2000 hardware and software upgrades and fixes; disaster recovery planning, migration of several domains to a single master domain; migration plan from NT3.51 to 4 on all servers; management of remote connectivity to internal LAN via Shiva Lanrover and USR Total Control by way of ISDN, analog, and Secure ID; reliable enterprise wide backup using BackupExec ver 7 with ADIC and Quantum DLT hardware; upgrade of IIS 2 to 3 to 4; migration of Macintosh servers to NT 4 platform; creation of web and virtual web server providing access to company intranet site; identification of security holes within our domains and implemented resolutions; configuration of tech support email account for BellAtlantic.Net product tier 3 support; installation of DNS, SMS, Lotus Notes, CCMail, SQL, Exchange, Mail Gateway, and PeopleSoft servers.

Confidential, Reston, VA

Consultant / Network Engineer

Responsibilities:

• In support of Bell Atlantic’s new subsidiary, Confidential Internet Solutions, responsibilities included all facets of administration for their new LAN i.e. WINS, DHCP, and Security.
• This entailed NT 3.51 Server running on Compaq Proliant 1500 and 4500 rack servers, Compaq Storage Arrays, and NT 3.51 workstation on Confidential XU desktops.
• Physical connectivity was maintained through the use of Ortronics patch panels and Cisco 1700 routers, which allowed for the insurance of contiguous client access to SQL, IIS, Exchange, File, and Print services.
• Appointed to Team Leader for approximately 75 clients I was appointed to Team Leader and served as a key member in the implementing of project plans.
• Promoted to Supervisor and guided the efforts of other team members.
• Participated in the planning and installation of new network and client hardware.
• Projects included the creation, documentation, deployment, and maintenance of a software SIW, creation and maintenance of a testing lab for the new BellAtlantic.Net product customer tech support group, physical relocation of the entire network to a new building, rollout of NT 4 to all servers and clients