Operating System Resume Profile

T E C H N I C A L S K I L L S

OS Knowledge

Windows 2000, 2003, 2008 , Unix, Redhat, CentOS, VMS, MVS using JES 2/3.

Application Knowledge

BMC ProactiveNet BPPM , BMC PATROL BPM , BMC Event/Impact Manager BEM , BMC TM ART, HP Sitescope, BAC HP Business Availability Center , HP Operations Manager, VUGen, Oracle 10g/11g, SQL Plus, Visual FoxPro 6.0/9.0, Veritas Netbackup, Autosys, Secureworks, VMware Infrastructure Client, Microsoft Office, Tivoli, Seagate Backup Exec 6.X and 7.X.

Overall Skills

Communication, Operating System Knowledge, PC Hardware Knowledge, System/Application Monitoring, Database Management, Documentation, Problem Solving, and Teamwork.

W O R K H I S T O R Y

Confidential

Provide high-level support and direction to BPPM and PATROL environments.
Consistently work with integrations with BPPM including Remedy, TMART, EUEM, SCOM, Sitescope and others.
Apply patches, fixes, upgrades, and customizations to current environment
As lead BPPM resource, provide direction and assistance to other team members
Maintain day-to-day operations of monitoring environment

Confidential

Provide high-level support and direction to BPPM and PATROL environments.
Apply patches, fixes, upgrades, and customizations to current environment
As lead, provide direction and assistance to other team members
Maintain day-to-day operations of monitoring environment

Confidential

Provide first and second tier support for BMC, HP, and CA products.
Serve as Remote Administrator for customer's BMC ProactiveNet BPPM , PATROL BPM , and BMC Impact/Event Manager BEM environment.
Work with customers and vendors to troubleshoot high level application issues including installation, operation, and customization issues.
Perform VM Linux and Windows installs, along with Oracle and SQL installs to maintain lab environment.
Install and utilize multiple applications in lab environment including BMC Proactivenet, BMC PATROL, BMC Impact/Event Manager, BAC, HP Operations Manager, etc.

Confidential

Provide first and second tier support for internal applications.
Analyze and manipulate databases using SQL statements in FoxPro.
Prioritize multiple tasks in fast-paced, production and staging environments.
Identify, diagnose and suggest resolutions to issues related to in-house and web-based applications.
Acknowledge and respond to system alerts and system disruptions.
Work closely with development, implementation and business teams daily.
Maintain Standard Operating Procedures.
24-hour stand-by during on call week.
Identify system and process flaws. Work with Business Analysts and Developers on systems improvements.

Confidential

Confirmed server and network stability using HP Sitescope, SIM, HP Openview, and HP-BAC.
Created server and network monitors using HP SIM, HP Sitescope, and HP Openview.
Performed system backups and restores for Sun UNIX, HP UNIX, Windows 2000, and Windows 2003 servers using Veritas Netbackup.
Utilized RDP, VmWare, ILO, and CYBEX to connect to servers and resolve server-related issues
Maintained IP database and server database.
Documented Change and Problem Management tickets using HEAT software
Created and updated documentation regularly.
Assisted with Jrun and IIS issues, along with other service-related issues in Windows 2000 and 2003
Monitored Maritz's Internet/Intranet websites using Sitescope and BAC.
Established website monitors for HP BAC using VUGen scripting.
Served as the after-hours Help Desk, escalating issues and assisting customers with computer-related issues.
Monitored batch jobs for MVS and UNIX.

Confidential

Performed system backups and restores of all UNIX/Windows using Backup exec.
Monitored systems and assisted system administrators and DBAs with any issues that occurred.
Resolved the issue at hand, while minimizing the impact on Monsanto's clients.
Monitored the system and network environment, escalated issues as needed.
Monitored Hraccess/Autosys jobs and all UNIX/Windows systems.
Monitored and maintained UNIX Batch jobs for Boeing, Anexsys, and as of 8/1/01 Thomson Multimedia.
Worked at both sites in order to provide maximum assistance to the clients.

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