Confidential

Network and Telecoms Group. Provided enterprise level design, implementation and maintenance of large scale network systems including f WAN,MAN, LAN Servers, switches, routers, CSU-DSU, multiplexers, inverse multiplexers and T1, T3, ATM, FDDI, SONET, transport facilities/associated equip. and circuit provisioning. Utilize network analyzers and transport facilities test equipment to diagnose and maintain optimum efficiency of network. Perform system backups, firmware updates, and OS / application upgrades-patches. Proactively monitor network and provide tier 3 technical support and training to all internal, client agency, client user and vendor technical personnel. Test and evaluate new network hardware and software. VoIP/TDM voice and network systems for Avaya business partners and clients including Electronic Data Systems EDS - HP , Computer Science Corporation CSC , Black Box Networks, Raytheon 60,000 VOIP endpoints , DELL Ireland and Bank of America. Engineering, installation, maintenance and tier 3 support of enterprise voice, network and transport facilities including VOIP media server and gateways, telephone switching and Dial Central Office systems CO including AVAYA Definity G3xx PBXs EPNs IP-Port Networks, VOIP - Avaya S8xxx media servers, VOIP Gxxx media gateways, voice messaging servers, call management systems CMS , video teleconferencing VTC equipment IP TDM . Maintains physical security and applies information security policies, principles and practices in the delivery of systems administration services. Dial Central Office CO routing and fault isolation. Develop, recommend, test and implement new equipment configuration and modifications to telecoms network architecture. Carrier circuit design, provisioning, testing diagnostics. Tier 2 fault isolation procedures and maintenance of Nortel and Siemens telecom systems. Secure cross-platform interoperability with other critical systems within the complete contact center platform, such as CTI, IVR and quality monitoring design. Install and maintain complex, high volume ACD/EAS Call Centers/Contact Centers DCS network configuration, programming vector algorithms VDN, in/outbound call flow, AAR, ARS, and UDP . Telco networking technologies, QSIG, ISDN PRI/BRI , SS7, H323 SIP trunking, TCP/IP. Document telecom and network processes, procedures. Draft and maintain cable plant records, technical diagrams Visio , technical databases and SOP manuals. Draft and manage budgetary requirements and provide project management for telecoms projects. Plan and coordinate services and service levels to ensure business requirements are met. Telecommunications policy planning, development and draft RFP documentation.

Confidential

Telecommunications Specialist

Design, installation and maintenance of enterprise network and telecommunication systems. Engineering, planning, deployment, tier 3 level maintenance and disaster recovery planning of statewide enterprise WAN/MAN/LAN Servers, switches, routers, CSU-DSU, multiplexers, inverse multiplexers and T1, T3, H323 VOIP trunking, SIP Trunks, ATM, FDDI, SONET facilities/associated equipment and circuit provisioning. Utilize network analyzers and transport facilities test equipment to diagnose and maintain optimum efficiency of network. Perform system backups, firmware updates, and OS / application upgrades-patches. Proactively monitor network and provide tier 3 technical support to all internal, client agency, client user and vendor technical personnel. VOIP TDM voice network, telephone switching Dial Central Office systems CO including 10,000 VOIP and TDM phones and all transport facilities T3,T1,ATM,Sonet,FDDI, H323 VOIP tunking, SIP trunking to include: Avaya S8700, S8710, S8720 R3.1, 8500, 8300 Media Servers, Multi-vantage Avaya Definity G3x, 46 state wide networked VOIP Port Network, PBX/EPN nodes, VOIP - G700,G650, G350 Media Gateways, VOIP endpoint soft/firmware file servers 802.11 WIFI VOIP handsets, voice messaging servers, Conversant IVR,s, CMS Ultra-Sparc Servers, and video teleconferencing VTC equipment IP TDM . Develops, recommends, tests and implements new equipment configurations and modifications to telecoms network architecture. CO routing and fault isolation. Install and test Avaya Alpha-Beta soft/firmware, hardware to provide recommendations to Bell Labs engineers and developers. Design, install and maintain complex, high volume ACD/EAS Call Centers/Contact Centers DCS network configuration, programming vector algorithms, inbound/outbound call flow, AAR, ARS, and UDP for client agencies. Document telecom - network processes and procedures. Draft and maintain cable plant records, technical diagrams Visio , technical databases and SOP manuals. Provide project management and develop cost proposals and manage budgetary requirements for telecommunications / network projects. Provide information systems policy planning including short - long term goals and plans. Development of RFP, RFI's. Serve as the Contracting Officer's Technical Representative COTR for assigned telecommunications contracts.

Confidential

Served as Chief Watch Officer, managing overall operation of WAN/LAN, telecoms systems. Managed USCG Emergency Communications Groups and Communications Stations Search and Rescue Communications Centers including operations, Installation, operation, control and maintenance of cryptographic telecommunications/network devices, EKMS Management, STU-III, DSN, DMS, SATCOM and LF/MF/HF/VHF/UHF, Microwave and secure XMT/RCV equipment. Supervise day-to-day activities of subordinate USCG Petty Officers and civilian technical personnel. Supervised the handling, control of CMS material issued in support of USCG mission objectives. Est. and maintain training plans for subordinate personnel. Provide counseling and semi-annual performance evaluations.

Confidential

Enterprise Customer Relationship Management Solutions. Manage and coordinate multi million dollar telecommunications - network projects at customer sites. Plan work to be accomplished by technical staff, set and adjust short-term priorities and prepare schedules for work completion. Evaluate work performance of technical staff, provide counseling, instruction and resolve personnel conflicts. Conduct pre-installation site evaluations for adequate infrastructure, planning, coordination and execution of tasks and requirements relating to the operation and maintenance of telephone switching systems, networks and network management systems, Coordinated interactions between the customer, systems engineering, field process engineering, field service engineering, manufacturing, logistics and 3rd party vendors. Responsible for timely escalation of installation issues to the appropriate organization in headquarters. Produce quality technical specifications and supporting documentation that provide both the customer and the company with a clear and common understanding of the system to be implemented.

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