SUMMARY

• Seeking a profession as an Information Technology Manager/Project Manager in which responsibilities include identifying and troubleshooting incidents and problems while implementing comprehensive solutions for but not limited to Information Technology System requirements; where I can leverage my leadership qualities, abilities as a critical thinker, and lead/develop subordinates.

PROFESSIONAL EXPERIENCE

IT Operations Watch Chief/IT Enterprise Coordinator

Confidential, Quantico, VA

Responsibilities:

• Manage and operate in a secure IT operations center for unclassified, secret, and top secret networks providing 24x7x365 continuous monitoring and response to threats, outages, and implementation.
• Maintain a high level of understanding of the current threats to DoD networks. Applies an understanding of Computer Network Exploitation (CNE), Computer Network Attack (CNA), and the associated tools, to obtain situational awareness of intruders who might be targeting DoD networks.
• Ensure that all users and assets on a large scale 250,000+ are fully operational on a 24x7x365 basis globally.
• Participates in information exchanges with the Intelligence Community, DISA, USCYBERCOM, NSA, Military Services (Navy, U.S Marine Corps, Air Force, Army), and DoD CIO.
• Well versed in DOD, DON (Department of Navy), and USMC Information Assurance policies/procedures.
• Extremely conversant with the submission of official reports to U.S. Cyber Command; publication/distribution of Operational Directives and Advisories to Users/Customers.
• Command and control the Marine Corps Enterprise Network (MCEN) in order to report, coordinate, and direct actions in response to planned/unplanned operational events/outages on all networks (SIPRNET/NIPRNET) for thousands of users local and globally.
• Lead the Marines, contractors, and civilian personnel in the conduct of their daily operations and supervise the fulfillment of their administrative needs in accordance with all orders and policies.
• Hands - on experience with IP networks and related security technologies including encryption, IPsec, PKI, VPNs, firewalls, proxy services, DNS, electronic mail, and access control lists.
• Well conversant with working in and around secured facilities and have experience in observing security flaws, improved personnel training, and suggesting technological advancement in areas needing improvement. Manage physical security enforcements such as video surveillance, intrusion detection systems, cipher locks, sensor suites and approved containers for automation and network operations assets.
• Effectively use IBM Tivoli NetCool in order to assess the impact on the enterprise network by using this management software to automate the support of business-critical functions. Have a strong ability to efficiently use collection tools in order to find contextual details on the network that shows all events, incidents, and or problems in order to effectively remedy them.
• Assist in the planning, directing, managing, and controlling all or subsets of tasks for projects assigned by a Program Manager
• Participate from initial plans through acquisition and delivery of the hardware and support systems.
• Identifies individual(s) responsible for each task, obtain time and cost estimates, establishes critical milestones, and develop precise schedules and systematic review/assessment outcomes.
• Analyze and evaluate program progress and formulate or recommend the development of innovative alternative methods/techniques.
• Coordinates methods and practices for troubleshooting, recovering, adjusting, modifying and improving systems to solve complex problems
• Serve as the principle operational interface between the MCNOSC, supported Marine Forces, NMCI, and all other venders/stakeholders on any network supporting policy issues, outages, or incident requests.
• Provide deployed support both in local resources/remote assistance to Marine Forces to minimize interruption of services. Maintain situational awareness of NetOps incidents on the MCEN, declare Commander’s Critical Information Requirement (CCIR) events, and direct appropriate response actions to investigate and restore services. Provide continuous government oversight on the contractors, to include issuing Government Directed Action work orders, compliance tracking, and network maintenance to ensure time frames and operation commitments are met.
• Managed the security of both physical and cyber classified information.
• Manage the flow of NetOps information to include NetOps briefs, MCEN Status Reports, Incident Reports, Weekly Activity Reports, operational compliance reports, Operational Advisories and Operational Directives.
• Organize and facilitate the Marine Corps Enterprise Network (MCEN) in directing global Network Operations (NETOPS) and Computer Network Defense (CND).
• Inform, recommend, and advise the Leadership of MCEN on events or incidents that have an adverse, immediate, or long-term effect on NETOPS/CND.
• Monitor network performance, integrity, availability, and reliability.
• Extensive experience with vulnerability management processes and directional classified security spillage procedures.
• Familiarization and understanding of the USMC C2 reporting structure.
• Management experience leading a medium to large scale size team/section in/out of an IT Environment.

IT Operations Watch Officer / Information Assurance Analyst

Confidential

Responsibilities:

• Managed Small to Medium size Operations IT section personnel consisting of a multi-million dollar environment located within The Pentagon supporting 15,000+ users.
• Planned/Coordinated/Designed and executed the movement of thousands of IT assets from multiple agencies throughout Headquarters Marine Corps in support of Federal Building closures. This Controlled/Coordinated multidepartment move was done so under strict time constraints in order to meet the operational requirements of Headquarters Marine Corps.
• Sustained and supervised the readiness and Continuity of Operations Plans (COOP) were developed, tested, and remain current and effective for all attached users. Furthermore, to ensure that all personnel understood COOP drills, duties, and failover routines/sites.
• Provided direct supervision and technical direction to a staff of military, civilian, and contractor personnel.
• Monitored/Managed mission critical applications utilized Solar Winds, EMC AutoStart, BMC Remedy, and other in house SharePoint tools in order to provide immediate response times to unplanned outages, performance sustainment issues, and failover capabilities.
• Participating in the Service Level Management process which includes the development of Service Level Agreements (SLAs), Operational Level Agreements (OLAs) & Memorandum of Agreements (MOAs).
• Managed the security of both physical and cyber classified information.
• Manage physical security enforcements such as video surveillance, intrusion detection systems, cipher locks, sensor suites and approved containers for automation and network operations assets.
• Managed EMC AutoStart Software that monitors and automates the restart process of applications and data services on the alternate servers for UNIX, Linux, and Microsoft Windows environments. Managed all Automated and failback of services, applications, and data—managing both failover directions and ensuring the consistent and error-free business continuity was upheld.
• Ensured systems, users, and policies adhered to security and compliance requirements.
• Developed/Managed maintenance schedules for network and IT systems equipment.
• Organized and Lead the HQMC IT Operations section in infrastructure planning and projects and organize/negotiated the allocation of IT resources.
• Lead engineering analysis, planning, development, design, implementation, documentation, assessment, and management of enterprise services, software, and hardware.
• Responsible for network and server architecture, definition, and delivery of enterprise network infrastructure components, such a network, voice, storage, servers, operating systems, and databases.
• Manage the IT assets associated with several General Officers, Senior Executive Services (SES) Government employees, and other VIP’s in order to keep essential personnel up and operational.
• Executed periodic high availability exercises utilizing off-site failover capabilities.
• Created and designed the security/vulnerability policy/procedures to be implemented throughout HQMC/MITSC/ARI for reporting purposing as well as analyzing reports from scans.
• Applied network security patches/scripting (CMD) to thousands of desktops, laptops, and servers to reach and maintain security compliance mandates.
• Created and managed network accounts for thousands of NIPR/SIPR network users on Microsoft Exchange/Active Directory. Served as the Active Directory SME in regards to creation, implementation, recovery, and planned / designed the structure for the sites Active Directory platform.
• Worked with stakeholders/customers to define business and systems requirements for new technology implementations and improve quality of service.
• Assisted in the reduction of average customer, associates, and VIP outage down times.
• Managed operations service desk team members that successfully resolved thousands of tickets monthly.
• Sustained a natural ability to consistently come up with unusual or clever ideas about a given topic or situation, in order to develop creative ways to solve a problem.
• Managed the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, data centers, servers, PCs, operating systems, and associated hardware.
• Qualified to brief the customer, Marine Corps Leadership, Senior Management, and any higher echelon or section on IT matters and significant events.
• Installed, configured, and managed data network systems in both a stand-alone and client-server environment, including MS Exchange, Defense Message Systems, Virtual Systems (VMWare), and other authorized data network systems.
• Installed, configured, and maintained hardware and software network services.
• Planned and executed the integration of multiple information systems in a network environment.
• Effectively managed hardware and software, and COTS upgrades and repairs to maintain mission capability.
• Created, modified, and enforced command Information Assurance policies, vulnerabilities, and procedures in accordance to DoD, DON, and USMC policies and guidelines.
• Implement and supervise the Command Network Security Program acting as the LECO.
• Acted as the SME on issues related to implementing and effectively keeping Operation Directives in compliance with network security and security patches. Assist in the development and execution of security policies, plans, and procedures; design and implementation of data network security measures; network intrusion detections; and certification of systems and networks. Provided expert guidance on DoD Information Assurance Vulnerability Alert (IAVA) requirements and directives. Create, coordinate, and implement Plan of Action and Milestones (POA&M) for the organization.

Combat Engineer / Project Manager

Confidential

Responsibilities:

• Effectively managed the controlled or otherwise deemed hasty ordinance demolition exercises under immense time and size restraints hundreds of times.
• Earned the trust and abilities from my leadership to work outside the scope of position and lead large projects on various scales. Additionally, I was able to manage the coordination of supply chains to ensure key mile stones were ascertained and that the Project was as effective and efficient as possible.
• Effectively led several medium/large groups to build over 200 buildings measuring various dimensions.
• Successfully managed the creation of a faster building relationship between the manufacture and the end supplier/customer by creating simulations and databases to help increase efficiency/effectiveness.
• Expert ability to generate or use different sets of rules for combining or grouping formulas/constraints in the most expeditious manner feasible.
• Expert Mathematical Reasoning to choose the right mathematical methods or formulas to solve a problem and correctly calculate the exact parameter for a controlled demolitions/explosion.
• Deductive reasoning to apply general rules to specific problems to produce answers that make logical sense.
• Responsible for the installation, configuration, and maintenance of all construction equipment and vehicles
• Managed the knowledge base of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, and quality control.
• Managed the inventory of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Configured/Architected basic and complex design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Supervise materials, methods, and tools involved in the construction or repair of houses, buildings, or other structures such as highways, roads, and not limited to bridges.
• Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various products and services.