System Administrator Resume Profile

Qualification Summary

Microsoft Certified Professional with solid education and expertise driving IT and telecommunications projects from conceptualization to actualization of deliverables. Highly skilled in determining resource requirements, managing resources, and determining short- or long-term goals and strategies to achieve them. Coordinate internal and external colleagues to accomplish goals, monitor progress, and evaluate outcomes. Influence, motivate, and challenge others adapt leadership style to a variety of situations. Identify problems determine accuracy and relevance of information use sound judgment to generate and evaluate alternatives, and to make recommendations. Fluently bilingual in English and Chinese.

Telecommunications

Software/Hardware Configuration
Computer Network Security
System Backup/Recovery
IT Infrastructure Projects
Application Development
Data Transferring
Systems Maintenance

Technical Competencies

Networking: Active Directory, LAN/WAN, DNS, DHCP, TCP/IP, Wireless Networking, VPN, VOIP, Cabling, Ethernet
Operating Systems: Windows 8, 7, Vista, XP, Server 2000/2003/2008, MAC, and Linux
Email: Microsoft Exchange 2010/2007, Microsoft SharePoint 2003/2007

Career History

Confidential

System Administrator

Administering and maintain Microsoft Windows Servers, Active Directory, users and permissions, Group Policy, creation and removal of accounts.
Responsible for hardware and software applications for workstations, servers, network data communications, Blackberry, and iPhone mobile devices.
Manage ESET Antivirus, Internet Security Software.
Develop and maintain company website through WordPress.
Responsible for coordinating all repair and maintenance of infrastructure equipment.
Responding to all end users help desk call, email and walk in request for technical assistance.

Confidential

System Administrator

Administer Microsoft Windows Servers 2008 R2, Active Directory, Group Policy Management, and NTFS shares Permissions.
Administer Exchange Server 2007, Message Tracking and Troubleshooting to resolve mail delivery issues.
Performing Exchange backup and restore. Creating/disabling users, managing mailbox and related systems.
Responsible for hardware and software applications for workstations, servers, network data communications, Blackberry, and iPhone mobile devices.
Manage Symantec Endpoint Protection Small Business Edition 2013.
Provided technical support for end users.
Develop and maintain company website.
Work with third party vendor for the existing software.

Confidential

IT Specialist

Providing help support for Mainframe.
Monitoring system performance and network activity.
Open trouble ticket through Remedy Ticketing System.
Providing the desktop system administration and support to the network.
Interact with the staffs to resolve the queries, issues and problem.
Hardware and Software Installation.

Confidential

SharePoint Specialist

Perform administrates tasks and need.
Monitor the website and administer content.
Managing site security, permission and security groups.
Modified sites, added hyperlinks, test, color, and changed format.

Confidential

System Administrator

System Maintenance

Answered users' inquiries via phone and supported, maintained, configured, and serviced IT systems with a focus on increasing functionality, reducing down time, and directly impacting the bottom line.
Monitored network to ensure network availability to all system users and performed necessary maintenance to support network availability including tracking support tickets and installing servers, network equipment, switches, and storage devices.

User Support

Ensured users remained productive by delivering hardware and software system support for workstations, servers, laptops, network data communications and peripheral equipment such as printers.
Spearhead the set up of multiple user and group accounts, defined account policies specifications and permissions performed hardware and software backups regularly.
Performed occasional off-hours and remote support.

Network Administration

Administered Active Directory database, DNS, DHCP, and IIS and engaged in database administration completed Internet service installations, VOIP phone, and Routers.
Facilitated network operations, PBX/VOIP phone system maintenance.
Configure and maintained virus protection using Symantec Antivirus Server.
Delivered comprehensive support for users of diverse IT technologies such as LAN, Internet, and Intranet, Proxy Server, SharePoint, and Windows 2003/2008 Server.

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