PROFESSIONAL SUMMARY:

• 19 years experience in network and systems engineering
• 15 years experience in information technology management and project management
• 14 years of experience providing IT consulting solutions
• 14 years of experience in sales engineering
• 10 years working with SCADA systems
• 16 years Unix support including Solaris, Linux, Red Hat, Mandriva, FreeBSD
• 16 years experience in Confidential engineering - network operations and design
• Confidential and Confidential - S network design, implementation and operations for cable MSOs
• Operational Support System development, implementation and operations for cable MSOs
• Local and wide area network design, implementation and operations
• Network engineering at the highest level, including protocol analysis and advanced troubleshooting
• Evaluation, selection and implementation of network management systems
• Microsoft Windows and Unix server systems implementation and administration
• Electronic mail systems implementation and administration on various platforms
• Business planning, creation and management a Network Operations Center for a large cable MSO and for corporate customers
• Management of Information Technology Help Desk and development of procedures and process flows

TECHNICAL SKILLS:

Hardware: Macintosh and Windows desktop and server computers, Sun, SGI, Compaq, and HP servers. Cisco, Juniper, Foundry, Cabletron, ODS, Newbridge, Bay Networks, Ascend, Confidential CMTS and provisioning systems, including Cisco, ADC and Motorola systems. Cisco PIX and Checkpoint firewall systems. Spirent SmartBits system, SmartGrid wireless utilities (intelligent electric and gas meters and systems).

Software, Systems & Protocols: Windows operating systems, Linux, Solaris, Novell, TCP/IP, Frame Relay, X.25, Cisco IOS, Intel LanDesk, LAN Manager, MS SMS, MS SQL, MS Exchange, Novell Lanalyzer, Cabletron Spectrum, Netcool, CA Spectrum, CA Unicenter TNG and Unicenter ServiceDesk, Sun Net Manager, HP OpenView, Cisco Works. Citrix, Cisco, Checkpoint systems, AAA access and other remote access VPN solutions. Remedy, Clarity, SharePoint systems. Film editing in Final Cut Pro and Adobe Premier Pro.

Have been trained on and done development in: HTML, MS Access, Perl scripting, and FileMaker Pro.

Have been trained on, implemented and supported the following routing protocols and standards: SNMP, BGP, OSPF, MPLS, ATM, SONET, PPP, PPPoE, L2TP, Ethernet, Fast Ethernet, VOIP, QoS, and more. Network Associates Distributed Sniffer Server, WireShark and other protocol analysis platforms.

PROFESSIONAL EXPERIENCE:

Confidential

Project Operations Manager/Operations Architect

Responsibilities:

• Network operations center setup, management and operations, including capitol budget planning and OSS/NMS selection
• Management of network operations teams of up to 33 staff members
• Local and wide area network design, implementation and operations; including wireless networks for hotels and convention space
• Participated in the development of an operational support systems platform (OSS) that supported 12 MSOs through a service bureau environment to provision, manage and monitor their subscriber broadband circuits, core networks and cable modems
• Provided Confidential engineering that included set - up of new hardware and software systems in a lab environment. Created simulated environments to run various applications over new systems. Analyzed performance and decided product to market readiness
• Led research initiatives to define, test, and validate new IP products and services.
• Worked with vendors and development teams on new product adoption requirements
• Deployment of network management systems for cable MSOs
• Expert level protocol analysis and web service problem analysis
• SCADA system network design, operations, and troubleshooting
• SCADA system risk assessment and security engineering
• Security analysis including vulnerability testing and compliance with NIST standards and CALEA

Confidential

Senior ISP Services and Applications Engineer

Responsibilities:

• Created and led the new technologies lab responsible for application performance over Confidential - S networks
• Advanced VPN design, engineering and technical support for WildBlue enterprise client connectivity
• Training of internal staff and Enterprise VARs on the WildBlue network and application usability and performance over a satellite broadband network.
• Provided content for the WildBlue retail and enterprise customer knowledge base which allows for the reduction of technical support call volume and enhances systems integration knowledge for enterprise VARs.
• Responsible for the technology and architecture of WildBlue s ISP services. Lead responsibility for the WildBlue service compatibility issues associated with all of the various applications being introduced and used over the internet.
• Lead engineer responsible for the creation of the WildBlue new technologies application lab. Daily hands - on work with hardware and software systems in lab and production networks for the testing of application performance over Confidential -S networks.
• Advanced protocol analysis, troubleshooting and solution design for common internet applications used in high-latency Confidential networks, (satellite), with specific emphasis n OSI layers 4-7.
• Development of test plans for network systems, including new systems analysis and hardware migration projects.
• Provided expert knowledge in the following: major physical, data-link and network protocols and architectures, routers and switches, OSI layers 4-7, firewalls and switchesVPN s and system load balancing (especially mail system, web hosting and other ISP traffic management.) Engineering support of Cisco, Juniper and Foundry routingswitching and traffic management systems. Cisco CSS content server switches for customer application services and Cisco ACS systems.
• Partnered with Marketing to transform the business definition of the desired service fferings into detailed technical requirements; guided the selection and implementation f services with hosting partners where applicable, and led the design and implementation of the hosting infrastructure. Establishment of Data Center and related
• OSS/BSS requirements associated with ISP services.
• Establishment of NOC monitoring and control and creation of escalation procedures.

Confidential

Senior Sales Engineer

Responsibilities:

• Senior Sales Engineer responsible for sales engineering for the Confidential product lineincluding the Udgateway accelerated VPN product that allows for the encrypted acceleration of TCP traffic over terrestrial and satellite networks.
• Acting Director of U.S operations during an interim period before a new V.P of sales for North America was appointed.

Confidential

Senior Network Engineer

Responsibilities:

• Advanced VPN design, engineering and technical support for AOL client connectivity
• Creation of AOL Cable Resource Center for use in distribution of AOL client software to Time Warner Cable broadband customers
• Training of AOL Member Services customer support personnel on broadband cable technical support
• Proposed and implemented Tier 2 customer support team for advanced technical support of broadband cable technical problems

Confidential

Systems Operations Center Manager/Senior Network Engineer

Responsibilities:

• Planning and implementation of Confidential CMTS networking systems, including the selection of a CMTS platform, combining schemes, fault tolerance and network management. (Migrated from Cisco UBR7246 platform to the ADC Cuda 12000.)
• Planning and implementation of technical solutions to allow for Confidential high - speed data growth, including VOFDM wireless backbone for expansion into new service areas while the plant was being upgraded from all coaxial to hybrid-fiber-coax.
• Business planning for new product offerings, including the planning of commercial services high-speed data solutions and VPN telecommuter solutions.
• Development of a Systems Operations Center, including staff planning, capitol budgeting, and creation of operating procedures.
• Design and implementation of network management systems for broadband high-speed data network.

Confidential

Network Operations Center Shift Supervisor/Network Engineer

Responsibilities:

• Shift supervisor for the Network Operations Center for the Confidential Internet backbone.
• Network management using Spectrum Enterprise Manager and Unicenter TNG.

Confidential

Senior Technical Support Specialist

Responsibilities:

• Network engineer and member of the Technical Architecture Advisory Group responsible for setting computer information systems standards and policies for the corporation.
• Network architect for company Windows NT network.

Confidential

Network Operations Specialist

Responsibilities:

• Project manager tasked with the implementation of local and wide - area network management using Unicenter TNG.
• Network architect for design and standardization of Windows NT networking for nationwide data network.