NOC Operations Technician II Resume Golden, CO - Hire IT People

SUMMARY

Highly motivated IT professional with supervisory, analytical and technical experience in the Information

PROFESSIONAL EXPERIENCE

NOC Operations Technician II

Confidential, Gloden, CO

Responsibilities:

Maintain Confidential Distributed platforms applications by monitoring communications networks, systems batch processing, facility environments and change control processes
Perform diagnostics and coordinate problem for software and hardware problems with systems and application personnel for the Banking and Credit Card industry
Ensure all production SLA’s are met, job setups, reruns, evaluation and JCL corrections
Monitoring tools: Microsoft Operations Manager, OpManager, SiteScope, Big Brother (Xymon), Gomez (Dynatrace)
SQL Server Management, Remote Desktop, VMware, DSView
Monitor web services and applications for 192 (2003, 2008 servers),perform reboots, IISresets
Ticket systems: Remedy, Service Manager
Microsoft Word, Excel, Access, Outlook and Lotus Notes
Provided Tier 2 support for all servers and systems in production/corporate environments
Worked with external agencies to troubleshoot DNS issues
Troubleshot all area of web servers including accessibility, configuration, software, hardware
Escalation of training of other groups for new technical products and applications
Maintained and administered backup schedules and supplied support to Storage Engineers

InterACT Analysts

Confidential, CO

Responsibilities:

Provided 24/7 customer support for over 500 new and existing accounts
Created user accounts for 100’s of clients
Troubleshot network support issues, reboot servers
Analyzed drilling data for oil drillers
Assisted with creation of Training Manual for InterAct and TransAct Analyst
Created new organizations per documentation when requested
Prepared morning turnover and escalations report to ensure effective communication and increased team efficiency by 10%
Operated MVS, AS400 and UNIX production systems
Performed system IPL’s, monitoring Veritas Netbackups, provide network support
Submitted and restarted CA7 jobs and resolved abends
Prepared morning turnover and escalations
Produced daily and weekly backup copies of critical system files
Monitored the system and communication lines for proper operation

System Management Specialist

Confidential, CO

Responsibilities:

Level 2 recovery support for MVS/OS390, UNISYS production systems
Supported analysts and programmers for critical batch job abend resolution, correcting JCL errors for job resubmission and scheduling
Performed system IPL’s to prevent system downtime and provide 100% employee efficiency
Monitored critical batch jobs, JCL
Utilized CA7/CA11, JES2, MVS commands, Lotus Notes, CITRIX and QMX
Provided coverage for all OCC MVS, VM and TPF systems
CA7, JES2, MVS and VM commands
Troubleshot and escalate all problems in a timely manner
Performed system backups and Internet connectivity
Monitored STK SILO’s and manual drives

MIS Assistant Asset Management Group

Confidential, CO

Responsibilities:

Telecommunication / Production Coordinator

Confidential, Colorado Springs, CO

Responsibilities:

Provided production oncall support for TELCO group
Submitted and restarted batch jobs using CA7 due to JCL abends
Transferred data using NDM, identified and coordinated Network transmission issues
Made needed programming for COBOL / DB2 applications
Maintained programs according to the Ordering Billing Forms and Mech Specs Industry standards
Executed Endevor to move software packages to production
Used SQL and File - Aid for DB2 queries
Used Xpediter to test code changes
Analyzed, developed and implemented the Auto-trigger process for Data-transmissions (ASR’s and DLR’s)
Trained staff for Telecommunications process
Communicated with customers and co-workers through e-mail and teleconferencing