Summary of Qualifications

• Hardware: IBM compatibles, MAC/Apple, Sparc, Dell Laptops, Desktops, Servers and Printers Dell Certified tech for Hologic . HP Laptops, Desktops, Servers, MSAs, Storageworks and Printers. Stratus Server Hardware and storage Arrays. IBM/Lenovo branded Desktops and Laptops, Blade Centers and SANS. APC Symetra and Infrastruxure Systems. APC Netbotz Surveillance Equipment. Data Domain De-duplication and Synchronization, Blackberry, Apple IOS and Windows Mobile based devices. Broadband Wireless cards. Cisco UCS Server.
• Software: Windows 9X, NT, 2000, XP, Vista,Win7, Server 2000, Server 2003, Server 2008, Home Server 2011, Linux, Unix, Mac OSX, Windows Mobile OS, RIM OS, Apple IOS, Symantec Ghost, Symantec Backup Exec 11/12.2010 R3, Symantec Backup Exec System Recovery 8/8.5/2010, VMWARE, Virtual PC, SAP, SAV, SUS, SEP11, AVG, WebEx, Citrix, AD and Exchange 2003 and 2007, Microsoft Office, Microsoft SharePoint, Heat, RT Helpdesk, Service-Now, PUTTY, Thunderbird, Firefox, Open Office and other GNU software , Solarwinds/Orion, Nagios, What's Up Gold, PRTG, Flex LM licensing, Solidworks and PDMworks 2010, Microsoft Lync, Office 365.
• Network: DHCP, DNS, TCPIP, Active Directory, Exchange 2003/2007, DFS Namespace and Replication, Cisco VOIP phones 79XX series, wired and wireless

Professional experience

Confidential

Systems Administrator

• Systems administrator for Data Centers located in Livonia Michigan, Marlborough Massachusetts, Waltham Massachusetts, and Chen Zhou China.
• Day to day monitoring and administration of TSM Tivoli Storage Manager for all locations globally
• Responsible for administration of VMware environment consisting of over 500 VM's.
• Managing and maintaining IBM San Storage Appliance
• Microsoft Exchange 2007 Administration
• Service Now Helpdesk Administrator
• B2B Vendor Portal Security Administrator Including Covisint
• Microsoft Sharepoint 2010 Administrator
• Lead on Several Infrastructure related projects and Storage Expansion initiatives.

Confidential

Associate Systems Administrator

• Systems administrator for Data Centers located in Midland Michigan, Marlborough Massachusetts, Devens Massachusetts, Berlin Germany and Wuhan China.
• Day to day monitoring of Backup Exec 11/12 Disk to disk and Disk to Tape Backups for all locations globally.
• PDMworks Site Administrator. Permissions and Vault Replication to three remote sites.
• Responsible for configuring and ensuring production machinery is being backed up via Symantec Backup System Recovery 8/8.5/BESR2010. Over 500 Different PC's over 4 sites as well as over 100 servers.
• Microsoft SharePoint Administration, Permissions and site creation
• Purchasing of Server Software, Accessories, Peripherals and Service contracts via SAP.
• Cellular phone administration and account management. Purchase and configuration of standard cell phone, Windows Mobile and Iphone devices as well as 3G/Edge Wireless internet cards.
• Maintained Vendor Relations with Supplier and Contractors such as PC Connections, Cap INC, Cap Gemini, Presidio, HP, Stratus and Dell.
• Maintaining DFS Namespace and Replication Across 5 different file servers globally.
• Maintaining and monitoring all Environmental and power critical events within APC Infrastruxure and 24 on call support for all APC RMS calls.
• Monitoring and maintaining link and replication between all Data Domain De-duplication storage appliances.
• Build out of a brand new Data center in Wuhan China. Completed a 12 week project in less than 3 weeks.
• Consolidation of Devens Datacenter into new Marlborough Data center with minimal impact to users
• Creation and maintaining of Server room Elevations for all Data Centers Globally

Confidential

IT Support Specialist

• Customer service and technical support for over 1000 onsite and remote Desktop and Laptop users including Employees in Berlin Germany, Midland Michigan and Massachusetts.
• Creation and Maintinance of Laptop/Desktop Images using Ghost and BESR.
• Microsoft Exchange and Email account creation and Administration.
• Cisco Call Manager, VOIP phone set up and Administration as well as UNITY voicemail account creation and administration.
• Cisco Switch port configuration and switch backups.
• Purchasing of Capital Equipment, Computer Software, Accessories and Peripherals.
• Establishing and maintaining vendor Relations CDW, PCC and BCA .
• Documentation of procedures and technical troubleshooting steps .
• Assisting in creating policies and documentation utilizing concepts from ITIL.
• 24 hour after hours and weekend production equipment support.
• Primarily responsible for overseeing all tech support, network, voip and telecom issues in our 3 Marlborough facilities.
• Assisted in the build out of a brand new state of the art manufacturing facility in Confidential
• . Building is 100 yards X 300 yards. Setting up over 500 PC's for use in Production equipment. Built out over 20 separate data closets all using Panduit patch panels and populated by Cisco switches.

Confidential

Desktop Engineer

• Technical Support, systems implementation and support for internal IT operations. Manage vendor relations, technical support, onsite and remote software installs and deployments, and hardware and software support for 2000 node environment.
• Responsible for ordering T1 circuits, provisioning voice/data services.
• Configuring and managing Netscreen appliance devices including all systems upgrades and firmware upgrades.
• Responsible for maintaining uptime for ISPs at remote locations.
• Administrate MS Exchange 2003 including AD account generation and provisioning for email/internet/VPN Domain Admin .
• Helpdesk and Phone Support for over 2000 remote users.
• Purchasing for all capital equipment PCs, laptops, servers, Printers
• Management and purchasing of all Wireless devices. Blackberries, Cell Phones, Broadband internet cards with Sprint/Nextel, Cingular and Verizon.
• Establishing and maintaining relations with vendors
• Documentation of procedures and technical troubleshooting steps
• Advanced troubleshooting for ticket items escalated from lower tiers of the Helpdesk
• Loading of all new Desktop/Laptop systems using Ghost
• Purchase and installation of all new Network printers as well as managing service agreements on all printers.
• Microsoft Server 2003 Set up and raid array configurations.
• DST Patching On the team responsible for patching all desktops, laptops, servers and mobile devices ie Blackberry's to reflect the new changes for Daylights savings time.

Confidential

PC/Network Technician

• Helpdesk Support for over 400 local users.
• Helpdesk Phone support for over 500 remote users.
• Novell Network and Account Administration.
• LDAP account creation and Administration.
• Loading servers for applications and file store implementation.
• Responsible for purchases of Laptops, Computers, Severs, Software and Peripherals.
• Responsible for maintaining and monitoring service accounts for Nextel Phones, Cingular data devices, ATT dial up services, LaserJet printers.
• Research and development in tools and technology to improve work efficiency.
• Maintaining desktop/laptop images using Symantec Ghost imaging software.
• Citrix administration. Account creation and application publishing.
• Removing Viruses, Spyware. Implementing solutions for preventing Spyware.
• Maintaining patch levels on all operating systems.
• Administrator for Equity Edge stock options database.