OBJECTIVE

Skilled Systems Administrator/Engineer with over 10 years' experience supporting Windows server systems and 3 years of experience with virtualization technologies. Possess an effective level of technical proficiency in, Active Directory, System Monitoring, Troubleshooting, Distributed File Systems and Application and System Support. Bring to the table flexibility, versatility, and the ability to lead or be a key team member.

PROFESSIONAL EXPERIENCE

Confidential

Application/Systems Engineer

• Responsible for configuring, implementing and supporting Microsoft Windows Servers 2008 and 2012.
• Responsible for upgrading VMware infrastructure from ESX4 to ESXI 5.1.
• Responsible for configuring, implementing and supporting VMware ESX 5.1 and higher. This includes, configuring and managing data stores/LUNs, deploying and altering clusters and virtual machines, managing virtual center activities and troubleshooting support issues.
• Responsible for Wellsfargo Insurance Web Application Installation, Upgrade and Operation System Support for K2 and Wordsensa.
• Responsible for automating server operations and infrastructure functions with the use of PowerShell scripting.
• Responsible for performing Root Cause Analysis RCA fixing Windows / IIS Web Server Related issues.
• Responsible for Creating, deploying, renewing and Import export of the SSL certificates.
• Responsibility for proactively monitoring systems health by inspecting environment and utilizing provided tools such as What's up Gold, Netcool, HP Performance Manager and Open Manage Essentials.
• Responsible for Installing, configuring and managing Microsoft SQL 2008/2012 Enterprise Server.
• Responsible for Configuring, implementing and supporting hardware relating to virtualization. This includes Dell rack mounted servers, Dell Blade servers.
• Responsible for Implementing Microsoft WSUS to provide Windows updates for 2008 and 2012 Servers via SCCM and group policies GPO .
• Responsible for administering Active Directory Forests, Domains, DHCP, DNS and various other Infrastructure services. Trust relationships setup, dcpromo and decommission of AD.
• Responsible for Installing Windows server 2008 R2 OS and Implementing RDC ADC servers.
• Responsible for creating and managing Active Directory AD Organizational Units OU , Group Policy Objects GPO users and groups.
• Responsible for coordinating disaster recovery implementation for Managed Services Line of Business, testing Business Continuity in line with Business uptime goals.
• Responsible for Developing and ensuring infrastructure documentation such as design and environment specifications, user and technical manuals and process/methodology documentation.

Confidential

Technical Systems Engineer

• Responsible for diagnosing and troubleshooting client's 3M 360 Encompass application issues related to the Windows environment including Microsoft Windows Server/SQL Server 2008 2012 R2, and IIS 7-8.5.
• Responsible for troubleshooting client's application network related issues utilizing pingpath, tracert, and wireshark to determine if network latency is a potential source of poor performance.
• Responsible for using tools such as fiddler, Wireshark, process monitor/explorer to troubleshoot and diagnose web applications and network related issues.
• Responsible for creating, deploying, renewing, importing and exporting SSL certificate on application web servers as well as troubleshooting SSL certificate issues.
• Responsible for SQL server 2008/2012 Installation, configuration, and administration.
• Responsible for configuration database backup and transactional log backups as per enterprise standards.
• Responsible for restoring databases in the event of failed application upgrades or as part of disaster recovery.
• Responsible for building and reorganizing of indexes, scheduling and creating maintenance plans, optimization and truncation of transaction logs for capacity planning.
• Responsible for executing and performing Web Application installation and configuration.
• Responsible for performing 3M Coding and Reimbursement product support and software installation.
• Responsible for 3M 360 Encompass software installation, upgrades and application support and optimization.
• Provide escalation support to Implementation Consultants and the Client Support Center by identifying key issues for problem resolution.

Confidential

Sr. Systems Administrator

• Provides multi-tier line server support diagnosing and resolving Windows 2003/2008 R2 server issues hosting critical Wholesale and Cooperate Trust Services CTS and Wells Fargo Insurance Applications.
• Responsible for administering, managing, and troubleshooting Windows clustering technology on high availability file and database servers, as well as DFS technologies on the cooperate network to aid business users.
• Responsible for patch management and security administration of over 500 Windows servers to include approving and declining updates of patches as needed on the WSUS/SCCM 2012 server before deployment via GPO schedule.
• Responsible for installing and configuring VMware vSphere suite products such as VMware Guests, ESX Hosts and vSphere 5.0. Extensive knowledge of converting physical to virtual servers P2V .
• Responsible for building, supporting, and troubleshooting over 500 HP enterprise blade/ Dell servers with the use of HP System Insight Manager SIM and Dell OpenManage to monitor server health, troubleshoot hardware issues and deploy firmware and system updates.
• Responsible for creating and administering Active Directory 2003/2008 R2 Server , GPO administration, Troubleshooting DNS issues, SQL Server, SSRS Server 2005/2008 R2 , and Oracle 10g .
• Create and maintain network accounts and security, assigning and maintaining network addresses and assisting in the planning, installation, maintenance, and troubleshooting of LAN, VPN, wireless network, and Internet connectivity.
• Technical team lead responsible for coordinating the migration of over 400 Windows 2003 servers to Windows Server 2008/R2.
• Part of the team that tests business continuity plans BCP as well as analyzing additions and changes for risk to the environment. This also includes updating and completing documents, procedures, and user guides.
• Responsible for setting up, configuring, and troubleshooting Double Take software to replicate/mirroring data from Production to BCP Environment.
• Support Citrix Application end-users, including the publication of applications, implementing security, printing functionalities and policy administration via XenApp 5 and 6.0 Presentation Servers.

Confidential

System Administrator

• Provide installation, maintenance, configuration and troubleshooting for 200 Windows 2000/XP client machines and 15 servers ML 380 at UPS locations in the Metro- DC District Area with emphasis on Active Directory.
• Administer Symantec Antivirus Enterprise v. 8.0 on the network, including automated .dat file sig file updates.
• Customize workstations and laptops for user access to MS Office components, MS Exchange Server 2000/2003, print server, file servers and various databases.
• Increased security, stability, and performance of the entire UPS network infrastructure using scripted patch management.

Confidential

Apple Consultant

• Suggested suitable products and modifications to deliver products suiting client needs.
• Supervised maintenance and inventory of data communications and network equipment.
• Understand consumer complaints and resolve their issues promptly.