PROFESSIONAL SUMMARY

20 years of extensive interactions with customers in a service environment. Recognition of the customers' needs being satisfied in an efficient and optimal manner.

PROFESSIONAL SKILLS

• Backup/Recovery, Archive, Disaster Recovery planning and testing using many apps and native utilities NetBackup, OmniBack, SyncSort, Legato, rsync, dump, tar, cpio, etc. Install and configure Oracle databases on multiple platforms. HA concepts and hardware. Design and implementation of procedures to assist with the daily operations for system maintenance, hardware setup, configuration, backup/recovery, and Disaster Recovery. Capacity planning, monitoring and performance tuning for systems and peripherals using Nagios and plugins with MySQL integration. Implementation and maintenance of various security products and applications related to the UNIX operating systems including SecureID, Secure Shell ssh, SUDO, firewalls, chroot jails and Intrusion Detection Systems IDS . Management of multiple storage devices in multiple environments using NetApp filers, EMC disk arrays, and HP Enterprise Virtual Array EVA . Configuration and implementation of Apache using virtual IP settings and security certifications.
• The ability to provide exemplary customer service, day or night, local or remote.

EMPLOYMENT HISTORY

Confidential

• Working within Architecture and Engineering A E . Maintenance and support of systems residing in the Content Delivery Network as well as applications responsible for monitoring, alerting and trending. All applications used were either Open Source or home grown applications.
• 24x7 on call support
• Nagios and MySQL administration in Production and Development Environments.
• Support and maintenance of numerous virtual environments running multiple OS distributions.

Confidential

• Working as a temporary employee and as a member of the Corporate UNIX Administration team. Responsible for administration, support, maintenance, patching, etc. of Linux, AIX, Solaris HPUX systems.
• Global support, 24x7 on call rotation
• Create Kickstart scripts to automate and standardize systems installation.
• Active participant in project to enhance security utilizing Tripwire within the Linux/UN X infrastructure.
• Active participant in migrations of physical systems to VMWare infrastructure.

Confidential

• Administration of Linux and HP - UX systems serving in multiple roles corporate ERP, database/application tiers, capacity planning, engineering, user and customer support.
• SAN FC administration with EMC Clariion and HP EVA disk arrays.
• Began initiative to standardize customer support incidents and to produce a more efficient data flow.
• Designed, configured and deployed servers for use outside a firewall.
• Researched, developed and deployed several tools to automate processes for users using scripts written in Perl, CGI, HTML, Shell.
• Configure and implement 24x7 monitoring, trending and alerting systems using Nagios and multiple plugins. Developed custom checks for critical servers/services. Rotation in 24x7 on-call support activities.
• Extensive use of Quantum's StorNext File System and DXi replication appliances.
• Backups of the Linux/UN X environment using Veritas Netbackup. Ensure correct configuration of appliances and databases before performing backups. Verify by doing test restores.
• Provided tier level support to SysAdmins of various other groups.
• Configuration and maintenance of Nagios, Apache, MySQL, kickstart, multiple MTA's, NFS, CIFS, SSH, NTP, BIND, SNMP, etc.

Confidential

• Designed, developed and implemented an SOP involving backup/recovery, IgniteUX and Disaster Recovery planning for critical servers running HPUX. Developed the training curriculum that included all levels of IT.
• Developed several scripts to automate tasks and to reduce errors.
• High security environment requiring numerous checks and balances to fulfill auditing requirements.
• Install and administer trusted HPUX servers in a SAP environment.
• Participant in the planning and initial design of a NOC to provide 24x7 monitoring.

Confidential

• Installation, configuration, administration and support of HPUX, RedHat Linux, and Solaris systems in an internationally distributed environment.
• Systems include HPUX on PA-RISC and Itanium systems, RHEL4 running on HP ProLiant DL360 and DL380 servers, and Solaris 2.6 2.9 servers on SunFire servers.
• Allocation of SAN storage from EMC Clariion disk arrays.
• Use of v-pars for configuration of virtual systems.
• Extensive experience with LVM for Linux systems.
• Enterprise backup monitoring using Legato software.
• Implementation of ticket tracking system RT to assist with work flow management.

Confidential

• RedHat Linux 3.0AS on HP ProLiant and HP Blade servers.
• HPUX 11.00 through 11.23 on PA-RISC and Itanium platforms.
• SUN Solaris 2.6 through Solaris 9 on Sunfire 450 platforms.
• Configuration and maintenance of MC ServiceGuard 11.16 for Oracle 10g RAC environment.
• Systems performance monitoring using Hewlett Packard's Systems Insight Manager HPSIM application.
• Storage monitoring of HSG80 and EVA disk arrays using HPSIM and OpenView Storage Area Manger OVSAM .
• Management of backup/recovery operations using Veritas NetBackup version 5.1.
• Remote support of SUN SPARC systems running Solaris 8 and Solaris 9.
• Production systems under Critical Systems Support CSS with Hewlett Packard, both HPUX and RedHat Linux systems.
• Support of all HPUX systems in Trusted Mode.
• Planning, documentation, and implementation of advanced security features for HPUX and RedHat Linux.

Confidential

• User support, hardware and Software Support, and systems maintenance with Oracle databases and a MC/ServiceGuard environment.
• Management of Colorado Department of Human Services CDHS running HPUX 11i on rp7410 hardware.
• Use of n-pars and v-pars for configuration of rp74xx hardware running HPUX 11i
• Management of backup/recovery operations and requests using Veritas Netbackup version 4.5 and EMC's Timefinder/SRDF utilities.
• SAN administration to include EMC Symmetrix 8xxx series disk array utilizing command line functions and EMC Control Center ECC console 5.1.1.
• Installation and configuration of VMware on desktops and servers. Present version in use is v4.0

Confidential

• Thousands of servers in a distributed environment of Linux, HPUX, AIX, and Solaris systems for a global user base.
• Duties include the full range of user support, hardware, software, and systems maintenance with Oracle databases.
• Multiple system installs of Linux systems using Kickstart and PXE.
• Management of NetApp filers using Data OnTap 6.5 on FAS series filers in Linux, HPUX, Solaris, and AIX operating systems.
• Management of backup/recovery operations and requests using Veritas NetBackup versions 3.2 to 4.5.
• Project Manager for installation of VLAN in the Education Department.
• Installation of VMware on desktop systems running Linux.

Confidential

• HP-UX 10.20 to HP-UX 11i, AIX 4.3.x to AIX 5.1, Linux kernels 2.4.x, Solaris versions 2.5 to Solaris 9.
• Experienced with Veritas Volume Manager VxVM and LVM for the Solaris, Linux, HP-UX, and AIX flavors of UNIX.
• 20 servers with a user base in the tens of thousands on an international scale
• Researched, developed, and implemented a backup/recovery procedure that incorporated online hot Oracle database backups using OmniBack II, Data Protector, and Veritas Netbackup applications.
• Documentation, training, and subject matter expert for the backup/recovery and Disaster Recover processes.
• Conducted two successful Disaster Recovery rehearsals utilizing HP-UX's Ignite and AIX's mksysb .
• Configuration of Secure Shell, SUDO, Bastille, firewalls, and the Intrusion Detection System of tripwire on Linux systems and HPUX systems.
• Configuration of TCP/IP networking with security concerns on all systems.
• Capacity planning and custom kernel configurations for systems utilizing Oracle databases.
• Custom kernel configurations on HP-UX, Linux, AIX, and Solaris to accommodate the individual needs of the clients and their respective user communities.
• Participation in the planning, design, and implementation of a SANS environment for all systems and ensuring the continuing ability to conduct regular backups and recoveries.
• Configuration of NIS, DNS, NFS, and Sendmail on a per-client basis in all listed Linux/UNIX flavors.
• Configuration of NNM and ITO to enable pro-active alerts to potential network and system problems.
• Automation of multiple tasks using korn shell scripting and perl scripting
• Configuration of Apache's httpd.conf for the use of multiple and virtual IP networks on RedHat Linux AS 2.1.
• Inclusion of Thawte security certificates in the Apache configuration.
• Installation of VMware application on desktop systems. Version 3.0.

Confidential

• HP-UX 10.20 to HP-UX 11.00, Linux kernels 2.x.
• 15 servers on location with a user base of 500 locally.
• Hundreds of servers nationally with a user base in the tens of thousands.
• Extensive planning sessions with the clients to devise methods of hardware/software rollouts for production use.
• Capacity planning with the clients to ensure the proper selection of hardware.
• Configuration of Network Node Manager to enable pro-active alerts to potential network problems.
• Configuration of TCP/IP networking with security concerns specific to client needs.
• Custom kernel configurations for Linux and HP-UX systems.
• Custom Sendmail configuration for the Linux Mail Gateway system.
• Processing and evaluation of kernel panics on HP-UX and Linux systems.
• Ensure adequate and reliable backup/recovery of all UNIX systems using the SyncSort backup/recovery application and the various dump utilities.

Confidential

• 20 servers in a distributed environment of Tru64 and HP-UX UNIX systems.
• Duties include the full range of user support, hardware, software, and systems maintenance with Oracle and Informix databases.
• Implementation of enhanced security features using SUDO and korn shell scripting.
• Planned and conducted operating systems and hardware upgrades.
• Support and enhancement of VSI-FAX software.
• Participation in the planning and implementation of Y2K patches and fixes.
• Ensure adequate and reliable backup/recovery utilizing Veritas NetBackup and the various dump utilities.
• Planning, preparation, and maintaining vigilance for any Y2K issues.

Confidential

• 40 servers serving an internal user community of 1500 users with an overall user base in the millions.
• Configuration and maintenance of multiple domains and environments utilizing DNS, NIS, NFS, and Sendmail.
• Installation, configuration, and implementation of high-availability disk array devices including HP's AutoRaid and HA 3312 Jamica Boxes .
• Configuration and implementation of EMC Symmetric disk arrays.
• Setup and implementation of Sendmail that includes the use of anti-spam and anti-relay rulesets.
• Configuration of HP OpenView products to enhance the monitoring and pro-active approach within the environment.
• Ensure adequate and reliable backup/recovery of all UNIX systems across all domains and all environments utilizing Veritas NetBackup and the various dump utilities.

Confidential

• 400 servers for a Southern California user community.
• Ensure adequate and reliable backup of financial systems using Oracle and Informix databases on AIX 3.2 and SunOS 4.x and Solaris 2.5.
• Extensive end-user contact to assist in problem solving.
• Maintaining the systems reliability and stability with frequent research on the patches and fixes available for the respective operation systems.
• Installation and configuration of the SecureID application for increased security.
• Shell script development to enable the automation of certain tasks.

Confidential

• The overwhelming majority of systems running various versions of AIX operating systems.
• Thousands of clients in the medical/dental community nationwide.
• Development of training programs for new employees in the UNIX operating system and IMS core products.
• Provide assistance with shell script development to satisfy individual client needs.
• Assist field installers with support issues involving terminal, modem, and printer configurations.
• Plan and conduct seminars and classroom teaching activities.

Confidential

• 150 clients that were private medical practices, group medical practices, or acute care facilities.
• Installation, diagnosis, and troubleshooting of systems to the component level.
• Maintenance of hardware, software, and communications applications in a SCO and ATT and NCR environment.
• Development of multiple EDI applications for the transmissions of medical claims based on the state in which services were provided.