SUMMARY

• More than 10 years of experience working on networking domain.
• Proven track record of successfully managing large complex multi - faceted networks, consistently resulting in exceeding expected SLAs, cost savings, meeting scheduled business & operational excellence.
• Exceptional competency in supporting Telecom Network Implementation, Managed Services, Technical Documentation and Network Operations Domains.
• Project Management/Operational Program Management
• Network Service Delivery Management
• Wireless NOC Risk Register Management
• Resource Management
• Quality Management (Operations/Projects)
• Operational Readiness - New Technology Launch
• Ability to quickly analyze and come-up with an efficient industry standard solution for a given problem.
• Have good communication and interpersonal skills, diligent and result oriented as an individual along with being a good team lead.

TECHNICAL SKILLS

Telecom Networking: BTS, BSC, CDMA, GSM, Database for site creation, Alarm monitoring for Critical, Major, Minor alarms, RF Parameter Check for CDMA and GSM Network and Wire line PRI network including IVR.

Data Networking: Cisco, network equipment’s installation and configuration, OSI, LAN/WAN/WLAN, Cabling structure, Routing Protocols

Security: User Security, Password Management

System administration: UNIX

Change Management: Asset inventory, software, hardware, contracts and license information, Document infrastructure and maintaining IT procedures and plans according to business evolution, ITIL

Other: IT Product and project Management

PROFESSIONAL EXPERIENCE

Confidential

Infrastructure Program Manager

Responsibilities:

• Leading a team of 18 engineers with key responsibilities including Configuration Management, Performance management, Fault Management and Report Management.
• Program Management: Infrastructure management of Cell sites of Idea, Vodafone and Airtel. Providing technical support to sales team and Customer support team in finding out recovery solution of critical faults. Providing solutions to business requirements with the help of technical inputs in stipulated time. Governance of escalation matrix in case of faults and interaction matrix in case of product review. Upgradation of products as per customer requirement so that better services can be provided. Technical validation of outages and correlating them with Capex and revenue saving.
• Infrastructure Management: Responsible for Service Transition of Alarm Monitoring during Indus Data Center migration. Ensuring Smooth service Operations before and after Service Transition. Ensured Periodic Health checks to improve services.
• Performance Management: Responsible for Tech support to engineers in troubleshooting degraded sites. Responsible for up gradation of Network Infrastructure. Network Performance Monitoring, Analysis & benchmarking.
• Fault Management: Close coordination with Network resolution centers to tackle/troubleshoot the faults and managing the case to closure with proper resolution of issues while maintaining least network down time. Suggesting plans for better Network resolution ensuring SLA is met.
• Security Management: Responsible for creation of Users and password and timely check for security for all alarm monitoring devices of Idea,Vodafone and Airtel. Password management was done by timely changing passwords in order to avoid intrusion.
• Risk Management: Designing and maintaining NOC RISK REGISTERS from Operational Quality Perspective.
• Maintaining the Network Infrastructure, Installation, migration and configuration of network client workstations, providing enterprise Security.
• Spares Management: Close coordination to track down spares pending at vendor or customer end so that network availability is not hampered. Providing spares from sites having zero utilization to sites where traffic is adversely affected.
• Asset inventory, software, hardware, contracts and license information, Document infrastructure and maintaining Telecom procedures and plans according to business evolution.

Confidential

Telecom Program Manager

Responsibilities:

• Program Management: Analyze, Formulate and define requirement of Client with proper SLA/corrective measures. Weekly review with Customers as well as all internal stakeholders such as sales team, customer complaints team, NNOC of Confidential . Providing technical support to sales team and Customer support team in finding out recovery solution of critical faults. Providing solutions to business requirements with the help of technical inputs in stipulated time. Governance of escalation matrix in case of faults and interaction matrix in case of product review. Up gradation of products as per customer requirement so that better services can be provided. Technical validation of outages and correlating them with Capex and revenue saving.
• Project Management: Responsible for smooth transitioning of vendor for 3G Network of Reliance. Successfully Transitioned Huwaei to Alcatel by properly planning for manpower, Assts, Cost, Risk and Time. Solely Responsible from Initiation,Planning, Execution and Closure. Utilized ITIL skills for Service Operations before and after transition of Vendor.
• Asset inventory, software, hardware, contracts and license information, Document infrastructure and maintaining Telecom procedures and plans according to business evolution.
• Fault Management: Close coordination with Network resolution centers to tackle/troubleshoot the faults and managing the case to closure with proper resolution of issues while maintaining least network down time. Suggesting plans for better Network resolution ensuring SLA is met.
• Risk Management: Designing and maintaining NOC RISK REGISTERS from Operational Quality Perspective.
• Spares Management: Close coordination to track down spares pending at vendor or customer end so that network availability is not hampered. Providing spares from sites having zero utilization to sites where traffic is adversely affected.

Confidential

Telecom Manager

Responsibilities:

• Comprehensive understanding of Cellular networking concepts and utilizing for Network Management.
• Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.
• End to end connectivity of wire line PRI connections with IVR via Next Generation Network. It included transmission connectivity, ss7 signaling testing and call testing at customer site.
• Migration of PRI (IVR)connections for load balancing.
• Troubleshooting of wire line PRI(IVR) connectivity in case of network failure in order to minimize downtime
• Strong hands-on technical knowledge of Cellular Network, establishing & managing CDMA networks, Cisco Routers, Hardware clients & switches.
• Expertise in managing medium to large networks with Routers, Switches.
• Maintaining the Network Infrastructure, Installation, migration and configuration of network client workstations, providing enterprise Security.
• Troubleshooting problems related Cisco Devices in Confidential Network
• Asset inventory, software, hardware, contracts and license information, Document infrastructure and maintaining Telecom procedures and plans according to business evolution.
• Addressing performance bottlenecks and ensuring maximum network uptime.
• Act as a resource person for all questions related to this area of responsibility.
• Developed and maintained the corporate disaster recovery plan, Load balancing and clustering.
• Performance Management: Responsible for Tech support to engineers in troubleshooting degraded sites. Responsible for up gradation of Network Infrastructure. Network Performance Monitoring, Analysis & benchmarking.
• Developed and maintained IT Standard Operating Procedures, and kept documentation up to date.
• Establish procedures and policies to guarantee network security and smooth operations, ensure equipment, operating systems and software are up to date.

Confidential

Telecom Engineer

Responsibilities:

• Integration of Idea Telecom Cell sites throughout UP West.
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Troubleshooting of RF based problems through call tracing.
• Configuring database for BTS and related parameters.
• Performance Management: Responsible for Tech support to engineers in troubleshooting degraded sites. Responsible for up gradation of Network Infrastructure. Network Performance Monitoring, Analysis & benchmarking.
• Good understanding of Design Core Routing & Switching setup for client.
• Asset inventory, software, hardware, contracts and license information, Document infrastructure and maintaining Telecom procedures and plans according to business evolution.
• Handling incident, change and problem management tickets of Multi-client environment.

Confidential 

Telecom Engineer

Responsibilities:

• Develop full-scale project plans and associated communications documents.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Liaise with project stakeholders on an on-going basis and communicate project expectations to them in a timely and a clear fashion.
• Track project milestones and deliverables.
• Determine the frequency and content of status reports from the project team analyses results, and troubleshoot problem areas.