TECHNICAL SKILLS

• Experience
• Last Used
• Active Directory / Infrastructure
• Current
• VMware ESXi5
• Current
• Powershell
• Current
• Windows 8 deployments
• Server 2003 / 2008 R2 & 2012 R2

PROFESSIONAL EXPERIENCE

Confidential

Systems Engineer

Responsibilities:

• Maintain and support 150 - user Active Directory network in a heterogeneous IBM Blade Center environment
• Assist with all desktop support issues
• Keep abreast with new technologies to improve network and client-system performance
• Implement antivirus software on all network and desktop systems
• Cisco VPN router configurations
• MPLS network support
• Avaya IP phone system support
• Implementation and support of new backup technologies
• Day-to-day support of Windows 2008/2008 R2 servers
• Administration of Exchange 2007
• Help with performing support of a Citrix Xenserver client access issues
• Support of VMware Vsphere and Vcenter

Confidential, Arlington, TX

Desktop Engineer

Responsibilities:

• Active Directory support for all desktops, laptops, Cisco IP phones, soft phones and network connectivity in a highly-integrated environment of mechanical and structural engineers.
• Installation, configuration and support of Windows Server 2003 and 2008R2.
• VMWare Vsphere and Vcenter v4.x or 5.x installation and deployment.
• Windows Server 2012 installation and support.
• Windows 8 deployments using sysprep and PXE.
• Provide top-tier support for more than 750 high-level Dell precision laptops in imaging, configuration and setup of Windows 8 OS.
• Assist in MSI packaging for secure application deployments.
• Assisted in the implementation planning for a shift to a VDI structure for all desktops employing XenDesktop and provisioning Server 6.5.

Confidential

Transition Engineer, Server Systems Operations

Responsibilities:

• Implement plans for the migration of 100,000 Windows 2003 and 2008 R2 servers from American Express facilities in Phoenix to Greensboro, North Carolina.
• Implemented a plan to consolidate multi-forest Active Directory environment.
• Collapsed a two-forest model into a single forest with one top-level domain and an OU parent-child structure for ease of administration and geographic integrity.
• Planned and introduced netscaler as a load balancing system for all web application servers to ensure service level access for all clients.
• Led a team project of 5 engineers to construct a XenApp and Presentation Server 6.5 farm and employ XenDesktop and provisioning server for a enterprise VDI infrastructure.
• Responsible for managing several small projects related to migration, including running grap scripts on servers and helping with determining best PtoV options for servers.
• Change Management: Troubleshooting Web applications to correct IIS problems and diagnose access issues to applications via the web.
• Assisted with all backups of server systems using Symantec Backup Exec.
• Performed physical to virtual server conversions using VMWare VCenter and Vsphere tools.
• Perform LUN mapping and disk manipulations on enterprise-class EMC SANs using Veritas Enterprise Administrator.
• Follow strict guidelines in the implementation of transfer methods and making sure all services are shut down during migration so there is no issues after the actual migration
• Maintain all antivirus solutions for the enterprise during migrations using McAfee orchestrator.
• Implement plans to migrate all Exchange servers and pst files to archiving prior to server migration.
• Plan, deploy and maintain Systems Center Operations Manager to monitor all client and server systems in the Enterprise.
• Integrate Systems Center Configuration Manager to deploy software and manage patches, updates and all mobile client systems.
• Plan and implement Active Directory migrations and troubleshoot replication issues.
• Exchange architect for migrations from Exchange 2007 to 2010.
• Setup and maintain Exchange servers in new environment, utilizing Microsoft best practices on server migration for Exchange 2010 into correct server groupings.

Confidential

Transition and Transformation Team, Server Systems Operations

Responsibilities:

• Implement and deploy System Center Operation Manager and Data Protection Manager for all Exchange and SQL Servers in the Enterprise.
• Install, configure and test Database Availability Groups in Exchange 2010 to assure redundancy, failover and disaster recovery for mailbox servers.
• Install all office applications, including Outlook 2010 for collaboration with Exchange servers
• Led a team of five engineers in the transitioning of about 500 servers to in order to comply with standard requirements.
• Install, configure and maintain web servers (IIS and Apache) in the enterprise and perform latency issue resolution and simplify web page design for faster response times
• Placement and configuration of Citrix Netscaler in front of Web servers for better application acceleration delivery, load balancing and secure access using the Citrix Access Gateway.
• Represent IBM at its 8 DCs nationwide, building servers and performing HealthChecks to determine compliance with security and application processing
• OS and infrastructure installation, including Exchange 2010 during a migration from Exchange 2003. Responsible for all mailbox moves and cluster deployment for load balancing and high availability.
• Also participated in a migration of Novell Groupwise to Exchange and a migration of Lotus Notes to Exchange, both of which required a connector and use of Quest Migration Suite Software to complete the project (s).
• Installing and configuring virtual servers in a VMware environment to ensure balanced use of resources across the enterprise.
• Install and configure virtual switches to ensure proper virtual machine placement in a VMware environment.
• Assist in the backup of all servers, oth virtual and physical, using Symantec backup Exec.
• Configure, monitor and place VMS using Vsphere in a VMware virtual environment.
• Install and configure a SAN to support backups in the VMware hosting stage
• Installation and verification of XenApp server farm for application hosting in a virtualized environment.
• Racking and stacking all servers at the data centers, as well as cabling and network connectivity
• Create and monitor access and user IDs to ensure compliance with accepted best practices and in accordance with IBM security guidelines and contractual SLAs.
• Strive to meet all deadlines on compliance and SLAs and perform the necessary steps to meet the strictest standards of efficiency that IBM is well known for.
• Interact and collaborate with manager groups to complete a enterprise solution that is both client-conducive and network centric.
• Utilize Server Systems Operation Manager to monitor Hyper-V platforms and overall system maintenance.

Interstate Batteries, Dallas, TXJanuary 2010 to June 2010

Exchange Administrator

• Administrator of a 500-seat Exchange 2003 infrastructure in a Windows Server 2003 AD Domain.
• Planned, designed and deployed an Exchange 2007 organization and later an Exchange 2010 organization.
• Initiated a standby continuous replication plan for the information store to assist with high availability and disaster recovery.
• Introduced and completed a mailbox move plan using cmdlets in the new Exchange Management Shell to streamline moves in a timely fashion.

Confidential

Windows Sys Admin

Responsibilities:

• Engineer in charge of migrating more than 4000 servers to two separate data centers, one in Austin and one in San Angelo.
• Install and maintain Outlook clients and all Office Suite products for communication with Exchange and SharePoint services.
• Main thrust to consolidate underutilized servers and break out new servers to control lateral growth and sustain essential services across the enterprise.
• Upgrade all servers as necessary to meet state compliance guidelines.
• download windows 2003 server image to all boxes.
• install and configure server 2008 on all new IBM System 3850 and 3950 quad-core server boxes
• Install, configure and maintain XenApp servers in a virtualized Citrix environment, including the provisioning of virtual client desktop computers using Xen Desktop technology.
• Maintain trouble tickets and track change management in Remedy.
• perform health checks and diagnostics on all servers using a secure VPN connection.
• Plan, create and implement disaster recovery runbooks on all servers.
• Upgrade and maintain DNS and DHCP settings according to standardized practices set forth by the State of Texas.
• Exchange migrations from Exchange 2000 and 2003 to Exchange 2007 using Quest software for pre-migration assessment and best practices deployment in the enterprise.
• Install, configure and maintain Symantec Enterprise Vault for compliance issues.
• TSM installation and administration.
• Set up and maintain a ESX server environment for proper placement of virtual machines.
• HBA and SAN configuration and support.
• Extracting server information to be downloaded to new servers and compiling it in Excel spreadsheets.
• working closely with other project engineers to ensure smooth data transitions and upgrades
• Infrastructure planning and maintenance that meets industry-standard measures for hardware installation and configuration.

Confidential, TX

Divisional Headquarters

Responsibilities:

• IT Analyst in charge of developing, procuring and implementing all server and desktop systems for the statewide network in a Windows 2003 server farm.
• provide technical support to more than 25 regional corps to fulfill server and desktop needs, including all hardware and software.
• Installation and configuration of all IBM Lotus Notes client software on remote systems using one of several remote client systems, including GoToAssist and Bomgar.
• Blackberry Enterprise server maintenance and configuration.
• Support of a Server 2003 four-server cluster with load balancing to maintain redundancy (mail servers).
• Setup and configure Server 2008 to join the mixed 2003-2008 domain.
• Install and configure Hyper-V virtualization software on the Server 2008 boxes.
• Initial testing and planning for migration to Windows 7 operating systems.
• Image creation and deployment using ghosting techniques for all HP laptops and desktop systems.
• Three-month contract to build and implement a 12-server Citrix presentation server farm using HP ProLiant Blade servers.
• Install and maintain Citrix Presentation Server with Password Manager, web server and application publishing for electronic medical record hosting.
• Installation and maintenance of Citrix Secure Gateway to ensure secure access to the server farms.
• Establish and maintain excellent customer relations during go live and beyond until system stabilization.
• Implemented document tracking system to store medical diagnostic services made readily available to healthcare providers in a hosting environment.
• Monitored network and enterprise health using Nagio, an open source application that tracks network outages, etc, using a Red Hat Linux operating system.

Confidential

System Test Engineer

Responsibilities:

• CFI contract engineer for PMS consulting in Austin, TX.
• Test and certify custom OS configurations using SMS for enterprise deployment in lab environment.
• Help inventory data center operations to determine virtualization decisions using Plate Spin applications.
• Build and maintain all Dell desktop and server platforms in lab environment to test operating systems and applications to meet or exceed standardized and accepted industry practices.
• Maintain excellent customer relations with high profile clients on sensitive OS configuration issues
• Develop and test engineering procedures on servers, blade servers for virtualization techniques employing clustering and load balancing; also tested applications on Linux operating systems to determine platform compatibility.
• Ensure customer satisfaction for their enterprise solutions.

Confidential

Smart Card Technical Support

Responsibilities:

• Tier III technical support representative for Austin-based Smart Card manufacturer
• Software and hardware support for smart cards, readers and development kits, including platform interoperability and functionality guides
• Test hardware and software configurations for ISO compliance with certificate authorities
• SOX compliance reporting
• Smart Card security principles using RSA and DES signature keys and cryptographic capabilities
• Java programming to create, compile and instantiate Java applets to Smart Cards

Confidential

Senior Network Engineer

Responsibilities:

• Contractor at Marshall, TX-based gift distributor as Network Administrator and Sr. Network Engineer
• Led a team of up to 25 engineers in the complete overall of Active Directory and DNS infrastructure.
• Migrate hybrid NT-2000 network to native 2003 by implementing DNS with Active Directory in a NetBIOS system.
• Implemented security measures to lock down network access in 500-user network
• Backup of all servers using Symantec Backup Exec.
• Exchange 2000 migration to Exchange 2003 in a mixed-mode environment.
• Install and maintain Windows 2003 as a Blackberry server to maintain smartphone service for the enterprise.
• Performed server and desktop builds in accordance with company standards.
• Implemented wireless network in 500,000 square-foot warehouse.
• Finished project in time and under budget.
• RightFax maintenance and administration.

Confidential

Call Center Support

Responsibilities:

• Contractor for inbound call center in Odessa, TX.
• Support for Verizon DSL high speed internet connection, fielding 100 calls per day and exceeding quotas for calls taken.
• Achieved Tier II status in three months using Remedy software to track and monitor call volume.
• Network Administrator and Implementation Engineer.
• Installed proprietary debt-collection financial software at major banks and telecom companies, including BankOne.
• Trained all end-users in software administration and procedures.
• Maintained three-server Citrix metaframe farm, installing ICA client on all desktops to complete a virtual environment.
• Administered all Compaq servers, Exchange and Lotus Notes servers and disaster recovery implementations with Microsoft clustering and load balancing services.
• Performed all server and desktop builds to maintain redundancy on component level and achieve company standards and best practices.
• Performed bakups of all systems using Backup Exec.
• Diagnose and troubleshoot hardware configurations.
• Performed a Lotus Notes to Exchange 5.5 migration using Quest for Lotus Notes migration software.
• Compiled and wrote training manuals and prepared all clients in proprietary software operation
• Carefully monitored all software installations at client sites to ensure stability and when necessary uploaded code to engineers for further evaluation.