SUMMARY:

• Project & Team Management/Network Enhancement & Expansion/System Design, Execution & Maintenance
• A solutions - oriented Systems, Server, Datacenter, Virtualization and Windows Administrator with considerable experience coordinating, integrating and directing complex, multi-site projects, efforts and initiatives supporting thousands of users across a full range of IT and telecommunications-related disciplines.
• A hands-on manager with a proven ability to lead high-performance teams, establish a cooperative climate across multiple departments/divisions and work in unison with cross-functional business partners and key internal/external stakeholders including high-ranking military officials, local/state/federal agencies and foreign nations.
• Natural and articulate communicator and presenter with tactical foresight, keen bottom-line focus and a proven record of reducing costs, upholding fiscal integrity and achieving margins on project delivery through the execution of value-added programs, systems and procedures.
• Highly developed interpersonal, organizational, analytical and problem-solving skills with a meticulous attention to detail, extensive knowledge of information technology and telecommunications networks and systems policy and planning techniques and commercial industry standards and demonstrated expertise in analyzing, troubleshooting and resolving complex hardware, software and networking issues.

CORE COMPETENCIES:

• System Administration/Service
• Security Audits/Assessment
• Server/Software/Patch Management
• Project/Program Management
• Organizational Compliance
• System Security/Backup/Recovery
• Help Desk/Call Center Support
• Quality Control/Best Practices
• Remote/Multi-Site Assistance
• Documentation & Reporting
• Departmental Collaboration
• Staff Leadership/
• Solution Installation/Implementation
• Capacity/Requirements Planning
• Operational Reliability/Assurance

TECHNICAL EXPERTISE/EQUIPMENT KNOWLEDGE:

Active Directory Cisco Routers and Switches Jabber Chat Servers Microsoft Deployment Toolkit Microsoft Exchange (2003 & 2010) SQl Database NetApp and EMC Storage Solutions Outlook Web Access PKI Revocation Lists SharePoint Vista (7 & 8) VMWare (3.5 - 5.5) Windows Deployment Server Windows Server (2003 & 2008R2) Windows Server Update Service Windows XP

PROFESSIONAL EXPERIENCE:

Confidential

Network Systems Administrator Manager

Responsibilities:

• Serve as second-in-command on a three-man team with direct responsibility for 24/7 network communications, including but not limited to Active directory services, Exchange (internal and external), VTC, VOIP, Blackberry and all LAN/WAN connectivity.
• Manage the implementation of any and all changes made to the site.
• Provide a tier II environment for the helpdesk supporting for 300+/- users.
• Brief the parent command on any need-to-know information on a daily basis.
• Correspond with higher-level authorities (Enterprise) to assist with issues when necessitated.
• Championed the research, acquisition and configuration of a workstation refresh consisting of 100 new laptops; inventoried, accounted for, removed and replaced old workstations.
• Utilized custom task sequences and driver injections which enabled the use of one single Windows image on a Microsoft Deployment Toolkit for multiple types of hardware deployments.

Systems Administrator

Confidential, Tampa, FL

Responsibilities:

• Specialized in a virtual environment with oversight of the maintenance of approximately servers across unclassified and classified networks; maintained and monitored system/network infrastructure and provided Tier II support for any/all unresolved helpdesk issues.
• Created and maintained business continuity binders for core information systems to allow quick recovery of lost services and to help ensure confidentiality, integrity and availability of data to end-users.
• Provided:
• Weekly patches from Microsoft updates as well as from an internal downstream, secret-level repository
• Continual troubleshooting of the datacenter architecture; configured VMware High Availability and DRS across a 16-host cluster, initiated Cisco router and switch configurations and performed NetApp network storage UNIX command line implementation/troubleshooting and basic Linux commands
• Delivered daily status reports to executive leadership detailing past, present and future tasks/requirements; coordinated with enterprise-level authorities to remedy issues outside the scope or beyond the control of the department.

Server Administration Supervisor

Confidential

Responsibilities:

• Directed a team of up to eight specialized personnel tasked with the planning, implementation and maintenance of expeditionary cyber network communications at a rapid rate through the use of Dell Servers, Netapp Storage, Cisco devices, VMware virtualization, Microsoft products and various hardware/software/applications such as SQL server, Solar-winds, Netapp, Jabber and SharePoint; all of the above items were packed into a tactical work suite datacenter deployable anywhere in the world at a moment’s notice.
• Provided active directory, exchange, PKI, chat and SharePoint services up to as many as 300 users on three different networks including coalition domains with various other countries.
• Coordinated with other internal/external stakeholders and briefed senior management on the status of any situation or degradation.
• Directly responsible for fielding the 1st ever deployment of a secret-level Public Key Infrastructure (PKI) within a tactical environment; earned the Confidential Medal for exceptional performance.

Helpdesk Technician

Confidential

Responsibilities:

• Provided 24 hour operations ensuring users’ needs/expectations were met and exceeded; performed basic troubleshooting of LAN, printers, Active directory etc.
• Employed remote assistance tools to troubleshoot and resolve customer issues, including advanced technical problems, in a timely manner.