SUMMARY OF QUALIFICATIONS

• Over 14 years of network administration, windows administration, systems administration and configuration, including Dell, IBM, and Compaq desktop and laptop support, hardware and software support, network server support, remote VPN support, security and software updates, anti-virus protection, Microsoft Office and Microsoft OS support, data backup management, remote access, email administration, internet access and network performance, management of disk resources, printers, print servers, backups, and troubleshooting to meet business needs. Extensive knowledge of managing and maintaining the LAN/WAN infrastructures.
• Over 6 years of Active Directory experience. Lead team in the migration from Windows 2000 to Windows XP platform. Reviewed and analyzed all preparatory measures to determine any potential problems in the migration sequence. This included monitoring the complete migration process for quality assurance, improvements, and needs assessment.
• Over 20 years of customer service experience with excellent verbal and written communication, documentation, multi-tasking, interpersonal, intuitive, technical, analytical, organizational, problem solving and leadership skills. An experienced team player who is able to recognize client needs and meet them while bringing enthusiasm and energy into group efforts.
• Over 10 years of management experience leading major complex projects. Organized and developed all aspects of assigned projects. Investigated ways to improve existing processes and procedures.

TECHNICAL SKILLS

• Operating Systems: Windows Server 2008, 2003, Windows Server 2000, MS Windows 2000 Supported Installed Professional, MS Windows 3.1/95/98/ME/XP, MS Windows NT 4.0 Server and
• Workstation, MS-DOS, Knowledge of Linux Red Hat, Novell, MS BackOffice
• Small Business Server, 2003 Server/RIS Server, Vista
• Familiar with Sun Solaris and Linux and AIX
• Software: Veritas Backup Exec 8.0, 9.0, 10.0, and 11.0 , Cisco VPN, IPass, CRM,
• Supported Installed SharePoint Office Server 2007 MOSS , Great Plains, iMIS, MS Outlook,
• MS Exchange 5.5/2000/2003/2007, MS Office XP, All MS Office products
• including Word, Excel, PowerPoint and InfoPath 2007, Lotus Notes, Magic,
• SMS, SQL 7.0, SQL 2000 2005, Proxy Server 2.0, Norton Ghost, Norton
• AntiVirus, Pylon, Palm Software, Lawson, Manbase
• Familiar with: Siebel, Citrix, PBX, VMware, FTP
• Hardware: Laptops, Desktops, Servers, Cisco Routers and Switches, Memory,
• Supported Installed Printers, Scanners, CDROM, Modems, Adapter cards, Network cards,
• Hard Drives, Tape Drives, Cisco PIX, Cisco routers and switches, Cisco IPhone
• Familiar with: NAS, SAN, and AS400
• Security Tools: McAfee EPO, HIPS, DLP , WSUS, Websense, GFI Langard
• Wireless Devices: Wireless routers, Bluetooth Devices, Treo Phones, BlackBerry Phones,
• Supported, Configured PDA'S, Palm Products
• Installed
• Automatic Installer Tools: SMS
• Networks: LAN/WAN infrastructures, TCP/IP, DHCP, DNS
• Familiar with: HTTP, FTP, ICMP, FTP and VOIP
• Web Server: Microsoft IIS
• Directory Services: Active Directory

EMPLOYMENT PROFILE

Confidential

System Administrator

• Designed, engineered, implemented and supported unique and innovative Microsoft client/server technology solutions. Designed server management solutions and troubleshot client/server issues. Responsibilities also included the following:
• Managed and maintained production system administration including log monitoring, health checks, maintenance and troubleshooting. First line of defense in troubleshooting server issues.
• Provided on-site consulting services to the enterprise
• Handled escalated help desk tickets and participated in on-call rotation
• Managed inventory, licensing and upgraded processes and procedures in respect to new software and operating systems
• Installed, supported, and configured software applications running on Windows Server 2003/2008
• Provided 2nd and 3rd tier support in troubleshooting server issues and participated in on-call rotation
• Administration of virtual environment including VMware and Hyper-V
• Administration of Active Directory and Domain sites and services
• Rack and build servers and ran cables
• Provided support for pc/server including installation, upgrades and break-fixes
• Managed corporate and production anti-virus, software updates, Microsoft WSUS, and necessary environments to test, troubleshoot and deploy the listed technologies
• Installed, supported, and configured software applications that run on Windows
• Administration of server backup and recovery
• Unboxed, racked and installed new servers
• Worked with developers and clients to develop solutions using Windows Server technology
• Evaluated new technology

Confidential

Network Security Analyst

• Maintain systems to protect data from unauthorized users. Delivered integrated information security services for enterprise systems across all business segments.
• Responsibilities included, but not limited to the following:
• Worked on the design, enforcement, monitoring, implementation and maintenance of the corporate security policy
• Secured enterprise information by determining security requirements planning, implementing, assessing, and testing security systems preparing security standards, policies, and procedures
• Enhanced security team accomplishments and competence by planning delivery of solutions answering technical and procedural questions for less experienced team members teaching improved processes mentoring team members
• Determined security requirements by evaluating business strategies and requirements researching information security standards conducting system security and vulnerability analyses and risk assessments
• Citrix administration
• VMware administration

Confidential

Independent Contractor

• Managed and supervised the Help Desk Team in the successful elimination of a major virus outbreak. After the completion of the contract, I was asked to stay on to assist team in the resolution of other hardware and software system support issues. Responsibilities included the following:
• Led a team of 6 in installing and administering anti-virus software on 1800 machines
• Supported 1800 total users in 13 different locations
• Inventoried all machines utilizing standard corporate procedures for tracking purposes
• Created an Access Database to collect inventory data and keep track of all changes
• Handled technical troubleshooting which required repairing desktops and laptops

Confidential

Sr. Systems Administrator

• Planned and designed server management solutions, troubleshot client/server and website issues, created documents and server run books for the Server and Network teams. Responsibilities also included the following:
• Wrote and provided policy and procedures for PCI compliance
• Built and Managed the Share Point Server MOSS 2007
• Managed and provided support for the Google and Fast Track web servers
• Built, managed, and supported SQL servers in the enterprise
• Managed, created and implemented GPO's
• Rack and build servers and ran cables
• Managed and maintained production system administration including log monitoring, health checks, maintenance and troubleshooting
• Handled escalated help desk tickets using AdventNet ServiceDesk Plus
• Managed inventory, licensing, and upgraded processes and procedures in respect to new software and operating systems
• Managed corporate and production anti-virus, software updates, Microsoft WSUS, and necessary environments to test, troubleshoot and deploy the listed technologies
• Installed, supported, and configured software applications running on Windows Server 2003/2008
• Configured FTP site for customers to download related materials
• Exchange Administration 2003, 2007 and Active Directory Administration
• Administration of server backup and recovery using Back Up Exec
• Provided 2nd and 3rd tier support in troubleshooting server issues and participated in on-call rotation
• Worked with developers and clients to develop strategic solutions using Windows Server technology
• Tested, evaluated and purchase new technology unboxed, racked and installed new servers
• VMware installation and configuration
• VMware administration. P2V 70 Windows 2003 servers on 15 ESX servers.
• EMC Storage Administration

Confidential

Systems Administrator

• Designed, engineered, implemented and supported unique and innovative Microsoft client/server technology solutions. Designed server management solutions and troubleshot client/server issues. Responsibilities also included the following:
• Managed and maintained production system administration including log monitoring, health checks, maintenance and troubleshooting. First line of defense in troubleshooting server issues.
• Provided on-site consulting services to the enterprise
• Handled escalated help desk tickets and participated in on-call rotation
• Managed inventory, licensing and upgraded processes and procedures in respect to new software and operating systems
• Rack and build servers and ran cables
• Managed corporate and production anti-virus, software updates, Microsoft WSUS, and necessary environments to test, troubleshoot and deploy the listed technologies
• Installed, supported, and configured software applications that run on Windows
• Administration of server backup and recovery
• Unboxed, racked and installed new servers
• Worked with developers and clients to develop solutions using Windows Server technology
• Evaluated new technology

Confidential

Network Architect / IT Consultant

• Lead for the network projects and network strategies. Responsible for all phases of the project including the following:
• Provided high level technical support and customer support
• Created a new domain which included building a new Windows 2003 server
• Set up Active Directory and all of the FSOM roles Schema Master, Domain naming master, Infrastructure master, Relative ID Master, PCD Emulator
• Created and administrated group policies
• Installed Backup Exec Version 11d and Norton Anti Virus corporate edition on the server and client
• Migrated clients from the old to new domains
• Set up and configured the DHCP and DNS server migrated the DNS records from old to new server
• Built and set up the Exchange server with new email accounts
• Set up and configured the WINS server
• Administered FTP server
• Built the server racks and mounted the servers
• Migrated client's website to a hosting company
• Built the Blackberry server and Peach Tree accounting software server
• Installed the Peach Tree accounting software on the client machines
• Configured the Cisco Pix for VPN access
• Ordering new networking equipment Servers, routers, switches, UPS, T1 lines
• Worked with vendors to ensure that company needs were met
• Installed the new T1, VOIP service, and the new 220 outlets in the server room

Confidential

Network Engineer

• Lead for the network and infrastructure management of 50 clients which has the responsibility for research, evaluation, approval and implementation of clients systems. Worked with clients on a daily basis in managing, maintaining, and resolving issues with servers, network and email administration. Traveled to client sites and used remote desktop connections to resolve issues. Achieved consistent client satisfaction and maintained a high level of customer service by responding in a timely, professional, and positive manner, resulting in the extension of several client contracts. Responsibilities also included the following:
• Administration for Windows Server 2000 and 2003, Active Directory, DNS Server, and TCP/IP Protocols
• Desktop administration for Windows 98, 2000, XP, Vista
• Email administration using Exchange Server 2003 and Backup administration using Veritas
• Provided routine maintenance on Cisco PIX, Cisco routers and switches
• Utilized Cisco PIX for firewall setup and a wide range of security and networking services
• Installed and administered all Symantec Security Products
• Configured clients VPN connections for accessibility to data and network applications
• Installed and configured CRM Application, Great Plains, and iMIS
• Installed and maintained MS Exchange 2003 Server
• Installed, configured and maintained VOIP Devices SPA 9000, SPA 400, Cisco IPhone
• Installed and administered Microsoft Office SharePoint Server 2007 MOSS Extranet Sites
• Created a proposal for the migration of the SBS 2003 Server to the 2003 Enterprise Server
• Created and implemented domain group policies and local machine policies
• Managed all clients software licensing
• Trained team members on the network and infrastructure support and procedures in working with clients

Confidential

Area Rollout Manager ARM / IT Consultant

• Planned and facilitated the migration from Windows 2000 to Windows XP platform. Reviewed and analyzed all preparatory measures to determine any potential problems in the migration sequence. Monitored the complete migration process for quality assurance, improvements, and identified unmet needs. Lead group of installers in the migration process. Responsibilities also included the following:
• Developed and delivered an end user preparatory presentation s
• Properly created and maintained scheduled migrations
• Resolved and fixed all problematic issues during the migration process
• Attended technical meetings to communicate and receive information about technical problems, issues, and caveats related to migrations
• Assisted in testing or diagnosing problems as needed by technical services
• Handled day-to-day phone calls and emails from users
• Provided technical support and procedural guidance to team members
• Installed software packages and updated the desktop and servers
• Maintained a log of problems and recommended solutions
• Trained and advised team members with troubleshooting, problem solving, and monitoring operations using both interpersonal and technical skills
• Traveled to various sites to upgrade and migrate various platforms

Local IT Support Technician / IT Consultant

• Supported the following:
• Network Infrastructure for the local IT Tier II and Tier III
• Windows 2000 and Windows XP Infrastructure
• Supported and maintained the RIS Server
• Performed Novell administration