SUMMARY

A hardworking, energetic, detail-oriented achiever with excellent people skills. A take-charge individual who has been very productive, efficient, and compliant in all roles. Ambitious at using skills in working alone or as a team player and making each day productive.

EXPERIENCE

Confidential

Senior Computer Operator

• Active Directory changing passwords and unlocking accounts
• BMC Remedy ticketing system
• Remote Desktop
• Tivoli used for server monitoring
• SCOM System Center Operations Manager 2007 R2 used for management of changes and server errors
• Citrix
• Symantec Netbackup used for backups
• IBM I Access for Windows
• AS400 system
• POS Dashboard used to see the store transaction status, XML File Status RMS Status, Register Status, Dashboard status
• CRM Dashboard used to monitor all the stores statistics.
• Snipping Tools
• Microsoft Office and Word and Lync

Confidential

System Operator

Supported IS Operating activities in data center with multiple partitions. Processed batch schedules, performed and monitored backups. Performed system maintenance and monitored the systems, applications, and data center environment on a continuous basis. Processed and maintained backups for the IBM I- Series AS/400 and servers. Weekly and daily backups processed. Monitoring radar weather map, monitoring facilities within a web view Forseer . BMC Impact Explorer-monitoring servers .Wiki used for Documenting. Asset Manager, Service Center ticketing system, Microsoft Outlook 2010

Confidential

NOTES SPECIALIST

I work with a group of buyers who are interested in purchasing payments secured by real Are you a homeowner, investor or landlord who have a seller financed note you really don't want We can offer you cash so you can do whatever it is you desire such as going on vacation, paying for your kid's college tuition or to just putting this money in other investments to make more money

Confidential

• Supported IS Operating activities in data center with multiple partitions. Processed batch schedules, performed and monitored backups. Performed system maintenance and monitored the systems, applications, and data center environment on a continuous basis. Processed and maintained backups for the IBM I Series AS/400 and servers.
• Performed and monitored activities of system messages and alerts and escalated according to documented procedures
• Performed periodic checks as per instructions to ensure systems, processes, and the server room hardware remained operational
• Performed updates to an Operations Log of events occurring on the shift, keeping the entries current, complete, and accurate throughout each shift
• Reported any problem/incident for event management system to the on-duty shift manager to record any and all issues encountered
• Tape-stored the AS/400, performing IPLs, running daily and nightly jobs on the AS/400 and other systems
• Maintained security and reset passwords for end-users and user profiles
• Restored profiles and programs
• Ran reports and printed jobs from the AS/400
• Upgraded tape recovery
• Provided LAN Center support for several outside and internal application software systems
• Maintained all backups, using Netbackup, Backup Exec for Netware 4.11 and NT 4.0 Operating Systems
• Extensive multitasking duties and end-user interfacing
• Performed file transfers, using WS FTP Pro, Crosstalk
• Used Netware utilities
• Maintained transfers
• Performed systems documentation
• Utilized Aptare Storage Console for network backups
• Utilized Secure Sync Software to send tapes to Iron Mountain
• Utilized Peregrine Service Center/Windows Platform/HEAT ticketing system
• Audited all backup tapes at company and at Iron Mountain
• Completed documentation of all audit processes
• Trained new operators
• Ran reports for Sparcs in the Citrix environment
• Processed modules into development, test, and production environments

Confidential

• Sold merchandise and provided customer service.
• Handled cash register
• Performed inventory

Confidential

SYSTEM OPERATOR

• Supported IS Operations activities in data center with multiple partitions. Processed batch schedules. Performed and monitored backups. Performed system maintenance and monitored the systems applications and data center environment on a continuous basis. Processed and maintained backups for the IBM I Series AS/400 and servers.
• Performed monitoring activities of system messages and alerts and escalated according to documented procedures
• Performed periodic checks as per instructions to ensure systems, processes, and the server room hardware remained operational
• Performed updates to an Operations Log of events occurring on the shift, keeping the entries current, complete, and accurate throughout each shift
• Reported any problem/incident for event management system to the on-duty shift manager to record all issues encountered
• Tape-stored the AS/400, performing IPLs, running daily and nightly jobs on the AS/400 and other systems
• Maintained security and reset passwords for end-users and user profiles
• Restored profiles and programs
• Ran reports and printed jobs from the AS/400
• Upgraded tape recovery
• Provided LAN Center support for several outside and internal application software systems
• Maintained all backups, using Netbackup, Backup Exec for Netware 4.11 and NT 4.0 Operating Systems
• Managed data
• Extensive multitasking duties and end-user interfacing
• Performed file transfers, using WS FTP Pro, Crosstalk
• Used Netware utilities
• Maintained transfers
• Performed systems documentation
• Utilized Aptare Storage Console for network backups
• Processed and printed checks
• Processed and printed W2s for the company