Systems Administrator Resume Profile

WORK EXPERIENCE

IT Specialist / Systems Administrator

Confidential

Organize Active Directory and create many new Group Policy Objects for easier central management
Upgrade VCenter and ESX hosts v4.1 to v5.5
Monitor and troubleshoot VMWare VCenter and ESX hosts
Resolve and troubleshoot Microsoft Exchange issues
Manage and maintain Barracuda email filter, spam filter and email archiver
Configure and deploy Kaspersky Endpoint Security 10 and remotely remove the old antivirus program
Manage WSUS, third-party updates, firewall policy and application whitelists via Kaspersky Security Center
Manage and maintain sharepoint server
Upgrade and configure ManageEngine ServiceDesk Plus
Resolve network, server, workstation and printer issues
Server room management which includes cable management, UPS replacement, monitoring
Create Windows Deployment Services server and Microsoft Deployment Toolkit to provide an imaging solution
Administer and troubleshoot EDI and ERP systems
Telecommunications management and administration including company cell phone
Modify, Add, Change MAC users on Active Directory, Microsoft Exchange and ERP systems

System Engineer / Desktop Technician

Confidential

Worked with a team of two technicians in a corporate environment of 500 users
Updated the Windows Deployment Services server and Microsoft Deployment Toolkit to provide a faster imaging time that would allow machines to be deployed quicker maintain the images
Led the migration of desktops and laptops from Windows XP to Windows 7
Created tickets using ServiceDesk Plus and consistently update and resolve tickets within SLAs
Assisted in configuring System Center Configuration 2012 packaged drivers and applications for SCCM
Supported application software Office, Cisco VPN, Lync, AS400, etc. , user account management Active Directory , Exchange and Outlook profile creation
Resolved hardware, LAN and wireless network connectivity, VoIP phones and smartphone issues
Provided support on the Avaya phone systems
Provided mobile phone iOS and Android phone support
Maintained inventory of hardware and software components and ordered new supplies when requested
Worked with minimal supervision that consistently meet goals and project deadlines

Service Desk Operations Analyst

Confidential

Performed installation, repairs, maintenance and support of hardware, software and peripheral equipments for local branch of 90 users
Part of a group of Service Desk that provided phone and remote desktop support for approximately 1,200 employees throughout the company located in various locations in the United States and Canada
Provided expert solutions and troubleshooting with workstation applications and operation systems
Simulated or recreated user problems to assist developers with proprietary programs and various applications
Upgraded the company's BES environment to v5.0.2 with no downtime and provide documentation
Performed updates and administer the Citrix environment
Troubleshot and maintained the local servers
Modify, Add, Change MAC users on Active Directory and Microsoft Exchange
Provided telephony support and maintenance of local and remote branches
Provided Blackberry and mobile phone support to our user community