Profile

A Microsoft Certified Professional with over ten years experience in the planning, installation and support of LAN and WAN technologies in Multi-Networking Operating Systems. With experience in Systems/Network Administration, Staff Management, Project Management, Software Certification Testing and Deployment, Help Desk/Customer Service, Desktop/Technical Support, COTS, Technical Writing, network troubleshooting, OS upgrades and OS migrations/deployments, in various platforms: Microsoft Windows 98/NT/ME/2000/XP/2003/Vista/7, Novell Netware 3x/4x/5x/6x, DOS, UNIX and MAC. In all positions demonstrated excellent customer service and teamwork skills, along with great organizational and communications skills written and verbal to all levels of personnel.

Core Competencies

Consulting, Systems Analysis, Systems/Network Administration, Project Management, Network and Desktop Support/Troubleshooting, System backup and Disaster Recovery, System/Server Security

Operating Systems:

Windows 98/NT/2000/XP/Vista, Windows 7, Server NT/2000/2003/2008, LAN/WAN, NetWare 3x/4x/5x/6x/7x, Wireless Technology, VMWare ESX, UNIX, Linux, MAC/X, Local Wide Area Networking: Ethernet, USB, HTTP, FTP, Token-Ring, Hubs, Switches, Routers, TCP/IP, IPX/SPX, VPN SNMP, Wireless Networking, DSL Cable, VOIP

Remote Software: Terminal Services, RAS, Citrix Winview/Winframe/Metaframe, Putty, PC Anywhere

Software: Microsoft Backoffice Products, SMS Installer 2.x, Marimba, MOM, WSUS, MS Cluster Service, Exchange Server 5.5/2003/2007/2010, Active Directory, eDirectory, Oracle client, MS OFFICE 95/97/2000/XP/2003/Vista/2007/2010, MS Outlook 98/2000/2002/XP/2003/2007/2010, MS FrontPage 98/2000/2010, MS VISIO, IIS 6.0, Corel Office Suite, DOMINO/LOTUS NOTES, LOTUS cc:Mail, GROUPWISE, MS MAIL, WP MAIL, HP OpenMail, Blackberry, WORDPERFECT, Content Mapper, AUTOCAD R14, MicroStation, Cheyenne ArcServe, DCA IRMALAN Gateway , PROCOMM PLUS, HP Jet Admin, HP OpenView, Ipswitch CA, Veritas Backup Exec, COLORADO BACKUP, Tivoli Storage Manager, QA BACKUP, Norton Antivirus, Trend Micro Antivirus, McAfee Antivirus, SyGate Firewall, Black Ice Firewall, Adobe Acrobat/Reader, Ghost PE/Enterprise, pcAnywhere, Vantive IT Tracking , IBM QIP, Software Deployment Tools, WaMu Banking Apps, IE 6/7/8, Firefox, Remedy Ticketing and Network Support Tools

Hardware: HP Blade Technology IBM-compatible 486 and all Pentium PC's Laptops, HP 9000, Canon, HP and Lexmark Laser Jet/InkJet printers, Hubs, Switches, Routers, Frame Relay, Modems, Tape Backup Units, Compaq Servers, Dell Servers, Gateway Servers, HP Servers, SAN, Disk Arrays, IpSwitch, Motorola Canopy, Hardware Deployment, Wireless technology

Professional Experience

Confidential

NOC Surveillance Specialist

• Provides surveillance of applicable Network Operations Center NOC Network Management Tools. Performs initial troubleshooting, problem analysis and isolation of network events.
• Performs tracking and management of network events to resolution.
• Tracks and supports Network Change Control schedules and activities.
• Produces, maintains and updates written procedures.
• Performs/supports back-up, scheduled maintenance, upgrade and troubleshooting.
• This is a 100 phone support position with a 7x24 support center.

Confidential

DESKTOP/NETWORK SUPPORT

• Troubleshoots Dell desktops, laptops, HP printers and peripherals problems using troubleshooting, scripts and checklists as guides.
• Provides highest level of technical support when necessary. Documents problems and resolutions. May perform end-user training. Strong customer service skills are important in this position. Participates in the testing and evaluation of new desktop packages ZenWorks and implements prototypes.
• Answer and provide technical support via tier 1 support desk.

Confidential

REFRESH TECH

• Project entailed the de-installation of existing computer equipment including WYSE terminals and install new computer systems, primarily tablet PCs Dell, HP IBM , at Amedisys by following a scripted process for Windows XP for Table PC's .
• Configuration and setup McAfee/Enpoint Encryption/ePolicy Orchestra 4.5.4, Citrix XenApp Web Interface.
• In addition to the refresh activity, reviewed all unused assets onsite and possibly prepare for disposal or refurbishment.

Confidential

DESKTOP/NETWORK SUPPORT

• Provide feedback on design changes, communicate information to appropriate district staff.
• Travel between construction sites, to manage on-site cabling vendor for successful completion of the cabling infrastructure.
• Inspect cabling work for quality, communicate with school and district IT staff.
• Configures and installs software for IT users' desktops and laptops W2K, XP, Vista, W7 .
• Involved in the installation and rollout of new software packages, upgrades and new desktop hardware. Maintains desktop software and hardware supports mobile workforce. XP to Win 7
• Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN and VLAN systems.
• Troubleshoots problems using scripts and checklists as guides.
• Escalates to Tier 3 support when necessary.
• Documents problems and resolutions.
• Perform end-user training.
• Strong customer service and teamwork skills are important in this position.
• Participates in the testing and evaluation of new desktop packages and implements prototypes.

Confidential

PC/DESKTOP/NETWORK SPECIALIST

• Setup, install, troubleshoot break/fix Home and Small Business PC's, laptops, servers and peripheral equipment printers, fax, scanners, etc. , using OS Windows XP, Vista and Windows 7.
• Provide system and application upgrades.
• Setup, install, and configure routers LAN support and wireless .
• Setup, install and configure VOIP.
• Troubleshoot and correct system problems.
• Provide system consultation and training for technical and non-technical customers.

Confidential

SR. WINDOWS ADMINISTRATOR

• Communicate, coordinate, maintain, monitor, deploy/install and upgrade servers for various projects for the Digital Media Technologies DMT group in direct support of various clients, internal and external: CNN.com, CartoonNetwork, FusionFall, NASCAR, NBA.com, etc. which included technical and non-technical audiences.
• Responsible for responding to support issues in a timely manner, communicating issue status to internal customers, peers, and management written and verbal as well as troubleshooting and resolving server performance issues within the published Service Level Agreements SLA .
• Build servers in Server 2003/Enterprise and/or VMWare ESX 3.5 and/or coordinate the builds of Windows Server 2003 32-bit/64-bit : HP 460/5 Blade servers and/or HP Proliant 360/380-series, and join to domain. Setup, configure and troubleshoot MS Cluster Service and SQL Server.
• Download, install, configure, administrate and test Windows Server 2008 Beta on various servers.
• Physically install, configure, and rack-mount servers and run Ethernet and fiber routes to appropriate peripherals for LAN and/or fiber connectivity and track via Visio schematics create and/or modify .
• Install Cisco router s and switches as necessary pre-configured .
• Submit, schedule and respond to Change Management requests CMDB for general and/or project specific situations.
• Define, analyze and administer protocol definitions, user definitions and network infrastructure standards for the organization. Active Directory GPO, MOM, network monitoring tools .
• Maintain, analyze and administer information for over 400 internal and external project servers via Remote Console, QIP, Remedy Tier II/III Help Desk support .
• Monitor, install and configure security updates, patches and installs for all network servers.
• Coordinates the service and repair of network information systems hardware and software.
• Provide root cause analysis for all network maintenance.
• Responsible for the successful and timely completion of assigned tasks and projects via Remedy ticketing system Tier II/III Help Desk support .
• Provide break/fix support of all servers: HP BL460/5, HP Proliant 380 Tier II/III Help Desk support .

Confidential

NETWORK ADMINISTRATOR

Coordinate migration of existing systems to the new OS as required. Develop processes to define and maintain desktop standard, laptop standard and high-end desktop standard configurations. Document, organize and maintain a published reference of relevant system information for all client and server computer resources. Administer company security requirements via RACF and Active Directory. Coordinate the service and repair of IS equipment and software. Develop, document and maintain standard client computer models and VOIP system. Define and administer the protocol definitions, user definitions and an infrastructure standard for the organization.