OBJECTIVE

• To secure a challenging position that will utilize my experience
• and training within the area of Management Information
• Systems/Computer Technology

PROFESSIONAL

EXPERIENCE

Confidential

• Work on preparing EVID computers windows 7, windows xp ,
• Preparing BOD ballet on demand printers, and worked at
• Election sites for early voting, and Election Day on primary
• and main election, took leadership role at Election day site that
• I was stationed at and trained newer tech onsite. I aligned with
• timing marks for easy reading in DS200 ballot reader and
• counter . On Election Day traveled from site to site in a region
• to keep all EVID computers communicating with main SOE
• State office of elections servers with MIFI's.
• Part of a team that prepare over 1400 EVIDS and BODS for deployment.
• Lead support for Early Voting Site
• Manage Deployment Specialist for Early Voting site.
• Read schematic design and follow site diagram.
• Prepare, Service and Operate BOD
• Prepare Static IP address and Install Cat5 cabling for BODs
• Create Citrix and VPN session for Tablets
• Responsible for Tablets and Telephones on site
• Responsible for support 15 election day precincts.
• Secure flash drives after closing for a million plus Broward County Voters.
• Take active part in CLEAR BOLLOT pilot system.

Confidential

Started working on National Geographic's project as a seasonal employee. was held over and moved to another account DME automotive because of work ethics.

Confidential

Worked as an apple call center advisor for the IOS 7.X role out. Worked with all apple products. Also was sent to supervisor training in less than 30 days. Trained new employee on customer relationship. Worked on the migration to office 365.

Confidential

Duties included:

• Hired as a Sr. Tech Supervisor a group of 15 techs
• Handling calls with a call center - first line defense.
• Software includes - Remedy, Webcenter, GroupWise, Novell Messenger Internet Explorer all versions, Office Professional 2010, Word, Excel, Powerpoint, Access. eSSo enterprise single sign on, Quadramed, Airs Pacs radiology imaging software , Peoplesoft client side , Bedtracking pre-admitting , Mcafee AV, McAfee Endpoint Encryption with Windows 7 Client and middle management , MS Outlook, Windows 7 enterprise , Windows XP professional , Active Directory Password management, Novell Password management, Net Learning computer-based HIPAA training, EDM - Enterprise Document Management AKA - Document Imaging Siemens Medical, Mainframe, Eclipsys or Intellus or Sunrise Record Management, 3M, CICSP mainframe ,Webterm, Internet Proxies, Atlas Payroll, Electronic Death Registration System
• EDRS Online registry , EDAR, Eprimis, Endoworks, GHX Procurement suite, Canopy all scripts , Epic
• First line defense responsibilities included - Password resets Active directory and Novell, Solving all software problems before routing to second level. Solving all hardware and software related issues with users on the phone.
• Day to day management of all calls listed and provided suggestions to improve the call center.

Confidential

• Management of three technicians in servicing a 2000 user environment
• Compilation of reports using Crystal Reports software on status of all computers that login to the network
• Instruction of technicians regarding valuable problem solving techniques thus increasing their troubleshooting skills
• Working with users in I.S. customer relations, configuration of servers to analyze computer usage on the network
• Building of servers comprising of NT4/2000 servers, with all server service pack and M.S. SQL servers 6.5/7.0
• Resolution of potential bugs with manufacturers in hardware and software Lexmark, Gateway, HP Compaq
• Demonstration of initiative by upgrading all pcs remotely with Y2K patches and upgrades using McAfee enterprise and batch files in performing upgrades
• Configuration of roll out procedures for Windows 2000, XP, 98, and 95 machines using all corporate applications handling of highest level calls in the organization
• Teaching technicians different methods of solving calls
• Maintained rights for users on both Nt4 2000 servers and local NT 4, 2000, XP base machine, Vista, and Windows 7
• Setup and utilized various helpdesk software applications to manage Techs.

Confidential

• Worked with network supervisors to make network run efficiently. Worked with senior and junior level technician s to solve problems with systems that escalated above technicians
• Created and setup loads using ghost for special inhouse applications. These loaded machines were distributed to companies such as Radio Shack, Macy's, and smaller sites that sold cellular telephones.
• Tested all systems desktops, laptops, printers worked on by juniors and seniors before they were released for repair or cost cutting procedures. Called vendors for inhouse repairs on warranty systems. Exchanged peripheral devices with manufacturers under warranty.

Confidential

• HW/SW support for all Deloitte Touche in-house APPS
• Created and supported application roll-out standards for Windows 95, CC: mobile, Folio Views, Lotus Notes, M.S. Office versions 4.3, 4.2, and 4.0 , Windows for Workgroups 3.11, Windows 3.1 and other audit applications.
• Created and supported standard configurations for old and new laptops.
• Analyzed problems as last line of defense for technicians. Trained new technicians in troubleshooting techniques.
• Analyzed and diagnosed network software, network cabling, routing and problems for network technicians.
• Created and configured Novell Server Version 3.11 for auditors at on-site firms.
• Performed upgrades on Novell Servers, Compaq deskpro series computers, laptops Toshiba, Compaq, Zenith, IBMs .
• Diagnosis of continuous hardware problems for senior level technicians.
• Help Desk responsibilities included: answering phone questions for software applications: M.S. Word all versions , M.S. Excel all versions , Power Point 4.0, Lotus 123, Dbase, WordPerfect, Lotus Notes, And CC: mail.
• Helped users over the phone with login problems on Novell Networks, Windows 95 network services.
• Created quick line quotes to aid help desk technicians solve problems over the phone.
• Translated documents for users from Macintosh to IBM formats.
• Initiated Winbeep program to send alpha-numeric beeps to technicians.

Confidential

• Duties included managing twelve field service hardware technicians.
• Responsibilities included time sheets, inventory control, ordering parts and repairing parts from outside vendors.
• Worked with inhouse technical staff solving hardware problems on Hewlett Packard printers, NEC printers, computer systems, tape backups for file servers.
• Responsible for asset management and rebuilding all systems after World Trade Center bombing.

Confidential

Responsibilities included on-site repair of printers and IBM/IBM compatible equipment. Diagnose hardware and software problems for end users.

QUALIFICATIONS

• Server: LDAP, SMTP, TCP-IP, WINS and DNS Routing and remote access, Active Directory 2000, 03,08 server , Logon scripting, Rights management, Printing management, SQL server 6.5, 7.0 configurations and management. Wireless communication and secure protocols, Server Backup and recovery, Installation and building of servers from scratch. Smart hub management.
• Software: WordPerfect, Voip Apps, Asset Management Apps Microsoft Office all versions , Windows all versions , Call tracking software's, GroupWise, Lotus 123, Harvard Graphics, Lantastic, OS/2, Netware 3.1,4.01,4.11,5.0,
• P.C.Tools: CC:Mail, Lotus Notes, Tcp/lp, Norton Utilities, Axys Next operating system , M.S. Dos 1.0-6.22, Chameleon tcpip stack, Paradox 4.5, 5.0 with both odapi and idapi , Telnet and many inhouse created programs using tcp ip. Unix Bases OS, Mac OS's, Exchange, Outlook, Sync software for smart devices, Asset management system Wasp Maxino IBM, and in-house created access ,
• Hardware: Video retrieval from DVR, AS400, IBM 360-370, 3270 Comm Controller, IBM/PC, IBM PS/2and compatibles Gateway, Dell, Sony, Toshiba Laptops, Desktops, HP, Brother, Xerox, etc. laser printers, Network Boards, Sync cards U.S. Robotics, Multitech, and Hayes Modems, Mother Boards Memory and peripheral upgrades. Configured Cisco 760 isdn boxes , configured Gandolf Lanline 5242 isdn . Wireless device configuration. Smart device, smart phones and tablets, Video conferencing systems polycom VSX 7000