SUMMARY

• About 15 years of experience purchasing, customizing and delivering Desktops, Laptops, Hand - Held Computers and Printers. One stop support for Win XP, Win 7 Pro, Win 10, Office Suite 2003, 2007, 2010 and 2013.
• Total support for MS Outlook and have installed Visio, Project, Access, Solidworks, Autocad, Oracle, Citrix and Cisco VPN client.
• Have access to AT&T Premier to purchase and tailor voice/Data Plan for Cellular service
• Familiar with APPLE Ipad & Iphone and Android phones, Install, Configure and Manage using Mobile Iron and Touchdown.
• Manned the Help Desk for all support calls including proprietary application support.
• Carry out Desktop/Laptop repair services outside of warranty cover. Had total ownership of hardware issues, no escalation tiers for Desktops/Laptops other than warranty cover by vendor.
• Installed and managed Lifsize Video Conferencing equipment. Familiar with Cisco Webex
• Install Nec 2000, Shortel and Cisco IP phones.
• Familiar with CISCO CUM and Unity Software.
• Setup User Accts in AD and manage membership rights.
• Setup Email accts in Office 365
• Setup Vmail for Shortel, NEC and Cisco phone systems.
• Fabricate Cat5 and Phone Cables when needed.
• Trouble shoot network connectivity issues for data and voice.
• Familiar with Ticketing systems Peregrine, Altiris, Kace and Service Now.
• Create support documents for custom configuration.
• Have experience with provisioning for new Data/Voice and PA facilities.
• Assisted in migrating users from in premise Exchange server to Office365 at Microsoft.
• Created Users and assigned license for Office365 apps.
• Resolved Connection issues.
• Handled Password Authentication issues.
• Monitored Cloud services issues
• Resolve user end profile issues
• Resolve end user Outlook data file corruption issues
• Resolve end user performance issues
• Currently supporting the Executive Floor of Rio Tinto Regional Center.
• Applications include Magellan for the Legal Team.

TECHNICAL SKILLS

• Win XP
• Win 7 Pro
• Win 10,
• Office Suite 2003, 2007, 2010 and 2013
• Visio
• Project
• Access
• Solidworks
• Autocad
• Oracle
• Citrix
• Cisco VPN client.
• AT&T Premier
• APPLE Ipad & Iphone
• Android phones
• Mobile Iron
• Lifsize Video Conferencing
• Cisco Webex System
• Nec 2000
• Shortel
• Cisco IP phones
• CISCO CUM
• Unity Software
• Active Directory
• Office 365 Migration / Admin
• Fabricate Cat5 and Phone Cables
• Peregrine
• Altiris
• Kace
• Service Now
• Magellan

PROFESSIONAL EXPERIENCE

Confidential, Utah

Site Support Administrator

Responsibilities:

• Installation and maintenance of laptops, desktop computers, Mobile and Cisco IP Phones.
• Support for MS Operating Systems and Office products. Detect, analyze and resolve all technical issues.
• Perform equipment upgrades and new purchases, Log calls.
• Provide on-site and remote support.
• Administer AD changes.
• Install Mobile Iron, Touchdown, Symantec VIP and configure the same for IOS and Android Mobile Phones.
• Setup for Video Conference, WebEx sessions and Lync support.

Confidential, Utah

IS Support Technician III

Responsibilities:

• Installation and maintenance of desktop computers, peripherals, applications and voice systems.
• Support for MS Operating Systems and Office products, proprietary applications support.
• Detect, analyze and resolve all technical issues.
• Perform equipment upgrades and new purchases, Log calls, Setup user and mail accounts.
• Rolled out LifeSize Video Conferencing equipment in head office and satellite sites. Customize IPAD, IPhone and Motorola Handheld computers.
• Provide on-site and remote support to more than 1000+ employees and sales personnel.

Confidential, Utah

Services Support Representative

Responsibilities:

• Technical support in a Call Center environment for Quest Diagnostics, Capital One, IndyMac Bank and City of Minneapolis.
• Products include Desktop PC’s, Laptops, Microsoft O/S and Office Suite, Palm Pilot and Outlook.

Confidential

Technical Systems Analyst

Responsibilities:

• Managed Infrastructure projects including Phone Systems (Nortel Meridian opt 61C, IPC / IQMX), LAN/WAN (Cisco routers & switches), and Trading Floor Support.
• Planned, built and commissioned sites for Business Continuity/Disaster Recovery.
• Supported back office systems including inter-bank money transfer system (SWIFT).
• Participated in integrating systems following the acquisition of Hambros Bank and Perpetual Trustees.

Confidential

Senior Network Engineer

Responsibilities:

• Developed with Telstra and managed a project to migrate more than 280 sites nationally from a Datel Multipoint and TV carrier based network to Telstra’s satellite based broadcast service.
• Planning and installation of network based delivery systems at customer sites.
• Management of the Central Systems that delivered Market Data signals to customers via Telstra’s Satellite Data Broadcast Service.
• Inventory control and technical support for internal and external systems.
• Established a new test bed and trialed the conversion of asynchronous circuits to higher speed synchronous circuits.
• With the integration of INFOCAST into the REUTERS organization, took responsibility for the commissioning of two new data centers within REUTERS premises.
• Responsible for Data Centre management and operations of systems running on WANG VS, HP3000 and IBM AS 400. Installed and supported Novell Netware operating system, trading floor systems and support.
• Managed local and wide area networks and money transfer systems.
• Appointed an Officer of the bank in Jan 1991. Reported directly to the VP of Global Technology and Operations in Sydney.

Confidential

Technical Coordinator

Responsibilities:

• Coordinated operating system updates for all HP 3000 computers.
• Responsible for systems management, performance tuning, database management and LAN and X.25 networks. Reported directly to the National Manager for Production.
• Migration to Australia was a sponsorship by the ASX under the Skilled Migrant Category.
• Responsibility for computer operations, data communications and the administration of HP’s Electronic Mail Network and also provided some application support.
• Installed their first X.25 based network and LAN.
• Supervised two computer operators. Team leader for a quality control circle in the Systems department.
• Appointed as EDP Manager of Associated Asian Securities, a stock broking firm.
• Assigned to SYSTEMS CONSULTANTS Pte Ltd, a turnkey software house.
• Provided consulting services in systems management and data communications areas. Managed a staff of six employees.