Systems Administrator Resume Profile

Technical Skills:

Servers/Databases: Server 2003/2008/2008R2/2012/2012R2, Apache, MySQL, SQL Server 2008/2012, SCCM 2007/2012
Operating Systems: Win 98/2000/XP/7/8/8.1, Ubuntu, Linux Mint, Backtrack, Samba, OS X, Android, iOS
Networking: Sonicwall/Cisco/Fortinet Firewalls, Cisco and Netgear Router/Switches, Netgear/Qnap/Synology NAS
Antivirus: Symantec Endpoint, F-Secure Client, Kaspersky Endpoint, Forefront Endpoint
Imaging: Acronis, Norton Ghost, Macrium, Fog

Experience:

Confidential

Systems Project Manager

Manage and support multiple client companies 10 currently
Asses, Propose, Implement, and Maintain IT solutions for clients Networks, Servers, Workstations, Hardware, Software, etc.
Manage/Train Technician and Helpdesk Staff
Created Site Docs, Inventory Docs, and How To's for clients
Worked with other companies for solutions and partnerships

Confidential

Data Center Senior Associate

Confidential

Systems Administrator

Administered Server 2003/2008/2008R2/2012
Built servers from the ground up. As well as researching the best possible price to cut costs.
Implemented and Administered Hyper-V production servers. Implemented and Administered VMWare Workstation for development testing
Ubuntu, Linux Mint, BackTrack testing in Virtual Labs
Implemented a new Backup: ReadyNAS, Shadow Server, and Offsite Backup
Administered Active Directory with extensive group policy
Administered SCCM 2007/2012
Administered Hosted 2007/2010/2013 Exchange
Administered Windows XP-Windows 8.1 workstations
Administered Microsoft Outlook 2007-2013
Administered QuickBooks Enterprise 2010 through 2014
Implemented a new firewall solution to improve security and to offer WAN Failover
Implemented and Administered MDM solutions for Blackberry/Android/iOS devices
Implemented a LAN based chat server to improve functionality and security.
Administered Avast and Forefront AVs
Asset management and distribution phone, PDAs, laptops, etc.
Files and archives of all IT related documents
Created documentation of all policies and procedures related to IT and disaster recovery

Confidential

Hardware Support Technician

Received incoming calls in a Call Center. On average 34 to 45 a day.
Support and troubleshoot hardware and software for pharmacies.
Track incoming calls and emails with Lotus Notes
Problems related to software errors, printer problems, back up issues, LAN connectivity
Train customers with software questions and hardware related questions.

Confidential

Technical Support Analyst Customer Incident Manager

Received Incoming calls in a Call Center. On average 100 to 200 a day.
Track incoming calls and emails with Remedy
Supported various desktop software mainframe and mainframe apps
Supported network printers and local printers via mainframe through remote pc
Monitored network connections, mainframe regions/transactions though out the company
Troubleshoot for Windows OS, Hubs, and switches
Support for at-home users connected through Citrix, secure ID, secure phone lines

Confidential

Help Desk Support Technician

Received Incoming calls in a Call Center. On average 50 to 75 a day.
Track incoming calls and emails with Intuit's TrackIT
Dealt with common issues with LANs, WANs and in-house software
Troubleshoot Windows 95-XP workstations
Troubleshoot problems remotely via Symantec pcAnywhere
Troubleshoot local/network printers and Okidata printers
Troubleshoot Routers/Hubs/Switches Sonic Wall devices, External Modems and Zip drives.