PROFILE

• Ability to work under considerable pressure managing multiple tasks and priorities Motivated self-starter personality with the ability to work independently. Produce high-quality results with attention to details. Strong interpersonal, leadership, and team communications skills
• Highly developed public relations and communication skills ability to relate well with individuals of any background or ethnicity good oral and written communications abilities
• Consistently noted by managers, staff, and the public for superior detail oriented job skills, ability to identify, analyze, and solve problems with effective solutions
• Sincere and honest with a high level of personal and professional integrity committed to organizational success

EXPERIENCE

Confidential

Backup Administrator

• Symantec NetBackup7.5,7.1,7.0,6.X backup solution administrator
• Create and Maintain Software Life cycle policies for data replication / deplication SLP's
• Configure and Manage Data Domain systems via Enterprise Manager or command line
• Data Domain management of : MTrees, Snaphots, CIFS shares, NFS exports.
• Install Netbackup agents on various types of operating systems Linux, HP-UX, Solaris,Unix, Windows 2003/2008/2012 . Install DD Boost Plugin API on media servers.
• Perform Bare Metal Restore backups and dissimilar recoveries for P2P and P2V servers.
• Setup and manage backups for VMware Virtual machines using Symantec Enterprise client.
• Block level backups for full VMDK or file level restores on LAN or SAN
• Setup and Manage VM policies manually or via queries. Impose policy limits where needed.
• Configure backups on designated network segments to avoid user and application latency issues.
• Trouble-shoot windows clients on the volume shadow Copy level VSS for effective BMR or Overlay recovery
• Trouble-shoot VM backups from Netbackup or Vcenter / ESX.
• Working Knowledge of Vcenter 5.5, deployments, snapshots, management
• Perform Disaster Recovery requirements for cold or warm sites while meeting SLA RTO
• Plan Backup software upgrades patch management and evaluate latest technologies in Backup requirements.
• Setup and manage RMAN, SAP, SQL, VMware, NDMP, MS-Exchange-Server policies
• Assist SAs, BAs DBAs on various backup needs strategies.
• Adhere to regulatory compliances for data retention.
• Ability to work in a Team environment and ensure Client processes procedures are implemented globe.

Confidential

Contractor: Backup Administrator

• Symantec NetBackup7.1, 7.0, 6.X backup solution administrator
• .Installation, Management, and administration of Backup Servers Master Media Servers .
• Manage monitor backup jobs for various servers on the network and ensure high backup success rates.
• Manage HP, Quantum, ADIC and Overlandstorage tape library administration.
• Install backup agents on various types of operating systems Linux, HP-UX, Solaris,Unix, Windows 2003/2008
• Define implement backup polices and job schedules to meet business requirements.
• Ensure tape requirements are managed regularly efficiently.
• Evaluate overall Backup System Performances report metrics to management.

Confidential

Backup Administrator

• Symantec NetBackup6.X and IBM Tivoli Storage Manager backup solution administrator
• .Installation, Management, and administration of Backup Servers Master Media Servers .
• Manage monitor backup jobs for various servers on the network and ensure high backup success rates.
• Manage HP tape library Installation and administration.
• Install backup agents on various types of operating systems AiX, Windows 2003/2008
• Define implement backup polices and job schedules to meet business requirements.
• Ensure tape requirements are managed regularly efficiently.
• Evaluate overall Backup System Performances report metrics to management.
• Assist in system disaster recovery requirements.
• Plan Backup software upgrades patch management and evaluate latest technologies in Backup requirements.
• Assist SAs, BAs DBAs on various backup needs strategies.
• Ensure SLAs defined for the business are met.
• Ability to work in a Team environment and ensure Client processes procedures are implemented globe.

Confidential

Network monitoring using BMC Patrol

• Software imaging and configuration on HP PC's provide technical guidance and direction to users and troubleshoots problems
• Understands and anticipates clients' current and future needs,
• Performs miscellaneous technical and administrative tasks in support of the LAN or PC environment.
• Specializing in call center support for the following applications and technologies. LAN, Exchange Server, and Domain Administration.
• Provide new user set-up, maintenance, Locks, Unlocks, Resets and Deletes in Windows Server 2000/2003, Outlook, Active Directory and numerous in house applications.
• Call tracking and report generation using HEAT ticketing system.

Confidential

• Technology Site Coordinator TSC / Help Desk 01/04 03/07
• Coordinate the implementation of new technology within the department to gain efficiencies
• Communicate with both external and internal clients to build long term relationships
• Handle the setup, administration, and resolution of day-to-day problems with computer hardware, software and services for 60 end-users on site
• Send communications regarding technology upgrades, rollouts, scheduled maintenance, technical policies and procedures
• Create a site-specific date or time for an application upgrade, for laptop users at remote locations
• Coordinate training and offer first line support with IT rollouts and upgrades
• Systems include but not limited to: Dell desktops, windows 2k, XP, 98, NT, Same-time
• NE Deposit Service Disaster Recovery Team member responsible for helping department staff become familiar with the DR site procedures.
• Create problem logs after testing and work with technology partners to address and resolve all issues.
• Liaison with utility companies to set-up communications redirect to DR site i.e. Fax and phone lines

Confidential

• Customer Service Professional II, Team Leader Performed data entry on CAS, WDC, System One, STARS, VM STARS, IVAULT
• Opened and maintain Tenant Lease Security Accounts
• Maintained service level agreements with customer
• Responsible for the research and resolution of customers DDA/Treasury accounts inquires
• Prepared IDC, GL, and Chargeback tickets for General Ledger proof
• Extensive customer contact with established customer relationship
• Verify legal documentation for account opening process
• Certify W8's and W9 forms
• Responsible for the supervision and training of staff in the Operations department
• Investigate discrepancies and process necessary correction entries for resolution
• Provide tracking reports for department heads daily, monthly and quarterly
• Reconcile two department official check accounts monthly.
• Supervise the reissuing of official checks by approving daily internal transfers and ensuring that all necessary logs are kept current and accurate during the stop payment process.
• Approve daily IDC ticket and General Ledger entries.