Core Qualifications

Microsoft Certified Professional MCP Microsoft Certified Systems Administrator MCSA Microsoft Certified Systems Engineer MCSE Microsoft Certified Database Administrator MCDBA Certified Network Engineer System/Network Administration Systems/Servers/Workstations Installation, Troubleshooting and Repair Hardware/Software/Peripherals Maintenance, Troubleshooting and Development Server/Workstation Customization, Configuration, Testing, Integration Technology Upgrades System Migrations Technology Consulting IT Solutions Project Management Vendor Sourcing Collaborative Teamwork Documentation Oral and Written Communications

Professional Experience

Confidential

• Serves as a recognized technical authority regarding client-based IT applications and ensures PC maintenance and end user support. Reviews requests for information processing hardware/software/systems services transmitted to FEMA Region III technical support team. Participates in installation, configuration, troubleshooting, surveillance and maintenance of a variety of hardware and software and integrates a wide range of Commercial-off-the-shelf COTS software packages. Analyzes, design, develop, customize, and implement and provide a wide range of technical, advisory and IT customer services related to the accessibility, usability and reliability of information processing hardware, software and systems crucial to the management, coordination and control of Region III IT resources, including systems and communications security COMSEC account manager.
• The work includes responsibility for the delivery of multiple and specialized IT management functions including but not limited to : configuration management, IT systems administration, Local Area Network LAN and Wide Area Network WAN administration and/or management, development of Region III information processing guidelines, IT equipment analysis, applications programming, COMSEC Account Manager, and the delivery of customer services, including configuration, testing, installation and troubleshooting.

COMSEC Account Manager

• Provides scheduled and ADHOC training, on the keying, operation, and maintenance of ComSec equipment and accounting software. Keep accurate COMSEC training records for client and assist with COMSEC inquiries and investigations on physical insecurities and incidents involving client COMSEC accounts or cryptographic keying material for which client's account has been designated the Controlling Authority. Conduct audits of individual ComSec accounts and provide formal training on all aspects of ComSec accounting methodology including required training on ComSec equipment and ComSec accounting software to include ComSec Accounting Reporting and Distribution System CARDS , and other cryptographic equipment/software to organizational ComSec Managers, other DHS state and local personnel
• COMSEC Duties include, but not limited to:
• COMSEC Material Management
• Secure Voice Communications Program
• Cryptographic Access Program Management
• Electronic Key Management System EKMS
• Public Key Infrastructure PKI
• Perform destruction and demilitarization of ComSec materials and cryptographic equipment
• Serve as the officially appointed courier for all categories and classifications of COMSEC material and equipment.
• Review Continuity of Operations COOP and exercise support requirements, and provide COMSEC support for these exercise and COOP requirements.

Confidential

Systems Administrator

Adeptly integrates advanced technology expertise with dynamic communication skills to provide comprehensive consulting, production and operational systems support for desktop implementation and database management throughout the 48 continental United States and Canada. Has a talent for presenting technical data in a manner conducive to any situation. Works tirelessly to accomplish goals and satisfy all expectations. Primary client-vendor/technical group liaison that is proficient in handling all troubleshooting and desktop issues. Applies sound decision making skills toward appropriately escalating issues, prioritizing projects and defining short-/intermediate-term solutions. Continually advises for technical advancement and systems improvement. Areas of responsibility include but are not limited to are Systems Administration, Desktop Support, Customer Support, Wireless Support, Peripherals, Hardware, Software, Servers, Configuration and Integrations, technical upgrades, migrations, server data backups and related information technology solutions. Oversees all platform communication, is primary contact for all electronic repairs and system domain administration. Consistently demonstrates effective technical skills and abilities while troubleshooting, inspecting, and testing a variety of equipment. Continually makes improvements to existing engineering methods by identifying flaws, modifying and resolving operational issues with system applications. Data Acquisition software such as Trip Master and Drive Cam Independently supports 200 people in 43 locations within the U.S. and Canada.

Confidential

LAN Support II, Technology Sector

Provided quality 24/7 on-call support for over 500 PC users and executive team of 2 multi-site 4 banking business units. Proficiently troubleshot intranet and external problems remotely managed PCs using SMS and Zen Works for Novell 5.3 and delivered primary laptop support for VPN. I managed server backups and database management. I pro-actively supported production environment by creating desktop/laptop images. Key team member in co-facilitating Novell 5.3 to Windows NT and Windows NT 4.0 to Windows 2000,XP,and Vista migration projects, playing an instrumental role in boosting operational productivity, efficiency and quality. Adeptly used Peregrine 8.0 for PC-related problem ticket and documentation maintenance held accountability for service level agreement SLA problem tickets.