Systems Administrator Resume Profile

Professional Experience:

Confidential

Sr. LAN/WAN Systems Administrator

Maintain Active Directory, Multi-Site/Domain
Manage Microsoft Windows Server 2003/2008/2012
Setup, Configure, Manage accounts and Maintain Microsoft Exchange 2007/2010/2013
Network Monitoring/Management including routers, switches, monitoring
Installation Configuration of Sonicwall Firewall Routers
Implemented Spiceworks Help Desk Ticketing System
Implemented ownCloud Private Cloud Solution
Install SSL Certificates
Design and document LAN/WAN environment
Troubleshoot and analyze LAN/WAN issues, including DHCP, TCP/IP, DNS, VPN,RDP
Strong working knowledge of Sonicwall Router, HP CISCO switches
Maintain phone systems Avaya and Nortel
Maintain 700 users within 30 locations

Confidential

Help Desk Technician

Conducts basic hardware/software and network troubleshooting, through telephone contact or on-site visits provides support within the scope of knowledge and abilities, or directs such to appropriate entities
Ascertains and carries out user/client requirements and requests for information, systems support, or system reports
Coordinates installation of upgrades of new and existing applications
Communicates equipment, system or performance issues to appropriate personnel performs follow up to ensure issues are resolved

Sr. Systems Administrator

Confidential

Technology Paraprofessional
Provides assistance in the use of computers in classrooms or laboratory setting
Installs software and troubleshoots routine hardware, software, network, and peripheral problems

Confidential

Desktop Support Technician

Provide support of laptops and desktops for hardware, OS and application issues
Monitor and update help desk incident tracking tickets
Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue
Participate in additional computer related project work as assigned by management

Confidential

IT Consultant

Highlight of IT Skills: