PROFESSIONAL SUMMARY

• Over 7 years of IT experience in Salesforce.com CRM platform as an Administrator/ Developer.
• Expertise in Administration, Configuration, Customization, Development and Support on Salesforce.com Platform.
• Accumulated extensive Salesforce knowledge and hands on experience with solution design, workflow implementation, complex customizations, data loading, configuring and administering features available on Marketing Cloud, Sales Cloud and Service Cloud.
• Subject matter expert in SFDC Administrative tasks like Creating Profiles, Defining Roles, Managing Users, Setting Permissions, Visual Force Page, Constructing Page Layouts, Enabling Email Services, Approval processes, Workflow alerts and actions, Generating Reports and Dashboards, Lead and Case Management.
• Proficient in designing of Custom objects, Custom components, Custom fields, Custom Tabs, Controllers Triggers, Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Experience in Sales force Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Proficient in Data Migration from Traditional Applications to SalesForce using Apex Data Loader, Import Wizard and Data Manipulation Language
• Designed junction objects and implemented various advanced fields like Pick list, Field Dependencies, Validation Rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Good experience with SOQL, SOSL, Relationships and Lookups.
• Well versed in cloud technology and on premise infrastructure integration for Salesforce.com using Force.com platform, XML and third party packages.
• Good understanding of complete life cycle of project development SDLC including System Analysis, Design, Development, Testing and Deployment.
• Experienced working in Cross-functional teams, identifying business requirements and supporting sales/marketing efforts.
• Strong leadership abilities and a quick learner to new concepts, Applications while managing and coordinating all phases of project-based effort.

Technical Skills

Professional Experience

Confidential

Role: Salesforce Administrator/Developer

Responsibilities:

• Gathered requirements and had a thorough understanding of interpreting customer/clients business needs and translate them into operational requirements
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Added Budget object to the Campaign resulting into ability of managers to effectively allocate budgets and review based on budget reporting.
• Working with Salesforce data tools such as Data Loader, Excel Connector, Demand Tools, and Eclipse Force.com IDE for data migration.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partner hotels.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created profiles and implemented Object and field level security to hide critical information.
• Implemented Apex Classes Triggers and linked them to manage the workflows Implemented in the system.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system ACT.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Interpersonal skills to liaison extensively with customers and internal stakeholders and to negotiate requirements
• Developed and configured various Reports for different user profiles based on the need in the organization

Environment : Saleforce.com platform, Apex, Visual Force, Workflow Approvals, Reports, AppExchange, Custom Objects, Custom Tabs, Windows XP, Sales cloud Service cloud, Integration, Web Services.

Confidential

Role: Salesforce Developer/Administrator

Responsibilities:

• Developed various Custom Objects, Tabs, Components and Visual force Pages and Controllers.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.

Environment: Saleforce.com platform, Force.com Sites, Apex, Flex, Visual force, Pages, Data Loader, HTML, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, Eclipse IDE Plug-in, ETL tools.

Confidential

Role: Salesforce Developer/Administrator

Responsibilities:

• Assuming a leadership role in the area of requirements definition and application best practices and assisting with determining project scope with project managers and sponsors.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.
• Understanding and leveraging SFDC CRM processes for help with pre-sale activities.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response for automating business logic.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Developed various Visual force Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Performed Data Analysis and migrated data from SQL Server database to Force.com platform using Data Loader.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed several Custom Reports Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Saleforce.com platform, Apex Language, Visual force Pages, Component Controllers , Salesforce.com Data Loader, Workflow Approvals, Reports, Service Cloud ,Custom Objects, Custom Tabs, Email Services, HTML,Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Windows.

Confidential

Role: Salesforce Developer/Administrator

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com SFDC and using other Platform based technologies like Visual force, Force.com API, and Web Services.
• Developed various Custom Objects, Tabs, and Entity-Relationship data model and validation rules.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Created various Reports summary reports, matrix reports, pie charts, dashboards and graphics and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Worked on creating custom E-mail templates like Mass Email, Email Templates, and Communication Templates to be sent to the customers regarding the new campaign benefits.
• Customized Company Profile, Security Access Controls as per the organization requirements.
• Collaborated with chatter to make the internal team aware of the ongoing development.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Collaborated with the QA team in reviewing and validating test plans and test cases, and ensure that the application meets user requirements.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Training the internal business users to use the application and develop their own custom reports

Environment: Saleforce.com platform, Apex, Visual force, Salesforce.com Data Loader, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML,Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.