SUMMARY:

To ensure the Network, Systems and data remain accessible and accurate while providing technology, vision, and leadership.

AREAS OF EXPERTISE:

Connectivity: Single - Mode and Multi-Mode Fiber, single and multiple Ten-Gigabit, Gigabit, Fast Ethernet, Ethernet, DSx, OCxxx, 56K, 256k, Tx, Fractional T1, Frame-Relay, SONET, Mesh, Hub and Spoke, Flat and Hybrid networks.

Routing Protocols: BGP, OSPF, IGRP, EIGRP, ISIS, RIP, PPP, PPoE, L2TP, MPLS, VPLS, IGMP, PIM

Protocols: TCP/IP, IPX/SPX, DLC, and Appletalk

Routers/Switches: Cisco 900, 1000, 2000, 3000, 4000, 5000, 6000, 7000, 10k, 15000, ASR9000, Nexus 1000 (virtual), multiple CMTS, GSR, ONS, and UBR series; Juniper 4550, 4200, 3200; FORE ATM, Fortinet, Edge Marc and internal and commercial Hybrid-Fiber-Coaxial routers and Wireless Solutions.

Network/Layer 1 Transport: Cisco 15000 ONS, ECI XDM and Fuji 9500 series ROADMs.

Network Management: Network-based division data backups, HSRP, MPLS, VPLS, VLANs, Pseudowires, PVCs, SPVCs, bootp, DNS, Dynamic DNS, DHCP, FTP, IP Management, TFTP, WINS, troubleshooting/resolution utilizing multiple network testing and monitoring tools such as Wireshark, SolarWinds, Big Brother, Groundworks, Nagios, MRTG, Cacti, Spectrum and HP applications.

Network Security: Firewalls Multiple redundant Cisco PIXs and ASAs; Fortinet Fortigate(s); Edge Water, Checkpoint 4.1, NG, and NGX; Netguard Guardian; Juniper Netscreen and SSG series SSL; SSL, SSH, SFTP, access-lists, MPLS, VPLS, mac-address and service filtering.

Remote Hardware Access: Multiple VM Ware tools and applications; Microsoft Hyper-V; Cisco 2500, Avocent, Raritan and other Terminal (console or RS232) Servers; Microsoft 2000/2003/2008 R2/2012 Terminal Servers; Citrix farms; multiple hardware-based and various 3rd party software applications running on Windows, SUN, and Linux servers for access to multiple servers, network devices, devices via RS232. Utilizing Raritan Paragon and Raritan IPReach, Cybex, Avocent, and Belkin allows for local and remote (local via IP-based network, remote via P.O. Confidential .S. and VPN/IPSEC tunnels).

Server Hardware: Dell Most models of servers, desktops and laptops; IBM E-Series servers; Compaq servers; Sun Ultra, Netra, UltraSparc, UltraSparc II servers and workstations; various vendor specific servers, appliances and workstations.

Operating Systems: VM Ware ESXi4-5.5; most versions of MacOS; Solaris 2.5, 2.6, 2.7, 8, 9, 10; multiple versions of Linux; Microsoft DOS, 95, 98, 98SE, ME, XP, NT 3.5, NT 4.0; all versions of 2000, 2003, 2008, 2008R2 Server, Windows Vista, 7 and 8.

Server Software: VIRTUAL VM Ware 4-5.5, Microsoft Hyper-V; EMAIL Multiple versions of Microsoft Exchange Server, Eudora World Mail Server and Sendmail. WEB multiple versions of Tomcat, IBMHTTP, Microsoft IIS and Apache. DB multiple versions of IBM DB2, Oracle, Informix and Microsoft SQL. Remote Connectivity vSphere, Citrix and Microsoft Remote Desktop. VIDEO multiple vendor specific software apps for a multi-vendor environment - using XML metadata to set content variables.

Office Applications: Microsoft Word, Excel, PowerPoint, Access, FrontPage, Visio, Corel WordPerfect; Adobe Photoshop, Acrobat, PageMaker, Illustrator, Premier, and Audition, Macromedia Flash, Fireworks, and Dreamweaver

PROFESSIONAL HISTORY:

Confidential

Sr. Systems Engineer

Responsibilities:

• Senior Engineer for Network/Systems; maintaining current infrastructure of Juniper EX4500 and EX4200 switches connected via Virtual Channel; and MPLS connected to 12 sites from Long Beach to Sacramento
• Manage and maintain multiple Dell servers acting as ESXi hosts for vSphere 5.5 hosting 50+ virtual servers
• Team lead for other IT employees, Helpdesk, Report Writer and 2 Application Administrators
• Project Manager for maintaining Patient database AllScripts HomeCare including migration to a multi-server model as well as maintaining updates to the various systems.
• Migration from, and decommission of, Exchange 2007 to Exchange 2010, including 500+ mailboxes
• Using SolarWinds IP Monitor, created an extensive rule-based monitoring platform creating rule-sets, reports with VoIP and Email notifications - displayed on large LCD in IT Department for real-time viewing of network and all devices

Confidential

Director of Support

Responsibilities:

• Directed a team of 12 support staff who were responsible for all levels of support and escalations for our products and services in use by approximately 50,000 customers. This staff consisted of multiple teams located out of state and out of the country.
• Managed schedules, negotiated salaries, issued work assignments, and provided personal training and coverage for support staff. Worked daily with each member to remedy issues they were unable to complete themselves.
• Managed and performed installations of remote networks, firewalls, phones and circuits configuration and troubleshooting, including managing the installs of same gear using a local contracted technician for hands on access to gear. Have since trained Tier 2 staff to assume this role.
• Managed technicians’ cases from beginning to completion while working with overseas product developers for bugs, fix schedules and expectations.
• Decreased the weekly average of open cases from over 200 to less than 40 in less than 3 months.
• Responsible for dealing directly with owners and CEOs to discuss any issues and progress with the goal of meeting and exceeding their expectations whether a simple fix or a product enhancement.

Confidential

Systems Administrator

Responsibilities:

• Administration and support of virtual server farm consisting of 10 Dell servers as VMWare ESXi hosts and 475+ virtual servers and VDI workstations.
• Design and administration of multiple communication systems such as Citrix Farms and SharePoint Farms that included Project Server and Microsoft Office Web. Managed redundant Cisco Call managers and VoIP phones as well as Exchange 2007 for email.
• Design, build and administration of company HIPAA-compliant data replication, backup and archival system. System utilized multiple Compellant tiered-storage devices, multiple SAN-SAN and Virtual Systems to SAN replication models and several software applications. This system not only has quick retrieval from local backups, it also has a remote colocation in Nevada with a complete copy of the datacenter running in hot spare mode. This system is ready to take over in critical failure in 30 minutes or less.

Confidential

Network Engineer/Manager

Responsibilities:

• Build, administration and management, of a converged network providing a combination of single and multiple channel-bonded 10-Gigabit redundant links with one master head end utilizing six Cisco ASR 9010 routers, fourteen 6509-Es, ten 4510s, and twenty-six 4948s. Also built and managed 9 hub sites consisting of multiple 6509-Es and 4948Es connected to the master head end location via dual-Ten Gigabit to eight-Ten Gigabit fiber links, to deliver multicast IP Video, Internet and VoIP phone to subscribers as well as connecting 4 remote offices. Each location used 2 fiber pairs 1 coming in East and 1 West to form dual fiber optic rings for redundancy.
• The fiber connected to Fuji ROADMs providing 10Gig handoffs to the Cisco 6509-Es and ASR 9010s.
• This network uses multiple access-lists, MPLS and VPLS connections as well as Cisco, Juniper and Checkpoint VPN solutions (running on Nokia and SUN hardware) for security and redundancy. Routing/security also provided via IGMP v3, OSPF, BGP, PIM, multicast routing, multiple MPLS xconnects, VLANs (using HSRP) and standard routes.
• Project Manager for several division-wide, Coporate-required, IP space moves to include all internal and customer nodes (500,000+) as well as performing all needed switch, router, firewall, server and service-specific device and system changes.
• Ongoing design and implementation of enterprise server and employee network-connected workstation strategy currently consisting of 400 + Windows (Win2kX servers and Windows XP and Windows 7 workstations); Solaris 8, 9 and 10 servers and workstations; Dell Servers, workstations and SAN Storage Arrays; SUN Ultra, Ultra Sparc X, Netra, and Sunfire servers and workstations; HP and Compaq servers; IBM E-Series servers; and various vendor-supplied servers running a variety of proprietary applications utilizing a variety of operating systems such as those listed above and many versions of Linux to operate all aspects of internal systems, Digital Cable, Internet and VoIP networks and solutions.
• Ongoing build/expansion and administration of 100+ Cisco routers and switches, including all 10k DOCSIS 3.0 CMTS, core and edge devices. Including log sifting and filtering, code upgrades proprietary code release testing, intrusion detection, bandwidth throughput, as well as making changes and updates.
• Ongoing build/expansion of division-wide backup and storage strategies consisting of multiple Dell, IBM and EMC servers and arrays connected via fiber-channel and iSCSI.
• Ongoing build/expansion of multiple Virtual Private Networks (VPNs) utilizing multiple Sun/Checkpoint/Nokia/Juniper/Cisco ASA and PIX Firewalls allowing employees, vendors and customers remote access to LAN/WAN resources via web, software client or hardware solution.
• Ongoing build/expansion and management of troubleshooting and operation of the Roadrunner cable modem/VoIP system for high speed internet and phone connectivity utilizing division HFC (Hybrid Fiber Coax) network using SONET, gigabit and Ten-Gigabit fiber networks using multiple Cisco and uBR series routers. Recently upgraded to DOCSIS 3.0 and moved to converged network mentioned above.
• Ongoing build/expansion and management of Big Brother, MRTG, Solarwinds, Nagios, Cacti, HP Network Node Manager and Groundworks SNMP-based network monitoring systems including several custom Perl scripts to retrieve data from all internal/external/customer nodes.
• Designed and implemented a streaming media solution for marketing department. Consisted of multiple encoders and streaming media servers to deliver live and stored audio/video streams to local High Speed Data Services (Roadrunner) customer-facing website.
• Project Manager and/or design/build/mange engineer for all subscriber-based services including all digital cable systems, both Video on Demand systems, High Speed Internet and Voice over IP Digital Telephone systems. Also for vendor-specific expansions including Mysto MAS and MBMS Complex, StartOver and LookBack - this includes installation, configuration, integration with existing systems and billing service, maintenance, troubleshooting, pre-launch testing, and problem resolution.
• Project Manager and Engineer for integration of acquired local competitor Suddenlink’s networks and systems into our own. Responsible for integration of data, video and voice communication systems into enterprise network and customer offered service systems including enterprise data, email, LAN / WAN access and voice as well as customer-offered services such as digital-to-RF broadcast video, Digital Cable, SeaChange and Cisco Video-On-Demand, SeaChange Ad-Insertion, Cisco Switched Digital Video (SDV); Siemens phone switch and Cisco VoIP systems and Roadrunner high speed Internet and Voice over IP services.

Confidential

Video over IP Staff Network Engineer

Responsibilities:

• Remote administration, troubleshooting and problem resolution for multiple MSO’s including Confidential & Confidential U-Verse and Confidential FiOS, Digital Broadband Delivery Systems, digital cable systems and IP Video systems which deliver high quality MPEG2 or MPEG4 digital video over a diverse network consisting of multiple vendors and multiple product lines
• On-site build-out of new ‘hub’ locations for Confidential FiOS including configuring all devices for Video, Internet and Telephony traffic
• Routing and Switching expert for the department - with a major focus on Multicast and Unicast Video
• Doubled as sole test Engineer testing and QA’ing updates and patches, as well as onsite and remote support Engineer.