Summary

• 10 years Experienced Storage Admin, IT Specialist, Telecommunications Sector. Adept at providing remote technical support to internal and external customers globally, on a high-volume of multiple products through a high availability product environment. Motivated by sound work ethics to maintain service level agreement for quality and performance. Enjoy a strong reputation for supporting and mentoring others leading to continuous improvement and enhanced productivity. Special skills include:
• Installation, configuration and implementation of Windows Servers 2003 and 2008, 2012r servers
• Storage techniques and the Storage Architecture, Networked Storage: Basics of different networked storage like DAS, NAS SAN, Fiber Channel, IP.
• SANs and Storage Virtualization, Virtualization levels - Fabric level, Storage subsystem level and Server level.
• Securing a Fabric - LUN Masking and load balancing.
• Storage networking concepts iSCSI, FCIP and iFCP protocols .
• Zoning - Hardware zoning and Software zoning WWN Zoning - Port Zoning .
• Redundancy: Stripping, Mirroring and Parity
• RAID - RAID 0, RAID 1,RAID3, RAID 5, RAID 6, RAID 1 0, RAID 0 1 etc.
• Dynamic/Thin provisioning
• Documenting Work Instructions and support guides.
• Ability to translate technical issues into understandable business language for end users.
• Managed and handled a team of technical analysts.
• Aggressive talent and open to explore, learn and understand new business domains and technology.
• Installing Operating Systems and various Applications
• Administrating Active Directory 2003, Active Directory 2008, Active Directory 2012.
• Hands on experience on Microsoft Hyper V technology and VMware server.
• Worked on Service now Ticketing tool , Hewlett Packard Service Manager Ticketing tool ,Bomgar
• Remote Access tool , DADs Desktop Application Deployment Tool
• Achieved 98 customer satisfaction in resolving trouble tickets team work .
• Experience in Symantec Altiris Deployment Tool 6.9 7.1 version
• Collaborating with team members to identify, prevent or resolve technical issues.
• Delivering on-the-job training and coaching to new employees.

Career History

Confidential

Sr. System Administrator/Sr. Project Engineer

• Project Description: Objective of this project is to do Application repackaging, do testing on Virtual machines and after Quality Assurance, the software is handed over to Deployment Team so that they deploy the s/w on workstations.
• Responsibilities
• Worked on Repackaging Tools i.e. Admin Studio Installsheild.
• Worked on VMware's, QA Tool, Installation, configuration of windows server 2008 2012r and RDP.
• Hands on Virtualization, APP-DNA Tool, System Center Configuration Manager, Picture taker Tool

Confidential

Responsibilities

• Pre check machines for readiness
• Schedule and deploy machines for OS Deployment using Altiris
• Schedule and deploy Applications for deployment using Altris
• Monitor for errors and escalate issues to support team
• Co-ordinate with RCO team to troubleshoot issues
• Ensure data restore is done
• Do basic Application readiness check with customer built Macro.
• Adhering to UHG process and policies.
• Ensure SLAs are met.
• Generation of daily report
• Worked on HPSM Ticketing tool ,Bomgar Remote Access tool , DADs Desktop Application Deployment Tool and Various Web based consoles
• Worked as Remote Control Operator Analyst addressing End Users with the issues While Win7 migrations after Win7 Migrations
• Handled issues such as User data Restoration, Outlook archive file, Applications missing, Hard down issue Re-imaging the end user machines , Second Hat issues if the hardware of machines goes bad then approaching the local system administrator
• Adhering to UHG process and policies

Confidential

Responsibilities

• Installation, configuration and implementation of Windows Servers 2003 and 2008, 2012r servers.
• Remote Implementation of Hitachi Device Manager Software on Server Machine
• Remote Implementation of Hitachi Tuning Manager Software on Server Machine
• Upgrading HDvM to v7.x from an earlier instance of the software
• Provide Knowledge Transfer on these Applications to Clients.
• Prepare Documents, ppt on features and function of applications and send to clients
• Administration operations that include Registering storage subsystems, managing hosts, agent and agentless mode host discovery, adding hosts manually, virtual server support, adding and managing users etc.
• Creating volumes LDEVs , Allocating/un allocating storage, LUN mapping, virtualize storage - virtualizing external volumes - port settings, Dynamic/Thin provisioning, DP pool creation, setting threshold values, Configuring storage ports, Logical Groups creation and management, Assigning labels.
• Enterprise Storage performance basics, Controller - Port Utilization and throughput, Cache Utilization, Array Group Read/Write IOPS, Logical Unit Response time, Utilization of Cache by applications, Cache Management, Parity Group Read/Write IOPS, General Performance Monitoring methodology Stripe definitions
• Working on HTnM Main Console Performance Reporter to report/monitor the Historical Reports, Forecast Reports, Correlation reports Ports-Cache-Processors- Hosts Fabrics, Capacity reports for Hitachi Storage System, Summary reports, Dynamic Provisioning Usage Reports, Host Configuration Monitoring, Real time reports for various resources using Performance Reporter, User customized reports etc.
• Defining and configuring alarms using HTnM- State and Stateless alarms, Editing system alarms, customizing user defined alarms, Activating/Deactivation binding/Unbinding alarms etc.
• Email Notification support Configuration, Obtaining subsystem alert information, Backup and restoration of HiRDB Hitachi Relational Database , Displaying database capacity, Agents backup, Backup and restoration of store database, Data collection, Import and export of user defined customized reports and alarms etc.

Pre-Engagement activities:

• Preparing a customer site readiness checklist and contact Customer/partner to assess the site situation with respect to hardware, software and storage and server environment and schedule the deployment.
• Validating Side readiness includes the following checklist methodology :
• Storage and Hosts Connectivity - ports status by the Hitachi Software's - source for the latest build of Hitachi Device Manager Software and Hitachi Device Manager Agent licenses - pre-requisite software's
• Resources and respective information/details collated before the actual engagement:
• Management Server-Details like Host Name, IP Addresses, Operating System, Virtual Machine, CPU Speed, Disk Space, Memory, Virtual Memory, other Hitachi products are installed on this server, pre-requisite software's on the server, cluster software, firewall.
• Storage Systems to be managed by Hitachi Software: Details like no. of Storage subsystems and respective Storage Model, Microcode, Serial Number, IP Addresses etc.
• HDvM and HTnM Agents: Servers that will run Hitachi Device Manager Host Agents: Information about Server Name, Operating System, File System Host Bus Adapter HBA Model Name WWN s etc.
• Host for HTnM RAID Agent and SAN Switch Agent: Host Name, Operating System, Virtual System, IP Address, Agent Instance Name etc.
• SAN Switches: No. of Switches Switch Name, SMI Agent IP Address etc.
• o Also, the details related to optional agents if monitored are collated and assessed. These optional agents include Tuning Manager Agent for Oracle, Tuning Manager Agent for Microsoft SQL Server Agent for DB2 etc
• Check for the right media availability at Customer/partner's end for deployment

Confidential

• Implement and configure Device Manager Server software Register licenses - Add storage systems - Deploy host agents Validate HDvM Agent Communication - Perform certain sample storage administration and provisioning tasks in HDvM to ensure successful implementation.
• HTnM Deployment: Deploy and configure Tuning Manager server software - Validate the installation, register licenses - Refresh Data polling and ensure that appropriate agents are listed.
• Implementing HTnM Agents: Agent for Server system: Deploy the Agent for server system on all the applicable hosts
• Agent for RAID sub-system SAN switch: Deploy the Agent on the applicable host. Instances for all Hitachi Storage Subsystems and SAN Switches: Gathering information required to create instances - Create instances for all the storage subsystems that are to be managed

Upgrade Implementations of HDvM and HTnM:

• Upgrading HDvM to v7.x from an earlier instance of the software
• Identifying the Upgrade Restrictions and planning accordingly
• Preparing the site for upgrade - determining the level and stopping the applicable services
• Backing up the databases like HiRDB and agent stores
• Backing up the customized user reports, alarms etc
• Performing the upgrade activity server and agents
• Validation of the upgrade performed
• Restoration of the backups as applicable

Confidential

Responsibilities

• Other Administration and Technical Support Services as required.
• Administer Support Printers, Install OS software such as VMWARE,
• Install windows 7 OS and software products such as MS office, Anti-Virus and Security and support these products.
• Diagnose and Troubleshoot on Hardware and Software issues through Remote Desktop Connections.
• Provide walkthroughs on the Applications on Desktop Computers.
• Upgrade from Win XP to Win 7, upgrading RAM, Hard disk, configure various accessories with Desktops.
• Upsell the Extended Warranty Plan, all accessories of HP
• Provide information to the clients on HP Web services.