PROFESSIONAL SUMMARY

• I am an extremely knowledgeable professional with experience as a Systems Administrator in Data Center Architecture. I have obtained additional expertise during my career in Storage, Backup and Recovery, Virtualization, Security, Networking, and End User Computing. My ongoing research allowed me to grow into an excellent troubleshooter and decision maker. I'm always seeking to improve which adapts easily to role requirements that contribute to the organization's goals. Key areas of expertise include:
• Trained in Microsoft, ITIL, Cisco, Virtualization, Storage, and Security principles.
• Experienced in customer facing customer service and multiple CRM software tools.
• Extensive knowledge supporting over 700 physical and virtual servers as a Enterprise Domain Administrator.
• Technical project lead on over 20 network-related infrastructure activities including a 10 million architecture.
• Backup and Recovery specialist that has advanced foundational understanding, which reduces the learning curve toward implementation and support.

Professional Experience

Confidential

Systems Administrator

• Configured server 2012 datacenter as Hyper-V server to host all mail virtual servers running Exchange 2010, CAS, and proprietary mail systems.
• Detangle the SAN Fabric that had been abandoned by former administrators consisting of IBM SAN, Nexsan SataBeast SAN, and 3Par SAN. Reconfigured Qlogic Fabric Switches for optimization of data migration to new EMC VNX Hybrid SAN.
• Performed data migration as new LUNs were introduced to multiple Microsoft Hyper V instances. Import and Export VM's to other disks and different Hyper-V instances.
• Managed multiple VMware ESX instances from 3.5 to 6 beta that were housing production vm's.
• Performed P2V to Hyper-V and ESX to free up fiber ports in Fabric Switch. Empty servers with HBA cards were reconfigured as Vcenter ESX 5.5. Carved out new EMC datastores for ESX.
• Vmotion and upgraded vm's to 5.5 to empty old esx servers. Which were repurposed as esx 5.5.
• Performed helpdesk duties helping with tickets from end users for Active Directory day to day request for locked accounts, Group Policy troubleshooting, Outlook Exchange troubleshooting, etc..

Confidential

• Created a better communication workflow from Best Shore System administrators to the corresponding corporate customer that reduced Sev 1 and Sev 2 incident escalation to reach a 99 uptime.
• Provided speedy tactical expertise in the Disaster Recovery of VMserver that had become unavailable by FQDN and IP before production required use of the server.
• Influenced new standards that were implemented by multiple Fortune 100 customers that provided baselines for Physical or Virtual servers in the event of a need Restoration.
• Systems Administrator that built, configured, and patched Server 2k3 2k12 and ESX Servers from 3.5 - 5. Administrated Servers and Desktops using Scriptlogic, GPO, Active Directory, etc..

Confidential

• Volunteered to learn a new Storage product. Implemented a Backup and Recovery Plan for all sites using the Storage technology in 3 months less than the projected timeframe.
• Performed technical audits and assisted with contract support team implementation for all companies.
• Served as the Enterprise Domain Administrator on the Reynolds America, Inc. account that included over 700 servers across four companies. Duties included networking, intrusion detection and security, backup recovery, business continuity and storage administration.
• As Data Center Architect, designed Server room and infrastructure for 10 million dollar facility.
• Served as Enterprise Storage Administrator SME for all RAI companies and controlled SAN allocation and data replication from site to site.
• Responsibilities including managing MS patches with WSUS server, IT Security using Group Policy Editor, adding users, groups, and permissions, deploying software with AD, LDAP, DNS, DHCP and others.

Systems Administrator II Lead East Coast IT Operations

• Managed System Administrator role that maintained and supported over 20 servers at various locations across the United States.
• Configured and built Enterprise Edition OS running AD, SQL server, SharePoint, and various other Applications.
• Acted as the local Helpdesk for EUC supporting Desktops, Printers, and Networking equipment for 100 users.

Senior Technical Analyst Contract

• Guided Field Engineers through installations of DSL service by calculating the impact on the client's environment.
• Supported Hospitality Hotels High Speed Internet Access Provide end-user laptop support on MAC OS 10, Windows 98, 2000, XP and in-room connectivity up to RJ-11 as well as ethernet port depending on hotel LAN configuration.
• Controlled Router Configuration based upon request of the Zyxel, Cellpipe, Cisco 827, and Linksys Wireless routers.

Digital Network Engineer

• Engineered within a team of 4 the design, implementation strategy, physical and software specifications, and documentation of the first multicast of a total digital lineup in the World The Raleigh Division Received recognition in several Cable Industry Magazines for this milestone accomplishment.
• Supported Tier 3 Home Networking for residential customers.
• Headed up support for initial roll out of Broadband VOIP services.

Systems Analyst

• Supported Money Market manager's use of Portfolio Management Software in a tech support capacity.
• Appointed as the lead liaison between departments during Beta release project.
• Received recognition for going above and beyond the call of duty for handling the installation, training, and documentation of employees and clients.