SUMMARY

• 6 years of IT Experience in Information Systems Networking/Application Packaging/Application Maintenance with diverse background in Windows Network Administration, LAN/WAN/SAN administration, network design/architecture, email and directory technologies, web hosting infrastructure rollouts, firewall and network security, VPN, Virtual Box, VMware and remote access technology.
• Good understanding of IT Infrastructure Management tools like Altiris CMS, SCCM, SMS 2003, and Tivoli. Distribution of built packages via the latest distribution tool such as SMS Installer, SCCM2007, SCCM 2012.
• Proficient in InstallShield 2008, 2009, 2010, 2011 AdminStudio8.5, 9.0, 9.5,10,11.5 Wise for Windows Installer 4.02, Wise Package Studio 3.2/5.6/7.0 8.0.
• Proficient in driving the resolution of customer issues by working to define and diagnose issues by applying technical expertise, product knowledge,communication and problem solving skills
• Experience in creating the setup capture of the installation and build the Windows Installer MSI's package using Wise Package Studio and InstallShield Admin Studio. Program and customize the built MSI package to meet standards and specifications.
• Experience in building transforms and patches as required. Resolute conflicts among installs using conflict resolution methods like merge module and application isolation. Extensive experience in building custom actions using VBScripts, JScripts, Shell Scripts and Wise Scripts.
• Knowledge of Folder Structure, dlls, ini files and registry levels.
• Possess excellent organizational, communication, customer service, and prioritization and documentation skills.
• Excellent analytical and problem solving skills. A self-starter with the ability to quickly recognize and resolve technical issues under pressure and proven ability to work and lead in a team oriented environment.

TECHNICAL SKILLS

• Languages: Visual Basic, C , Java, C , HTML, VBScripts, JScripts, Shell Scripts, Wise
• Scripts,python
• Operating Systems: Windows XP/Vista, Windows 7, Windows NT Server 4.0/2003
• Networking Devices: Hubs, Ethernet switches, Cisco Routers 2600, 3600
• Web Servers: IIS 4.0/5.0/6.0 Web, FTP and Newsgroup Services , Apache Web Server
• Messaging Servers: MS Exchange Server 5.5/2000
• Packaging Tools: InstallShield Admin Studio 7.5.x, 10.x, Wise Package Studio 5.0/6.x/8.0
• Deployment Tools: SMS 1.2, Altiris, USD, SMS 2003, SCCM
• Databases: MS SQL Server 7.0/2000, MS Access,Oracle,TeraData, DB2

PROFESSIONAL EXPERIENCE

Confidential

Application Support and Maintenance Engineer LII/III

• Worked as a Level II/III Support and Maintenance Engineer for Commercial Lending team owning about 30 applications.
• Worked closely with the developers of applications to advise concerning changes on system-levels
• Stabilized and enhanced the performance of the applications when required
• Maintained close collaboration with vendors to ensure timely support whenever necessary
• Made effective and much appreciated suggestions for changes in the system applications, and gave expert advice as to proper operation
• Prepared program documentation to support new and enhanced systems
• Resolved the issues and maintained the Service Level Agreement SLA on any particular ticket raised by the users
• Acted as a technical liaison in any troubleshooting matter involving other teams and vendors
• Coordinating and conducted quarterly Disaster Recovery DR activity on the application including meeting RTO /RPO Recovery Time Objective/Recovery Point Objective and created Service Recovery Procedure SRP
• Responsible on getting production readiness in the lower environment before moving the changes to the Production Environment
• Responsible in performing the code deployment
• Proficient in creating Change Management CR and Maintenance Request MR for any change to be in account
• Conducted training to the users and to the team members
• Conducted root cause analysis and correlation of other system and/or application of high complexity
• Participated on Incident Management, Change Management and Problem Management meetings

Environment: Win 7, WindowsXP, SQL Server, Oracle, Teradata, Java, C , Python, Unix

Confidential

Application Packaging and Deployment Engineer

• Responsible for creating Windows Installer setup packages .MSI using AdminStudio 11.5 for conversion to Win7 project
• Re-packaging, testing, implementation and support of software to a different Line of Business LOB
• Responsible in writing VB Scripts and custom actions to meet Packaging requirements
• Created MSI packages using Transforms MST , Merge Modules MSM , and Patches MSP according to the package requirement.
• Worked with end users and Application Oweners AO and Application Contacts AC to pre-test applications and to make further changes when needed.
• Worked on silent installation of certain packages to automate them for deployment
• Produced detailed documentation relating to application, installation and configuration, roles responsibilities, and work processes.
• Performed research, testing, and automated distribution of shrink-wrap and in-house developed applications.
• Performed quality control for packages created by packagers to see if they meet all requirements and standards.
• Worked as an application deployment consultant using SCCM 2012 as a deploying platform
• Responsible in creating different User Collections and deploying the packages created to the user collections and testing them thoroughly.
• Worked with Active Directory AD to link the User Collections to the certain and respective AD

Environment: Win 7, WindowsXP,InstallShield AdminStudio 11.5, SCCM 2012, VBScript, VMWare, Wise Package Studio 7.0

Confidential

Software Packager/Desktop Support

• Worked on InstallShield AdminStudio 10.0 to repackage, build the application packages.
• Created MSI packages using Transforms MST , Merge Modules MSM , and Patches MSP according to the package requirement.
• Assisted in the upgrade from Windows XP to Windows 7 by repacking applications in MSI format using InstallShield Package Studio.
• Converted legacy InstallShield applications into MSI format to be compatible with both Windows 2000 and Windows XP.
• Re-packaging, testing, implementation and support of software to a different divisions.
• Performed research, testing, and automated distribution of shrink-wrap and in-house developed applications.
• Produced detailed documentation relating to application, installation and configuration, roles responsibilities, and work processes.
• Working with Ghost for Windows XP Professional/Windows NT 4.0 to test the packages and other related tasks for package building.
• Used VB Scripts C and WMI for Custom actions.
• Working with Norton Ghost, VMWare Workstation 5.0 for packaging and testing.
• Used ORCA to create, apply transforms and to assist in the final Windows Installer setup package.
• Performed quality control for packages created by Packagers to see if they meet all requirements and standards.
• Worked with end users to pre-test applications and to make further changes when needed.
• Performed Conflict Resolution for packages created by packagers to see if they have conflicts with other applications and operating system.

Environment: Windows XP/2000, InstallShield AdminStudio 10.0, SMS, VBScript, VMWare

Confidential

Software Packager/Desktop Support

• Responsible for creating Windows Installer setup packages .MSI using Wise Package Studio 8.0 for Windows XP, Terminal Server 2003 rollout.
• Created SMS Scripts .IPF and converted to EXE's to install for Windows NT.
• Created MSI packages using Transforms MST , Merge Modules MSM , and Patches MSP according to the package requirement.
• Working with Norton Ghost, VMWare Workstation 4.2 for packaging and testing used VB Scripts, WMI for custom actions.
• Used ORCA to create, apply transforms and to assist in the final Windows Installer setup package.
• Worked with end users to pre-test applications and to make further changes if required via NetMeeting.
• Performed quality control for packages created by packagers to see if they meet all requirements and standards.
• Performed Conflict Resolution for packages created by packagers to see if they have conflicts with other applications and operating system.
• Worked on troubleshooting complex applications using FileMon, RegMon and Event Viewer.
• Responsible for managing, implementing and monitoring the corporate enterprise network security infrastructure
• Establish remote connectivity to mission critical office systems using VPN, internet connectivity, wireless connectivity or simple dial up connectivity providing mobile access to data and applications.

Environment: Windows XP, Windows NT, InstallShield AdminStudio 6.0, SMS 2003, Active Directory, ORCA, Norton Ghost, VMWare 4.2,C , Java