SUMMARY:

• Experience as an Enterprise Windows Systems Engineer / Integrator overseeing projects and assignments involving Enterprise Infrastructure Systems implementation and Project Management of Customer Pre-Sales deployments and securing Life cycle process deliverables that make Windows, UNIX, Novell Netware and Linux IT Enterprises more secure, cost-effective, and compliant by ensuring they are properly configured.
• Technical Knowledge of ITIL, Windows 2003/2008/Vista, MS clustering, Collation SW
• Technical Knowledge of Tivoli Business Automation SW products, A Strong Technical Knowledge of Tivoli Enterprise Console BMC Event Manager 7.2, Tivoli Privacy Mgr, Tivoli Directory SecureWay Directory , Tivoli Access Mgr/Tivoli Identity Mgr and Tivoli Directory Integrator
• Experience in IT Security, NT Security, Windows 2003 Security
• Programming Experience Using Java, PERL, or C , Systems Administration, and TCP/IP Networking CA, HP, Mercury, ASG, BMC, NetIQ
• Underlying knowledge of DB2, Oracle, other popular DBs
• Underlying knowledge of distributed OSs, Linux, AIX, HP 9000 SUN, Industry competitive knowledge of Automation SW products
• Presentation Skills, Demonstration Skills, Time Management, Teamwork and Project Management
• Performed duties as a Sales Engineer Technical Sales Specialist/Architect using Tivoli Business Automation, System Mgmt and Service Mgmt
• Equivalent experience with competitive SW products BMC Patrol Portal Server , NetIQ, CA, HP, Juniper ASG and Mercury
• Provided TIM/TAM Product Implementation and Customization of Enterprise-wide systems management solutions
• Developed Solutions Utilizing Applications /Products from BMC Patrol for over 30,000 users.
• SKILLS: BMC Patrol Portal Server Administration and Installation, ITIL, IBM z10 mainframe interconnectivity, Tivoli NetView Console Installation and configuration Concord Analyst, HP Open View, Solarwinds Orion Observer and Cirrus, Web Sphere Deployment Tivoli Framework 3.6.2, Tivoli Distributed Monitoring 6.2, Tivoli Enterprise Console Tivoli Software Distribution, TWS, Tivoli Inventory, Tivoli Remote Control, Tivoli GEM- WebSphere MQ 5.2 , E-Commerce Shell Scripts Perl Scripts - Application Development MS Access Development - Windows NT / Solaris Administration - AS400 - J2EE Java, JavaScript Perl, XML -Visual Basic - SQL / Oracle Database Administration / Data Warehouse Development - C C J2EE EJB, JSP, Servlets, JNDI, JDBC - Active Server Pages, HTML DHTML -Adobe Photoshop - LAN/WAN Design, TCP/IP HSRP, EIGRP, OSPF, BGP, RIP, SNMP. Cisco Routers/Catalyst Switches 2600, 2900, 5500, 6500, 3600, 7200, 7500, GSR, PIX FW, ASA, configuration and Implementation Etc .

EXPERIENCE:

Confidential

Sr. BMC BPPM Performance Analyst / Engineer

• I serve as senior operational resource for BMC technologies group including BMC Patrol and BMC ProactiveNet.
• Install, configure, implement and support BMC Patrol and BMC Atrium Orchestrator.
• Implement automation to optimize for maximum efficiency BMC Patrol and Serves as senior operational resource for BMC technologies including BMC Patrol and BPPM.
• Install, configure, implement and support BMC Patrol, BMC Atrium Orchestrator and BMC ProactiveNet.
• Implement automation to optimize for maximum efficiency BMC PPM and BMC Orchestrator infrastructure.
• Provides management of application performance.
• Customizes and extends our existing BMC tools based on internal client and business requirements.
• Integrates our tools with key third party systems monitoring, ticketing, and workflow .
• Performs end-user training, product evaluation, and testing as well as planning and execution of product upgrades and patch releases.
• Ensures monitoring profiles and notification rules match client expectations.
• Provides management of application performance.
• Customizes and extends our existing BMC tools based on internal client and business requirements.
• Integrates our tools with key third party systems monitoring, ticketing, and workflow .
• Performs end-user training, product evaluation, and testing as well as planning and execution of product upgrades and patch releases.
• Ensures monitoring profiles and notification rules match client expectations.

Confidential

Sr. BMC Distributed Performance Analyst / Engineer

• Provided technical expertise, technical guidance and technical support for the BMC Performance Assurance infrastructure applications, toolsets and applicable processes.
• Managed, maintained and supported the Perform 7.4.10 and 7.5.10 infrastructure and application Troubleshoot perform agent, infrastructure and data collection issues.
• I also used BAROC language to help configure rules in BMC Event Manager and other APM tools
• Provided day to day infrastructure and application support of multiple Performance Assurance environments including external customer facing.
• Expert knowledge of Juniper and Cisco routers, especially the Juniper MX, EX, SRX and Cisco 6500, 4500 platforms.
• Deep knowledge of Juniper and Cisco configurations focused on Routing, QOS, MPLS, VoIP, Multicast Video, and ASG Security.
• I have experience with other Systems Management tools xMatters AlarmPoint, OmniCenter, IR360, EMC SMARTS
• Assisted with large customer integration and new Performance Assurance deployment projects Automate processes and tasks within Patrol, Perform and Perceive to reduce workload and increase efficiency
• Performed configuration and ongoing management of BMC Patrol and BEM alerts, policies, workloads and SNMP configuration schemas
• Installed, configured and implemented additional infrastructure and perform consoles as planned via growth and capacity plans.
• Worked with operational personnel to determine optimum user experience and requirements.
• Prepared performance reports out of perceive as required.
• Followed standardized administrative procedures for adding monitoring for servers, applications and networks
• Received technical requirements from Capacity planners to adjust server monitoring configurations that relate to workloads, schemas, policies, etc.
• Developed weekly reports that encapsulate agent discovery and data collection issues
• Assisted in capacity and forecast planning for the multiple performance assurance environments and SPLUNK reports to the Manager of Information Services of the OISI team.

Confidential

Sr. BMC Systems Analyst / Engineer

• Worked closely with clients, partners, other consultants and project managers to deliver scalable Capacity plains with, re-usable, and well-documented solutions.
• I possess a solid working knowledge of Linux Windows Server and UNIX operating systems.
• And experience with Mastercell Rule Language MRL and Basic Recorder of Objects in C BAROC as used with UNIX and Windows Server Administration. I am able to use the command line interfaces on these systems.
• Drove solution adaptations and business value realization through the analysis and transformation of clients' existing data Centre operational models driving our customers to manage their IT as a business.
• Ensured BMC delivery successfully aligned IT with our clients' business by aligning people, process, technology and metrics.
• Developed business value from consulting, and value realization-based project progress reporting.
• Presented technical and managerial level e.g. solution overview, progress updates, business case realization, solution adoption plans, etc. .
• Provided experience configuring and deploying Juniper network switches, routers and firewalls including adding VLANs and routing protocols And ASG Security.
• Experience with Riverbed WAN optimization Strong understanding and experience troubleshooting tools such as protocol analyzers and bandwidth utilization reports.
• Supported infrastructure to meet network requirements by monitoring performance and availability and tuning network infrastructure to meet SLAs for LAN, WAN, etc.
• Maintained open lines of communication throughout each project phase, highlighting progress and issues to all stakeholders, both internal and external.
• Maintained pro-actively a professional technical and functional knowledge of BMC solutions and offerings.
• Mentored new consultants, partners, and customers to drive profound understanding of solutions, best practices, and consulting methodologies.
• Served as BMC ITSM package solution expert and/project/program lead to develop, plan, manage and implement BMC ITSM product
• Had the ability to perform/facilitate requirements and design sessions
• Created system requirements and design documents
• Executed the Project Plan, monitoring progress and making mid-course corrections as needed to ensure that the project is completed on schedule within budget
• Coordinated all technical activities product configuration, customization, migration, deployment and documentation relating to the project
• Conducted and ensure Unit testing, System Integration Testing, Performance Testing, User Acceptance testing, or any client specific testing
• Contacted customers as needed to explain the status of issues and to outline plans for resolving them
• Reviewed, validated and enhanced BMC ITSM long-term solution architecture design, and the integration roadmap pro-actively

Confidential

Sr. BMC Systems Analyst / Engineer

• Produced portions of the overall Annual Capacity Plan which documented current utilization and forecasted requirements.
• Evaluated performance and capacity needs for applications and infrastructure sizing requirements.
• Developed and maintain all Capacity Management reports and statistics for client.
• Managed and maintain all key system metrics and provided support on all ad-hoc reports and dashboards.
• Assisted in performance analyses for observed utilization pattern changes, incidents, and/or problems.
• Monitored capacity utilizations for server, SAN, Data Center components, and network elements ports, network routers, etc. within several data centers.
• Supported and work with Customer, Operations, Engineering, Architecture and other groups as needed.
• Provided input into identifying opportunities for process improvements and report document enhancements.
• Created work instructions and standard operating procedures for responsibilities in Capacity Management.
• Improved quality and ensure consistent and timely resolution of capacity incidents and implement necessary steps to prevent future incidents e.g. file system filling up, memory CPU patterns over time .
• Created Customer Requirements document for monitoring solution along with any changes incorporated based on customer review
• Provided Network Administration support and reports of the CISCO, Juniper and other branded switches to include creating virtual local area networks VLANs , securing port configuration, managing the configuration files maintaining the network's integrity including installing new network switch infrastructure, troubleshooting and resolving network issues, as well as developing, applying and enforcing the MCNOSC procedures and policies for use of the Local Area Network
• Created of HLD/As-built/ Design documentation along with any changes incorporated based on customer review
• Installed, configured, implemented BMC BPPM and Entity Builds and integrated CLM automation stack
• Designed/Implemented required agents Sentry etc For BAROC / BMC Event Manager
• Integrated Entity data into BPPM for network elements N7K
• Performed Device Ingestion, Tuning, Correlation, De-duplication and North-bound integration with the customer application Gauvas
• Wrote Test plan/Use-case along with changes incorporated based on customer review
• Executed Test plans and performed User Acceptance Testing

Confidential

Sr. BMC Systems Analyst / Engineer

• Worked on a Capacity Planning role in a Client Server environment.
• Worked with in the distributed server capacity team with daily care and feeding of BMC Performance Assurance formerly Best/1 .
• Position consisted of daily support of BMC Performance Assurance environment as well as capacity planning analysis.
• I provided application software development, maintenance and support for the Service Manager and xMatters applications.
• Job responsibilities were focused on resource consumption of UNIX, Linux and Windows servers to ensure sufficient computing resources were available to meet business needs.
• Configured SNMP traps, patched and troubleshot BPA product
• Produced technical and management capacity reports Analyze current and future utilization of server resources
• Participated in modeling and analysis of capacity consumption and assist support teams with troubleshooting server performance issues analyze performance data identifying bottlenecks and recommend alternative solutions work with application teams to create application workloads and QA test analysis.
• Provided knowledge and skills to support the existing customer monitoring services using BMC Patrol and BMC ProactiveNet Performance Manager Environment with the use of custom code.
• Performed hands on support of BMC Identity Manager Suite I use my skills and experience of this product to solve critical SLA requirements.
• Supported of all Unix-based SAS programs, procedures, maintenance and software upgrades
• For VAX/VMS metric and Unix SAR metric Solaris, HP-UX, AIX processing, plus automated notifications of errors in those Cron jobs
• Created ITIL Distributed Capacity Management Process guide, including overview, goals and objectives, inputs required of business/application owners, services provided by capacity management group, roles and responsibilities of process participants, and distributed capacity planning application sizing questionnaire for distribution to business/application owners
• Maintained a comprehensive Capacity Plan that will meet business demand and Service Level Agreements SLAs Understood business drivers for capacity growth and provided Capacity Management metrics and reporting
• Maintained current capacities, capacity trends, and Demand Forecasts information
• Collaborated with Systems Management experts to design and implement Capacity and Performance Management tools monitoring, alerting, trending to ensure current and future IT capacity needs are met
• Improved Business Intelligence BI for Demand Forecasting, Budget Development, and Purchasing Optimization. Rationalized capacity consumption identified inappropriate usage, repurpose existing capacity
• Responsible for creation of SAS code to process and of warehousing of all Unicenter TNG NSM performance cubes into MXG, ITRM and customized SAS PDBs. Used SAS-based linear and multiple regression models to correlate resource usage metrics.

Confidential

Sr. BMC Systems Analyst / Engineer

• Reviewed and assessed the existing BMC ProactiveNet Performance Manager environment
• Provided a written assessment of problem areas and recommended solutions in accordance with BMC and industry best practices . The assessment included the resources required to implement recommended solutions.
• Designed the departments OSS BMC ProactiveNet Performance Manager Architecture based on BMC and industry best practices . This design included Portal and Console infrastructure BEM/SIM implementation and enhanced event notification and reporting capabilities delivering an architectural design document that was generated from this design.
• Created a solution to incorporate the BMC Knowledge Modules into the OSS Performance Manager, they worked with requirements gathered from OSS customers to provide best practices application monitoring for the following applications, BEA Tuxedo, BEA Weblogic, Webmethods, Oracle 10G and 11G, and Apache web server
• Developed deployment plan schedule for each knowledge module
• Implemented the Knowledge modules for the previously mentioned applications into the BMC Performance Manager using BMC and industry best practices
• Also developed the operations and maintenance guide for the knowledge modules. At the option of the Government, conducted system training, and supported OSS staff during the implementation the new system
• Provided on-going strategic planning and support on various projects sponsored by the Director of IT to improve how operational effectiveness and efficiency are identified and those organizational issues were addressed in a timely fashion.

Confidential

Sr. BMC Capacity Analyst / Engineer

• Worked as the BMC Tools Configuration and Deployment Specialist responsible for the configuration and support of the NADC client specific configurations within the Strategic Enterprise Toolset SET
• Provided monitoring, alerting, correlation, configuration management, provisioning and automation services for our clients. It is based on a BMC Event Management console and BMC ProactiveNet performance management for Apps and Infrastructure with SMARTs, and Voyence supporting the network implementations. All of this being integrated into BMCs service management tools ITSM based on Remedy and the Atrium CMDB
• Used BMC Atrium Orchestrator to tie together the specialized components of OAKS processes for Service Management, Problem Management and Service Automation that delivered a seamlessly integrated Business Service Management enterprise environment
• Used Pre-built workflows in BMC Atrium Orchestrator run book to deliver automate routine operational procedures across IT management functions and existing tools
• Performed major migration of HP OpenView platform to BMC ProactiveNet Performance Manager Portal
• Performed BMC Patrol and BMC ProactiveNet Performance Manager Configurations on new State of Ohio Portal
• Engaged EMC SMARTS configuration and roll out for state of Ohio
• Provided deployment and configurations in the Operational Support Environment or enterprise tools environment
• Worked on and conducted conference calls before and or after core hours or during weekends to help complete projects.

Confidential

Global Capacity Analyst / Manager

• Maintained a comprehensive Capacity Plan that provided business demand and Service Level Agreements SLAs
• Performed installation, configuration, administration, performance tuning and problem determination of IBM Tivoli Monitoring version 6.2 Systems
• Used the client TSM environment providing data backup and recovery for approximately 600 Windows, AX, UNIX and LINUX servers
• Experience using IBM-TWS for developing proactive processes designed to alert/eliminate problems before they escalate to an issue
• Utilized the scheduler software TWS, Platinum, Autosys and file transfers
• Developed business drivers for capacity growth
• Provided Capacity Management metrics and reporting
• Used BMC Performance Assurance Portal 2.6/ Impact Event Manager Implementation and configuration
• Maintained current capacities, capacity trends, and Demand Forecasts information
• Collaborated with Systems Management experts to design and implement Capacity and Performance Management tools monitoring, alerting, trending to ensure current and future IT capacity needs are met
• Improved Business Intelligence BI for Demand Forecasting, Budget Development, and Purchasing Optimization.
• Rationalized capacity consumption identified inappropriate usage, repurpose existing capacity .
• Helped team members identify opportunities to optimize Total Cost of Ownership for the Windows Server platform e.g. consolidation, optimization, and virtualization
• Proactively monitored the performance of the IT infrastructure
• Identified and reported performance bottlenecks and participated in migrations
• Developed shared server chargeback system, using Perl and shell scripts to process PS Accounting data
• Participated in migrations of Operating system Server, Advanced Server, Terminal Server
• VMware, Solaris and AIX BMC Performance Assurance for Servers administration and support, including new Agent configurations proactively monitoring the performance of the IT infrastructure
• Worked with team members to initiate capacity-related changes
• Performed BMC patch installations, updated BMC hardware tables, monitored manager runs to determine collect Problems with Patrol alerts
• Visualizer database reporting to support Remedy requests related to performance and capacity issues
• Created numerous Perceiver views related to threshold exceptions and configuration reporting, and creation of Analyzer command files to depict workloads on critical applications/servers and predict models to assess system usage and Configuration changes

Confidential

Sr. Systems Analyst / Engineer

• Managed maintained and supported the BMC perform 7.4.10 and 7.5.10 infrastructure and application
• Troubleshot perform agent, infrastructure and data collection issues
• Provided day to day infrastructure and application support of multiple Performance Assurance environments including external customer facing
• Assisted with large BMC customer integration and new Performance Assurance deployment projects
• Automated processes and tasks within Perform and Perceive to reduce workload and increase efficiency
• Configured and ongoing management of BMC Perform policies, workloads and schemas
• Installed, configured and implemented additional infrastructure and perform consoles as planned via growth and capacity plans
• Worked with operational personnel to determine optimum user experience and requirements
• Prepared performance reports out of perceive as required
• Follow standardized administrative procedures for adding monitoring for servers, applications and networks
• Received technical requirements from Capacity planners to adjust server monitoring configurations
• Responsible for ITM 6.2 Migration and implementation
• Designed supported authentication and authorization on TIM/TAM architectures
• Developed and implemented security policies
• Worked with ITM-TWS and developed UNIX Composer scripting commands such as KSH and Perl /Tivoli Decision Support and Tivoli Performance Modeler for making capacity planning decisions and to help develop a risk analysis to review existing IT architecture
• Provided significant interaction with clients, peers and stakeholders
• Defined the ongoing operational guidelines to run the system after Migration is deployed on: IBM zSeries, UNIX, NT, AIX platforms, Tivoli Federated Identity, Tivoli Access Manager, Tivoli Access Manager ESSO v-GO , Tivoli Directory
• DNS DHCP WINS and TCP Networking Skills: Administration and Support of Windows 2003/ 2008 and VISTA Network Troubleshooting using Active Directory Service Windows 2003/2008/Vista : Administration and Support Skills for Design and Implementation of Microsoft Active Directory Infrastructure.