Skills Summary

Technology professional with years of experience managing Windows environment and Cisco networks. Strengths include wide area of experience in many different areas of Information Technology, including servers/workstation administration, user desktop support, presentation software, and database.

Experience

Confidential

Systems Administrator

Administer Windows servers including Active Directory, DNS, SQL Servers, file/print servers, storage, domain controllers, production applications, web services, virtualization VMware , builds, high availability, Disaster Recovery, batch scheduling, security administration, patch management, alert notifications, user administration, operational support, and backup/recovery .

Network Administration

• Administer SonicWall switch / router / firewall and other network related devices at all locations including voice, data, local area network, wide area network, point-of-sales terminals, high availability, and Disaster Recovery . Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage in accordance with standards and project/operational requirements.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Provide support per request from various constituencies. Investigate and troubleshoot issues. Repair and recover from hardware or software failures. Coordinate and communicate with impacted individual.
• Coordinates, collaborates and communicates on a daily basis with in-house service providers.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Plan and undertake regular maintenance work across all IT systems.
• Participates in the evaluation and recommendation of new technologies.

IT Security and PCI Compliance

Ensures system security by controlling access to LAN and POS systems reviews computer anti-virus monitoring software for computer virus outbreaks warns users of possible computer virus threats which come in, predominately, by electronic mail. Ensures daily, weekly and monthly backups are completed and rotated off site according to policy. Meet standardized PCI requirements through internal auditing and security oversight.

Confidential

IT Specialist

Network/Systems Administration

Managing a Windows 2008R2/2003 Server/Active Directory environment user account management add/remove/archive , user profiles configuration, create/update Security Groups /Distribution Groups for Exchange , create Exchange mail accounts integrated within AD manage network shares, to include disk space, permissions, defragmenting network drives update/manage DNS update/manage DHCP scopes configure/install network printers manage network services deploy/install operating system patch management software to servers deploy/install software packages to workstations desktop support for workstations/laptops running Windows 7 and Microsoft Office 2010, includes re-imaging using Ghost , configuring network setup, joining to domain, OS patch management software, configuring Outlook desktop client rebuilding Cisco switches, ensure workstations have network connectivity, monitor/maintain high speed communication lines T1s/T3s bridges/internet connectivity.

System Analysis

Monitors all computer hardware/software for the Los Angeles Branch Office 100 end-users . Core components include: 8 File/Print/Email Servers Operating System Windows Server 2008/2003 90 client workstations Operating System Windows 7 40 network and standalone printers predominantly Hewlett Packard products network switches and routers predominantly Cisco products , and other peripheral devices such as network hubs, network scanners/copiers. Troubleshoots all aspects of the above-mentioned hardware/software to ensure that the Intelligence Analysts and staff can perform their duties and the offices mission on a daily basis.

System Administration

Monitors client-software distribution system for the Los Angeles Branch Offices to ensure software updates, anti-virus software/updates and critical security patches are performed on servers and all client workstations. Resolves distribution problems in a timely and effective manner. Monitors all network switches, routers and hubs for network connectivity. Resolves communication problems in a timely and effective manner.

User Support

Assists all Los Angeles Branch Office users with all hardware/software problems in a timely and courteous fashion. Provides both concise written and oral user training. Makes recommendations to IT Manager on software/hardware purchases, researching vendors and costs.

Intelligence Support

Assists analysts in trial preparation by preparing demonstrative exhibits/blow-ups as large as 36 by 48 using HP 1050c Plotter , converting analog audio/video to digital format, and imaging/scanning/indexing/ hard-copy documents and exhibits. Experienced with off-the-shelf software, such as, Pictometry, MS Publisher, Penlink, CaseMap, TimeMap, TextMap, Paperport and Isys 8.

Information Management Program Administration

Develops database applications such as Supply Database for Admin Services personnel, and case-litigative database to assist analysts in data mining. Performs litigative support services using off-the-shelf-software such as Microsoft products: Excel, Access, PowerPoint and Corel Products: Corel Presentation, Developed reports for databases to assist with data analyses and quality assurance.

Training

Provides user training, both orally and in writing, for hardware and software products. User training is generally one-on-one also provides detailed, concise written instructions provides vendor user manuals and other operational guides.

Equipment Repair, Maintenance and Procurement

Installs, removes, and relocates computers, printers and devices in the event of equipment failure, equipment upgrade, or staff relocation. Diagnose and reports hardware failure in a timely fashion for quick replacements by service contractors.

IT Security

Ensures system security by controlling access to LAN reviews computer anti-virus monitoring software for computer virus outbreaks warns users of possible computer virus threats which come in, predominately, by electronic mail. Ensures daily, weekly and monthly backups are completed and rotated off site according to district policy.

Contractors

Point of contact for contractor/vendor services. Monitors contractor performance to assure services are rendered. Reports success and/or discrepancies to directors.

Confidential

Systems Administrator

• Maintain and configure Windows 2k/NT, Routers, Web Servers, Exchange mail servers and PBX.
• Oversee network accounting and monitoring. Configure UNIX based VRU Voice Response Unit responsible for student class registration, bursar queries and appointments. Develop VoIP contingency network, which included but was not limited to configuration of siemens hardware, software development and maintenance of Siemens VoIP network. Create enterprise system architecture to link all voice and data sites with high availability, dynamic recovery, and component redundancy Lucent/Ascend . Setup, configure and administer corporate Windows mail servers for Siemens Xpressions. Designed and implemented economical and efficient backup solutions for Windows, Exchange, PBX, and VoIP servers. Orchestrated and utilized dynamic patch installation and configuration system to maintain consistent system environments and reduce maintenance costs. Maintained and installed Lucent/Ascend routers providing DSL and ISDN for remote sites via BRI or POT's lines. Researched, developed and deployed unified, synchronous messaging for university Blackberry, Xpressions .

IT Assistant Manager

Managed eight 08 IT specialists at Columbia University, New York, New York. 18,000 end users, 8 file servers, 8 telecommunications nodes, spanned between various campus buildings and 8 branch offices and off campus sites.

Equipment Repair, Maintenance and Procurement

Installs, removes, and relocates computers, printers and devices in the event of equipment failure, equipment upgrade, or staff relocation. Diagnose and reports hardware failure in a timely fashion for quick replacements by service contractors.

User Support

Assists all campus and off campus site users with all hardware/software problems in a timely and courteous fashion. Provides both concise written and oral user training. Makes recommendations to Assistant Director on software/hardware purchases, researching vendors and costs.

Skills/Personality

• Web Designing
• Database Administration MS-SQL/MS-Access
• Proficient in all Microsoft Operating Systems MS Office 2007
• Windows Scripting
• Other Operating Systems Linux/Unix
• Document Imaging
• Video Editing
• MS Exchange
• Hard-working, persistent, caring, dedicated, loyal, dependable, initiative, decisiveness, tact, integrity, enthusiasm, unselfishness, endurance. Exercises daily, basketball, cycling and weight lifting.