Sumaary

Windows Network Administrator

Fifteen years of successful experience providing full operational Windows server and workstation support in dynamic, fast-paced and highly regulated Fortune 50 and 100 financial and higher education environments. Extensive Windows setup, administration and troubleshooting knowledge coupled with a focus on the details necessary to maximize server uptime and customer satisfaction. Proven history of working on multiple, large-scale projects, accomplishing them on time and within budget. Possess excellent oral and written communications skills with the ability to clearly communicate to vendors, business partners, peers, management and executive staff.

Qualifications

• All aspects of server and workstation administration and deployment including Windows Server 2012, Windows Server 2008, Windows 8, Windows 7, Server 2003, Vista, Windows 2000 Server and Workstation, Windows NT 4, Windows XP, and Novell Netware
• Backup technologies including tape libraries, virtual tape libraries, OSSV, BackupExec, TSM and NetBackup
• Networking hardware and protocols
• Event management, resolution, root-cause analysis and proactive recurrence prevention
• Scripting and programming languages including Powershell, VBScript, Perl, VB, VBA and HTML
• Infrastructure services and applications including Active Directory, SharePoint, MS SQL, Exchange, VMware vSphere, Symantec Endpoint Protection, Blackberry Enterprise Server, Altiris, Absolute Manage, IIS, ColdFusion, Oracle, SCCM, SCOM, RightFax and Tomcat
• Event and time/resource management applications including Peregrine Service Center, ServiceNow, Manage Engine Service Desk Plus and Clarity

Professional Experience

Confidential

Sr. Windows Systems Analyst

Achievements

• Was promoted to Sr. Windows Systems Analyst Assistant Vice President after six months.
• Development of documentation to increase the efficiency of new team members as well as the current global team.
• Created documentation for daily tasks.
• Created knowledge based articles to resolve specific issues.
• Created shared OneNote to provide assistance for new team members with a layout of what we are responsible for and how to complete tasks that we are assigned.
• Assisted in planning and participating in a DCR test for a major regional Data Center and the RightFax infrastructure.
• Failing over an enterprise application to its disaster recovery site
• Testing faxing capability after the services were failed over
• Sending communications to upper management with DCR plan and outcome
• Completed quarterly patching on a large global Windows estate without major incidents.
• Patching involved monitoring and installing patching on up to 100 servers in a six hour window.
• Trained and mentored team members in advanced Windows troubleshooting and general level 2 support methods.
• Participated in a monthly on call rotation that involved numerous complex changes without incident.
• Coordinated and implemented up to 20 different changes over a weekend period.
• Created scripts to increase efficiencies with daily tasks and changes.
• Selected as a regional Subject matter expert by my management team for the following services
• Windows failover clustering
• Symantec Endpoint Protection

Confidential

Network Services Manager

Responsible for all aspects of Windows server lifecycle management including planning, installation, maintenance, backup, troubleshooting, recovery and decommission. Provide 24-7-365, level-1, level-2 and level-3 hardware and software support for all Windows servers. Planned, installed, maintained, and troubleshot Windows 2008 and Windows 2003 including security patches, applications, and security settings. Managed share, user, and group access rights. Responsible for managing the colleges Active Directory infrastructure. Responsible for the managing the efforts of the Network Service team members

Achievements

• Created a new Jr. Network Admin position for my team to allow Network Services to better serve the college community.
• Interviewed and selected a candidate for the new position.
• Developed a training program for new Network Services team members.
• Participated in developing a disaster recovery plan for the entire college to reduce the risk of potential customer loss and business disruption
• Evaluated third party locations and services offered.
• Evaluated the cost and effort to turn one of our sites into a disaster recovery site.

Confidential

Network Administrator

Achievements

• Designed, implemented and support of the SharePoint 2007 infrastructure for the college.
• Planned and implemented the upgrade of SharePoint to 2010 with minimal downtime.
• Planned and implemented the farm infrastructure for the college to provide the college with a solution to collaborate online.
• Planned and implemented a security structure for the farm to provide ease of administration and access to sites.
• Developed site templates with customized text and images for individual department and projects.
• Developed and implemented SharePoint integration with MS SQL Reporting Services to allow the business areas to create and view reports in an efficient manner.
• Managed mobile devices for the entire college
• Supported and upgraded the Blackberry Enterprise Server to recent software version with minimal downtime
• Managed BES users and developed processes to assist end users with using their mobile phones
• Developed a plan to replace the Blackberry with another mobile device, including Mobile Device Management tools. This plan will allow IT to manage mobile phones and applications more efficiently.
• Developed a financial plan for all college technology each fiscal year
• Responsible for managing all technology contract and making sure the contracts fit into the yearly IT budget
• Responsible for research and development of new technologies based on the college's needs and requirements.
• Responsible for presenting new technologies to upper management and justifying business needs.
• Played a key role in establishing core processes and procedures for the Office of Information and Technologies network team.
• Documented daily procedures.
• Developed procedures for requesting new services from the network team.
• Devolved new processes to streamline common practices.
• Played a key role in the Windows 7 migration.
• Engineered and deployed group policy settings for numerous settings that were necessary to create a uniform desktop experience.
• Engineered and configured Windows Deployments Services setup for multiple campuses to allow technicians to deploy Windows 7 in a consistent manner.
• Redesigned the VMware ESX infrastructure to work more efficiently.
• Upgraded the college VMware vSphere infrastructure from 3.x to 4.x and 5.0 with minimal downtime.
• Redesigned infrastructure to allow for failover and proper load balancing.
• Installed and configured new ESX hosts.
• Created VM templates to make the building and deployment of new server more efficient.
• Planned and implemented the SQL environment to allow the college to store and report business critical information.
• Upgraded the SQL environment from 2000 to 2005.
• Installed and configured several new SQL 2008 R2 cluster environment.
• Planned and implemented an endpoint protection solution to keep the college's computers virus free.
• Engineered and executing a plan to install Symantec Endpoint Protection Suite SEP to all college computer devices.
• Upgraded SEP clients and SEP Manager from version 11.6 to 11.7 to 12.x.
• Planned and implemented a PC lifecycle management solution to streamline the support and management of the college's computers.
• Researched for a product to replace a previous product that was proven to be too complex and time consuming to support.
• Installed and configured Absolute Manage throughout the college to manage all desktops and mobile devices.