SUMMARY:

I am a technically skilled hand's on System Engineer with over 17 years of experience providing a broad understanding of Information Technology IT platforms. My experiences as a System Engineer include troubleshooting, configuring hardware and software devices, device installs and providing end user training. Areas of expertise in network infrastructure include Windows Server 2000, 2003, 2003 R2, 2008, 2008 R2, Some knowledge of 2012 and 2012R2 , Exchange 5.5, 2000, 2003, 2007 and 2010 , Active Directory, Blackberry Server, Cisco Call Manager, Good Mobile Enterprise, and Cisco platform router/switch, firewall/VPN . Exceptional customer service skills, strong work ethic, and excellent communication and organizational skills.

PROFESSIONAL EXPERIENCE :

Confidential

• Provide Administrator support for all Windows based servers on a disbursed two Data Centers, and multiple field sites secured enterprise level network.
• Ensure the integrity using NetIQ and Solar Winds, security, and availability of all Windows based enterprise servers, their respective application databases, and connectivity to and from servers and workstations in accordance to TSA's best practices regarding privacy, security, and regulatory compliance.
• Responsible for installation, service delivery and administration of Internet servers, mass storage, LAN/WAN, frameworks and systems applications.
• Maintain and constantly improve server performance, reliability and security, including performance by tuning, file system layout and optimization, and ongoing updates of services in compliance with government security policies.
• Conduct routine hardware and software audits using DELL Open Manage Utility and ATIRIS of both workstations and servers for compliance with established standards, policies, procedures and configuration guidelines.
• Monitor all aspects of network security using Solar Winds.
• Managed Active Directory network, Utilized Active Directory to actively create and modify user accounts/groups, modify group memberships, establish permissions, reset passwords, and ensuring proper access to network resources.
• Utilize Dell Remote Access Control DRAC to remotely manage the Enterprise servers, i.e. cluster servers, virtual server, and load balancing server.
• Documented the procedures necessary to perform the Commissioning, Decommissioning, and Media sanitizing of production servers.
• Utilize BMC Remedy as both a knowledge base and a ticketing system to properly manage and route problems and document problems resolution for future reference.
• Use Altiris to manage the deployment of Microsoft Security patches.
• Perform day to day maintenance of the physical servers including the ordering of replacement parts, removing and or installing of Server hardware as required.
• Monitor NetIQ alerts via the Command Center.
• Perform daily, weekly and monthly health checks and reporting on all network servers.
• Provide technical support for installation teams, field engineers and end users on the TSA contract.
• Serves as a single point of contact for escalation and communication status to the Business Partners.
• Create and maintain Standard Operating Procedures SOP , process.

Confidential

Provided network support, software and hardware troubleshooting.

• Supported the Windows Server Disaster Recovery team and facilitated testing of procedures for disaster recovery initiatives. Updated Disaster Recovery Procedure Plans based on corrective action findings.
• Configured and troubleshoot HP Integrated Lights-Out iLO , Remote management utility.
• Responsible for building, imaging and implementation of VMWare servers in a virtual environment using VMware ESX 3.52, VMware ESX 4.01 and VMware VSphere Client/VCenter Server.
• Performed server hardware replacement using HP SIM System Insight Manager and HP Insight Diagnostic Utility for HP servers.
• Responsible for Junior Level Administration of the NetIQ AppManager Performance Profiler.
• Responsible for administration of the Symantec Enterprise Vault environment version 9.0.2.1061.
• Responsible for administration of SharePoint Portal, Create user access and verify daily that the iShare sites were updating correctly.
• Responsible for Exchange administration in conjunction with Active Directory.
• Completed Daily Symantec NetBackup Reports using a Cygwin/X SSH session.
• Open and close tickets using IT Service Management ITSM ticket management system.
• Provided a daily, weekly and monthly health report on all network servers.

Confidential

• Responsible for maintaining and supporting 3,000 users.
• Provided network support, software and hardware troubleshooting, and antivirus protection. Responsible for installing, configuring, administering workstations, Operating Systems, utilities and client applications.
• Handled the management and recovery of Full Disk Encryption using the Guardian Edge software
• Managed the Common Access Card for Blackberry.
• Performed Active Directory administration, including creating, and modifying accounts, group memberships, and establishing permissions, resetting passwords, and ensuring proper access to network resources such as file shares and printers.
• Oversaw the Radia and Element software distribution.

Confidential

• Planned, installed and maintained premises communication products, services and wiring.
• Handled the installation and repair of circuits, analog lines, and ISDN systems.
• Handled the removal and repair of wiring between buildings.
• Installed fiber optic network hardware and software in business and residential dwellings.
• Maintained detailed records of all work activity.
• Perform equipment inspection to ensure equipment is operational.
• Maintained positive customer relations by providing the customer with a clear explanation of the services they received.
• Maintained positive company image through professionalism and effective interpersonal skills.

Confidential

• Provided Network Support, software and hardware troubleshooting, Antivirus protection Managing, Monitoring and onsite support.
• Provided installation, upgrades to operating system, and configuration of workstations and
• software applications.
• Created Microsoft Exchange mailboxes.
• Installed Windows NT 4.0, 2000 and 2003 servers.
• Managed login security, login scripts, file security and menu automated connections.
• Maintained local and network printers and other peripherals.
• Installed and maintained the Avaya IP Office phone system, creating both extensions and
• Voice Mailboxes.
• Developed and documented network procedures and protocols.

Confidential

Network Administrator

• Provided network support, software and hardware troubleshooting, Antivirus protection Managing, Monitoring and onsite support.
• Created Microsoft Exchange mailboxes.
• Provided installation, upgrades to Windows 98 desktop operating system, and configuration
• of workstations and software applications.
• Installed Windows NT 4.0, 2000 and 2003 servers.
• Managed login security, login scripts, file security and menu automated connections.
• Maintained local and network printers and other peripherals.
• Developed and documented network procedures and protocols.

Senior Net Server Administrator

Confidential

• Served as the on-site Building Call Manager.
• Assisted with training new technicians and assigning trouble ticket's.
• Provided network support, software and hardware troubleshooting.
• Responsible for supporting and maintaining 1,300 users.
• Provided installation, upgrades to operating system, and configuration of workstations and
• software applications.
• Developed and documented network procedures and protocols.
• Managed login security, login scripts, file security and menu automated connections.
• Provided installation, upgrades to Windows 95 desktop operating system, and configuration
• of workstations and software applications.
• Maintained local and network printers and other peripherals.
• Supported the microcomputer troubleshooting which included upgrading Intel, Compaq, Dell and Zenith motherboards, memory, and peripherals.