EXPERIENCE

Confidential

Security Operations/Information Assurance Engineer Lead

• Secured, monitored, and maintained security systems, networks, tools, and documentation in order to achieve customer satisfaction and team collaboration around a 24/7 shift, Tier 3 operation
• Served as day-time SOC Lead, leading project focus, client-side communication, as well as a direct reference on security measures, tool capabilities limitations, as well as improvement for project direction to ISSO
• Maintained constant communication with customer and colleagues, maintaining collaboration on multiple projects
• Maintained relationships with inter-operating groups necessary for project progression including, but not limited to, the leads for the NOC, VoIP, Network Infrastructure, and Physical Security, keeping them up-to-date with security matters, as well as becoming more informed of required performance levels for site infrastructure required by customer
• Suggested implemented solutions on behalf of the SOC on multiple problems that were in queue, as well as ones previously unseen
• Served as ISSO's first contact related to insuring security levels, underlying OS hardening, proper administration, and maintenance for ArcSight system, based on being well versed on RedHat Linux and its use in a multi-node configuration
• Maintained constant communication with service support teams, to keep security systems up-to-spec and highly available to include HP's ArcSight team
• Parsed logs for sanitization prior to transport, as well as consistency checking within systems/network
• Self-taught on all tools necessary to operate SOC including, but not limited to the ArcSight suite, McAfee's ePO, Tenable's Security Center, BMC's Remedy ADDM, and NetScout training other engineers on usage and best practices
• Maintained running reports updated daily, to include security incidents, system-wide changes, and asset behavior status, maintaining constant communication necessary between shifts across the 24/7 window

Confidential

Network/Systems Administrator

• Operated and maintained a 24/7/365 network, providing vital internal and external websites to client for project objectives.
• Maintained over 25 different servers and network devices including SharePoint, ISS, AD/DNS ColdFusion servers, Cisco routers switches, an ASA Firewall, a Cisco IDS device, RSA authentication, IBM SIEM device, SAS-based storage arrays, backup Tape drive system/DPM, as well as APC UPS equipment to secure vulnerability from power outages and brown-outs.
• Communicated with non-project IT staff for server room status conditions, maintain hardware and software, and to fix problems on a regular basis.
• Constantly monitored, maintained, and upgraded application and OS software for developer usage, as well as for the 1000 externally accessing end-users.
• Recommended and deployed solutions to every day problems by way of network monitoring, software/solution research e.g. OSS/Linux-based solutions , and port scanning.
• Generated daily, weekly, monthly reports for supervisor co-workers who utilized the network resources on a daily basis to stay educated on availability and security matters.
• Researched, recommended, purchased, and maintained all project-related IT hardware, and software, including office needs. This included software licenses, web domains, website SSLs, SMARTNet contracts, printer, server, and workstation hardware, DAR adherence, as well as other security-related needs.
• Performed regular transport of off-site data backups, as well as maintained records of materials transported, returned, and the insurance of data integrity its redundancy.

Confidential

Associate Network Engineer

• Operated within an 24/7/365 SOC/NOC by utilizing network monitoring analysis tools. Some of the tools included security portals, SAN-based databases, a custom-developed ticketing system, a custom malware forensics tool, SnortCenter/BASE, and Nagios.
• Interacted with Cisco, Juniper, Infoblox, and Bluecoat network devices, Dragon Snort IDS/IPSes via log querying, signature analysis, and Snort signature customization.
• Supported over 100,000 personnel under client.
• Built, customized, maintained a malware analysis machine configured with VMWare Workstation 8 to utilize a sandboxing environment for analysis.
• Monitored networks identifying system infections through in-house coded all-in-one SIEM ticketing security suite
• Analyzed malware through static processing using tools like Ollydbg , IDAPro , Dependency Walker PEView
• Analyzed malware through dynamic processing using tools to include CaptureBat , MWWatcher , Wireshark , TCPDump , Process Explorer , INetSim
• Compiled analysis report and communicated findings to Team Lead for malware behavior validation to disseminate methodologies of network-wide eradication.
• Parsed logs in relation to consistency checks in system/network behavior, network infection verification, and sanitization prior to extra-network transport
• Performed algorithmic analysis using custom-made shell scripts written in BASH Python
• Worked closely with the Network Administrator Web Development teams to augment capabilities of the client networks and in-house operational resources to maintain and increase accuracy of incident response.
• Supported individual accounts used to maintain network tools for metrics, security news, other 24/7 mandated information.
• Maintained a community-based documentation project for which all relative procedural, analytical, contact, and other relevant information were detailed in a ready-to-use site used by the operations team.
• Wrote multiple programs in order to analyze, circumvent, and gather data in day-to-day operations including log parsing and string pattern searching.
• Analyzed, compiled, and suggested solutions to management and supervision on on-going issues, implemented to increase awareness of integrity of networks, decrease response time, and to maintain IA standards.
• Trained incoming personnel on the proper day-to-day operations, procedures, data handling, including the use of in-house software based on clearance level, and the familiarity with facility resources.
• Lead regular meetings to update operations on the newest security issues and any recent news or information found in the progress of issue mitigation.

Confidential

Classroom Coordinator/Building Manager

• Supported over 19,000 undergraduate and graduate students and over 3,000 faculty members. Responsible for all Academic Technologies AT buildings and their technology across campus.
• Troubleshot, repaired, maintained, installed, and configured Audio/Visual systems which included switchers, DAs, custom touch screen systems, rack-mounted PSUs, audio amplifier audio output systems, PCs, laptops, LCD/LED TVs, monitors, projectors LCD, DLP... screens, VoIP phone systems, hand held mobile devices, all controlled by customized AMX Extron control systems.
• Maintained a 1,500 piece equipment inventory.
• Managed 50 Student Assistants assisting in everyday responsibilities.
• Trained faculty, special guests, and students in use of the equipment specific to their classroom, special event, or event room on a regular basis.
• Managed multiple email accounts, AT shop websites, A/V IT equipment fully installed throughout campuses, as well as documents created, uploaded, and maintained on remote servers.
• Monitored remote technologies via tools including, but limited to, regular maintenance checks, AMX MRS Enterprise, WhatsUpGold
• Primarily responsible for the operation, upkeep, and usage report for the department's multi-purpose vehicle used to transport equipment, E-Cycle materials, and the like.
• Handled regular inter-office/inter-departmental communication including operational reports, service requests, and service improvement suggestions.
• Set, monitored, and struck special events specific to venues in the Elliot School and across campus, even on call at a moment's notice.
• Utilized extra time slots outside of normal working hours for special project completion, installation, maintenance, and special events at a moment's notice.
• Stayed current in IT and A/V technologies for purposes of being referable when decision making and equipment/service purchasing would take place, as well as equipment's operational functionality capabilities.

Confidential

Microcomputer Technician/Systems Administrator

The CEO of this company had a need to upgrade every system in their network to a 64-bit compliant computing platform. They requested a competent consultant to consider, recommend research further options if so requested , order equipment, build custom systems, and implement all hardware and software components for each system's specifications agreed upon. Maintenance and upgrading are at request and continual. The system types are as follows: - Application, Backup, Windows servers - Linux-based, Unix-based, Multi-boot workstations

Confidential

Helpdesk Technician

• Created, maintained, and managed cases within an unique ticketing system Contactual that directly supported a project designed to support an entire state's sum of school districts on-line testing resources.
• The state allocated project was divided into teams to directly provide the users proctors, principles, etc. with proper guidance, instruction, and troubleshooting for managing users, administering tests, and configuring score reports.
• At times of low volume and agent availability, I provided assistance to an additional state's team with processing and closing needed cases.

Confidential

Audio/Visual Consultant

• Supported, configured, and transported various audio and video configurations for a large-scale convention center, complete with 100 rooms.
• Equipment included but is not limited to, mixers, digital analog sound recorders, various types of the appropriate cabling, various video projectors, video DAs, and various sized screens of the appropriate type.
• Required the knowledge base of large scale audio and video equipment as well as the advanced working, removal, and storage of it.
• It was mandatory to work with client le ranging from conference center staff to large medical, scientific, and corporate groups.

Confidential

Network Administrator/Technician

• Resolved problems on a daily basis which include, but are not limited to diagnosing printing issues, resetting passwords, rebuilding machines to ministry baseline, assisting with MS Office problems/questions, cleaning, clearing paper jams, and replacing toner in ministry printers, and disconnecting and reconnecting computers to support office relocations.
• Position required learning ministry network topology and configuration.
• Contacted Dell support to report and repair hardware issues with ministry systems on multiple occasions.
• Performed research to support the following projects:
• Automated install of Windows XP Professional
• Installation of software based Firewall solution
• Implementation of Windows 2000 server policies
• Upgrade of Windows NT 4.0 Servers to Windows 2000 Server
• Upgrade of MS Exchange 5.5 to Exchange 2000.

Confidential

Audio/Visual Consultant

• Set up and break down complex and elaborate stage sets, seminars, professional presentations and the like enabled with various configurations of heavy duty audio and video equipment as well as supporting them.
• Equipment includes mixers, digital analog sound recorders, various types of cabling, standard lighting fixtures from gelled to laser, various video projector types, and truss fixtures.
• Requires a knowledge base of large scale audio and video equipment as well as the basic to advanced working, removal, and storage of it.
• Client le that was mandatory to work with ranged from hotel staff and grassroots organizations to large medical and corporate groups.