CAREER OBJECTIVES:

• Seeking a position as a Systems Engineer/ Network Engineering.

TECHNICAL SKILLS

PLATFORMS SWITCHES: Catalyst 2950, 2960, 3550, 3560, 3750, 4500 & 6500

PLATFORMS ROUTERS: Cisco 2600, 3600, 2800, 3800, 2900 & 3900L2 802.1D (PVST), 802.1W (RAPID - PVST), VLANS, VTP, DTP, CDP, 802.1Q, ISL, ETHERCHANNEL (PAGP AND LACP) PORTFAST, BPDU GUARD, ROOTGUARD & PORT-SECURITY

WAN: PPP, HDLC, GRE AND FRAME-RELAY L3 INTERVLAN ROUTING, STATIC AND DYNAMIC ROUTING (RIPv1, RIPv2, EIGRP & OSPF) L4 SSH, AAA AUTHENTICATION (RADIUS &TACACS+), ACCESS-LIST (STANDARD, EXTENDED, NAMED & NUMBERED) NETWORK ADDRESS TRANSLATION (STATIC, DYNAMIC AND PORT) AND CISCO ROUTER DHCP SERVER

Programming Language: Java, Visual Basic, C, COBOL, UNIX Shell scripting.

Hardware Tandem: VLX, CLX,IBM 3090, AS/400, UNIX SUN E4000, DEC 7000, SYSTEM 88,STRATUS, DATAGENERAL

Software Tandem tool and utilities: Linux, UNIX tools and utilities, SNAX/HLS/EXPAND, TACL, PUP, FUP, T-EDIT, PATHCOM, PATHWAY, CICS, TSO, JCL, VSAM. HP-UX 10.20, 11 & 11i, Solaris 8/9, UNIX, Apache, awk, sed, LDAP, NIS, C programming, C++, Shell Scripting, ssh, RCP.

PROFESSIONAL EXPERIENCE

Confidential

System Engineer

Responsibilities:

• Maintain Unix and Linux servers for the customers.
• Security clearance for government obtained. CAC
• Updated the ticket reporting systems with all steps applied for problem solving.
• Attend change control meetings for weekly changes.
• Performed patch management across all servers.
• System monitoring for the Department of defense servers.
• System monitoring for commercial clients.
• Remedy ticketing was used for troubleshooting client issues.
• Daily analysis and troubleshooting techniques to resolve networking issues for system support.
• Monitored system performance and health checks of Unix and Linux servers.
• Intrusion detection IDS/IPS/WAF
• Data monitoring tools Snort/wireshark
• Load sharing and server farms/clustering using vmware, sql database.
• Unix/Linux shell scripting. BASH
• SQL database support. SAAS cloud computing.
• Cisco Routers and switches daily troubleshooting using EIGRP, OSPF, BGP, VTP, MPLS, and backbone area support.

Confidential

Support System Engineer

Responsibilities:

• Troubleshooting client platforms for over the air cellular network.
• Identifies and resolves incidents within agreed Service Level Agreements (SLAs).
• Resolve incidents without referral to 2nd level and development support team.
• Creation and update development cases using JIRA cases and SAP cases.
• Monitor the server performance by maintaining health checks.
• Perform configuration changes to keep all platforms up to date.
• Document method of procedures for all system upgrades.
• Responsible for change control activity for the clients.
• Weekly reports were provided to the clients for trouble ticketing.
• Maintain the queue for any client related issues on their platform.
• Strong knowledge of operating system, networking connectivity, SoapUI, and web services.
• Customer service support role with direct end user and upper management weekly.
• Use written and verbal communication skills to keep the clients informed.
• Resolve complex technical issues on each client network.
• Ensure customer satisfaction by using individual discretion and attention to resolve issues.
• Maintain weekly calls for America clients to provide customer updates on all open cases.
• Maintain site configurations for the clients.
• Performed maintenance windows for client updates.
• Ensure end to end connectivity for all smsc network connections.
• Maintain Unix and Linux servers for the customers.
• Updated the ticket reporting systems with all steps that were used for problem solving.
• Crystal reports were used to measure SLA.
• Remedy and clarify ticketing was used for troubleshooting client issues.

Confidential

Network System Support

Responsibilities:

• Secured Access Network Element interface for switch access.
• Monitor bandwith across the network.
• Update the database with IP information and port assignments.
• Perform all configuration changes to keep compatibility with several interfaces.
• Troubleshooting, upgrading, administering multiple vendor systems, and maintaining system applications.
• Manage all Lucent omp passwords for 112 sites.
• Add vendor’s access to the SANE database.
• Support switch upgrade and application vendor upgrades.
• Ensuring quality network service and providing support to a varied user community.
• Updating daily logs with event specific information, and composing clear and concise reports for system documentation.
• Researched problem and supports other data groups, other internal groups and vendors.
• Respond to, researches and resolves trouble reports and system alarms to determine problem severity and diagnosis, determine and execute appropriate response actions.
• On-call rotation duties and shift work every 4 weeks.

Confidential

Network System Support

Responsibilities:

• Provide 24x7 2nd level support as scheduled for the BillDats application.
• Attend daily morning meeting report technical answers to all problems.
• Informix database experience.
• Abide by all change management policies and procedures.
• Keep management informed as to project activities and events.
• Coordinate all activities impacting the BillDats application.
• Interact with 37 switches Autoplex and Motorola sites on daily basis.
• Trained junior team members to eventually supplement 2nd level support.
• Interact with the (Lucent) to facilitate corrections of the product.
• Provide development support within Unix environment.
• Provide assistance to architect and design group for all new projects.
• Provide problem and change management support of all activities within BILLDATS III.
• Provide project scheduling for development activities.
• Provide 1st and 2nd tier production support of Data Mediation Application CEOS, Fusionworks UNIX Server and Network Support.