SUMMARY:

For over 15 years, I have worked in all aspects of IT including database/server/system administration, monitoring, networking, security, programming, technical support and training, e - commerce, technical Internet marketing, quality assurance, and product/web design. While working at these positions I employed personal skills in the following areas: communication, interpersonal, teamwork, mentoring, analytical, creativity, quick learning, flexibility, self-motivated, and problem solving abilities. My superiors and teammates can always count on me to get the job done with efficiency, calmness, positive attitude, cooperativeness and expertise.

SKILLS SUMMARY:

Systems and Networking: Cross-platform administration, Windows, Mac, Linux, UNIX, Azure, AWS, Hyper-V, VMware ESXi, F5 (Big-IP), Cisco, MS-DOS, VPN, TCP/IP, DNS, DHCP, RAID, routers, firewalls, security

Software: Internet Information Services (IIS), SharePoint, System Center (SCCM, SCOM, SCVMM), vSphere, vCenter, VMTurbo, Active Directory, DFS-R, ISA, WSUS, Exchange, Commerce Server, Netop, MetraTech, Chef, InfoPath, Visual Studio, Tivoli, EXI Halo, Hirsch, Dreamweaver, Lightroom, Photoshop, Illustrator, Maya, Premiere, Sonar, in-house Admin tools, and numerous Healthcare related applications

Languages and Scripting: Shell, PowerShell, SQL HTML, ASP, JavaScript, Visual Basic, XML

Databases: SQL Server, Access, MySQL, FileMaker Pro

Education: Computer Science, College of Marin- Kentfield, CA 1988; Audio Engineer, College for the Recording Arts - San Francisco, CA 1986

Experience: 15+ years IT tech, 7+ years entrepreneurial, lifetime of technical enthusiasm

Interests: High technology, environmental technology, photography, outdoors, 3D, film, graphic design, music

INDUSTRY EXPERIENCE:

System Administrator

Confidential, Mountlake Terrace, WA

Responsibilities:

• Physical and Virtual server build engineer for Windows 2012 R2 and Windows 2008 R2 systems
• Server deployment with VMWare vCenter Version 5.1.0
• Deployment of Physical environment on HP BladeSystem c7000 Enclosures
• Perform patch management via System Center Configuration Manager
• Perform system monitoring with HP System Insight Manager
• Automate processes using PowerShell and Batch

Sr. System Engineer

Confidential, Redmond, WA

Responsibilities:

• Confidential is a unified multi - channel Retail Technology organization that highlights Microsoft technology by transforming and demonstrating to consumers directly the Windows PC, Software, Gaming, and Mobile device buying experience.
• Work with the Confidential team as a Hardware/Application Design Engineer to help drive the next generation of store systems and hardware capabilities.
• Understand current retail hardware standards and be dialed into future trends.
• Lead cross-team prototyping initiatives to solution and solve some of our biggest hardware challenges.
• Understand the overarching business strategy and engineer scalable, innovative solutions that deliver the needed capabilities.
• Write tools and contribute to processes for better Quality of Solutions.
• Prepare detailed design proposals, support hands on development, and bring up of hardware boards and platforms.
• Support key relationships with vendors and internal design teams to help plan component and product strategies based on future technologies
• Identify standard products for inclusion into solution proposals.

Sr. System Engineer

Confidential, Redmond, WA

Responsibilities:

• Senior System Engineer/Service Management on the SQL Billing and Business Intelligence teams for Office 365 and Commerce - Microsoft s cloud-based suite of productivity applications and commerce engine serving millions of customers
• Lead on major new datacenter deployment of the billing system (MetraTech) which included infrastructure - physical, Hyper-V host and VM servers - and code for both the live production site and disaster recovery site.
• Managed several high-availability SQL clusters including administration, optimization, code deployment, analysis, security, maintenance, and disaster recovery log shipping. These SQL failover clusters processed terabytes of BI data necessary for high-level decision making at Microsoft.
• Daily code deployments, analysis, and forensics in Production and Test environments for front end (IIS) and back end (SQL) systems
• Developed PowerShell and Batch scripts to automate and improve productivity
• Code review and infrastructure analysis for Billing s developer team
• Provide application and network incident management, security patching, and infrastructure monitoring support for existing and newly on-boarded properties
• Perform Life Cycle Management of all service requests
• Task and best practice documentation
• Ad-hoc project work

Sr. System Analyst

Confidential, Redmond, WA

Responsibilities:

• Administrator for multiple Confidential front-end web properties (1,000+ server environment)
• Plan, coordinate and implement new Confidential front-end properties (learning.microsoft.com; beta.snackbox.com) including setup of IIS 6.0
• Deployed standard images for Hyper-V for IIS 7.0 Snackbox property
• Installed SharePoint Central Administration MOSS 2007 on SharePoint Farm
• Scripted and automated processes for front and back end properties utilizing Batch, PowerShell
• Created automated export tool using PowerShell and Log Parser to pull event-logs off servers for SDETs to work with from various properties
• Responsible for deployment of new code releases
• Support Confidential Production and Test environments within the Redmond and Phoenix Domains
• Troubleshoot and resolve application, operating systems, and hardware issues in both front end (IIS) and back end (SQL) systems
• Work with development, test, and project managers to implement release of property upgrades into all environments/domains
• Plan, coordinate and implement patches and hot fixes into all environments/domains
• Plan, coordinate and implement certificate updates in all environments/domains
• Plan, coordinate and implement domain account and service account password resets in all environments/domains
• Collaborate with third party vendors on upgrades and implementation of properties

Support Analyst/Systems Engineer

Confidential, Redmond, WA

Responsibilities:

• Support Microsoft Product Activation development, test, and production environments, within the Redmond, Partners, and Part - test Domains
• Troubleshoot and resolve application, operating systems, and hardware issues in all three environments/ domains
• Troubleshoot and resolve issues with the Microsoft Product Activation Services, including IIS, SQL 2000 and 2005, and custom applications
• Deployed SQL Server 2005. Performed minor querying for pre-production tables in T-SQL for beta/UAT environment
• Work with development, test, and program/project managers to implement release of application upgrades into all three environments/domains
• Plan, coordinate and implement patches and hot fixes into all three environments/domains
• Plan, coordinate and implement domain account and service account password resets in all three environments/domains
• Collaborate with the Microsoft Global community in India, UK, Ireland, and Redmond to work critical problems

Hardware/Software QA Technician

Confidential, Hllsboro, OR

Responsibilities:

• Responsible for testing Confidential motherboards, processors, and wireless solutions to ensure compliance with Confidential s Brand Verification Tools and specifications.
• Maintained test logs documenting test results and reported results to the Brand Verification Team.
• Responsible for writing test case plans for hardware compliance on Window and Linux operating systems in accordance with Confidential brand specification guidelines.
• Maintained defect database using PVCS Tracker.

Hardware/Software QA Technician

Confidential, Beaverton, OR

Responsibilities:

• Essential part of a QA team to test and report on the Acuity Central Monitoring Station.
• A complex software/hardware solution designed to provide alarm and vital sign oversight for small up to very large teaching hospitals.
• Helped to write and run test cases on Acuity that had to meet rigorous standards for potential FDA audit.
• Relied heavily on interpersonal skills to facilitate cooperation between QA, Engineering, and Marketing departments.

Hardware/Software QA Technician

Confidential, Hllsboro, OR

Responsibilities:

• Responsible for testing Confidential motherboards and processors to ensure compliance with Microsoft Windows XP and Media Center Edition (MCE) operating systems.
• Maintained test logs documenting test results and reported results to Microsoft.
• Responsible for writing test case plans for software compliance with Microsoft Media Center Edition (MCE) in accordance with Confidential and Microsoft specification guidelines.
• Maintained defect database using PVCS Tracker.

Skills used: Win, Mac, Unix, proprietary software, networking, software and hardware knowledge, installation of software and operating systems, instruction, problem solving, communication (verbal and written), teamwork, ingenuity, new technology ‘on the fly’, data recovery