Field Engineer Resume Vista, CA - Hire IT People

SUMMARY

MissionA challenging and rewarding position in a high technology environment.StrengthsCreative Motivated Team Player Analytical Process Oriented
Responsible for remotely building out customer servers (Windows Server 2012 R2,SQL Server 2012, and proprietary software).

PROFESSIONAL EXPERIENCE

Field Engineer

Confidential, Vista, CA

Responsibilities:

Traveled to customer sites to perform installations and training.
Interfaced with customers, Technical Support, and Engineering to resolve complicated on - site repairs for ScanScope systems.
Maintained less than 5% repair return visits for three consecutive years.
Proactively utilized customer and internal feedback to enhance product design and create troubleshooting procedures (SOPs)/training documents.
Solid understanding of digital pathology products (image management software), electronic design, and opto-mechanical pathology systems.

Technical Support Engineer

Confidential, Vista, CA

Responsibilities:

Field global customer support requests for company software and associated medical device hardware.
Performed software configurations and quality assurance on new sales orders.
Coordinated new software installs and system upgrades.
Conducted remote technical training for Leica hardware and software.
Assisted with on - site Scanscope, Server, and Preventative Maintenance repairs.
Troubleshooted hardware, software, and network connectivity issues for digital radiography, telemedicine, and ultrasound imaging systems for veterinary clinics across the US.
Performed OS and PACS specific software upgrades, data backups, end user training, supply orders, and repair authorizations.

Network Operations Specialist

Confidential, San Diego, CA

Responsibilities:

Conducted physical and network security audits on an hourly basis.
Utilized a variety of network analysis tools to monitor customer bandwidth,probes, and facility equipment.
Interacted with and supported both on - site and remote clients hosting servers at the facility.
Researched and negotiated supply orders for the management team.
Actively involved in all phases of contract life cycle. This included cabinet prepping, cabling, electrical diagrams, security access control, and client sign off.
Proactively worked with team members and management to improve security protocols and incident response procedures.

Operations Analyst

Confidential, Salem, NH

Responsibilities:

Directed all aspects of operations management, client relations, and technical support for vending division of a large concessions account.
Created all department policies, procedures, and reporting documentation.
Worked with client team members to resolve customer incidents, address special requests, and improve customer service standards.
Assisted GM in planning, implementing, and managing a risk management program for entire operation to reduce potential security concerns.
Analyzed all aspects of operations to discover more efficient ways to utilize resources and improve process management.
Served as primary listing specialist for core eCommerce clients. Forecasted, scheduled, and distributed client inventory across several business channels.
Worked closely with the sales, design, engineering, and customer service to meet the needs of the customers. Tasks included coordinating new client launches, site redesigns, product pipeline scheduling, and customer training.
Acted as primary liaison between outsourced customer service team and core clients. Produced and implemented end user email templates and escalation procedures.
Ensured 90% sell rate for high end clients on a weekly basis