Customer Service Resume Profile

Summary

Detail-oriented and strategic Information Technology Professional with extensive experience in IT Support, Infrastructure Management, Network Administration, Security Risk Management, Incident Analysis, and Implementation. Positions organizations to achieve objectives and maximize resources by analyzing operations and implementing innovative technology solutions.

AREAS OF EXPERTISE

Network Administration Troubleshooting Process Improvements Risk Mitigation
Prioritization Project Management Security Management Vendor Relations

PROFESSIONAL EXPERIENCE

Confidential

Customer Service Representative

Boosted profit by closing sales, taking inbound calls providing effective Directv presentations.

Achievement:

Raised office revenue 35 by achieving the record for sales within six months 675 sales.

Confidential

Information Security Specialist

Bolstered security efforts by providing awareness training to new employees/managers.
Ensured secure, robust infrastructure systems, including DNS, email, VPN, wireless networks, firewalls, enterprise authentication, by performing efficient troubleshooting.

Achievements:

Reduced downtime by remaining on-call 24/7 and quickly responding to emergencies.
Strengthened vendor relationships by effectively managing problems, assisting with escalations, and developing resolutions that promoted loyalty and collaboration.

Confidential

Senior Security Officer

Enhanced security by troubleshooting infrastructure systems DNS, e-mail, VPN, wireless networks, firewalls SCOM , and enterprise authentication , setting up and deploying Cisco and Check Point firewalls, and providing 24/7, on-call coverage.
Improved operations by performing information technology support services, including LAN and WAN, security, Linux system, and e-mail administration and project management.

Achievements:

Minimized risk, downtime, negative impact through problem solving and troubleshooting.
Improved customer satisfaction by supervising a team of eight customer service agents as they provided helpdesk support on the midnight shift.

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