OBJECTIVE

To obtain a position in IT management, IT Security and networking engineering where my background, education and experience will be utilized and challenged.

Targeted Future Projects:

• Windows systems administrator
• Network administrator
• Network Engineer
• Security engineer Operation - Analyst - Configurations - Deployment
• F5 Engineer Operation - Configurations Deployment
• Citrix Administrator Operation Administration
• IT Support Specialist III
• Help Desk Manager
• Project Manager
• Remote Access IT Technical Consultant

SUMMARY

• Under general direction, responsible for the acquisition, installation, maintenance and usage of the wide and local area network, Manages network performance and maintains network security, Ensures that security procedures are implemented and enforced, installs all network software, evaluates, develops and maintains telecommunications systems, troubleshoots network problems, establishes and implements network policies, procedures and standards and ensures their conformance with information systems and company's objectives, trains users on network operation
• Monitors and responds to complex technical control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques. Provides primary interface with contractor support service groups or provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance. Provide network server support. DLP and NAC implementation and configuration
• Providing guidance and training for less experienced engineers.
• Implement, Configure, Maintain, Fine Tune Troubleshoot Data Leak Prevention DLP Solution.
• Implement, Configure, Maintain, Fine Tune Troubleshoot Network Access Control NAC Solution.
• adnistrated of server technologies HP blades, VMware, dedicated server hardware, cloud Detected and mitigated of SQL injection attacks Detected and mitigated of DDOS attacks Detected and mitigated of malware attacks, Incident response and DR Disaster recovery expert, Cisco ISE, Source fire IDS, Bluecoat, ASA firewall, F5, ICE, PCI and Cisco Security

WORK EXPERIENCE

Confidential

Managed Services provider, Disaster Recovery, Enterprise Cloud

• SOC Center Servers Implantation and service integration Engineering
• Data Centers and End user system analysis planning and deployment management
• Developing effective recovery infrastructure solutions.
• Proven ability to troubleshoot, resolve issues and develop knowledge resources to increase uptime and restoration of services. Cisco Firewalls lifecycle management design, config, code upgrades, Rules management
• Troubleshoot firewall issues setting up captures, syslog.
• Network administrators write scripts and applications that access Active Directory Domain Services to automate common administrative tasks, such as adding users and groups, managing printers, and setting permissions for network resources
• DLP and NAC implementation and configuration
• Implement, Configure, Maintain, Fine Tune Troubleshoot Data Leak Prevention DLP Solution.
• Implement, Configure, Maintain, Fine Tune Troubleshoot Network Access Control NAC Solution
• Proven ability to develop scalable solutions based on hands-on experience and savvy ability to anticipate customer expansion needs and solve critical problems expediently and effectively during crisis situations.
• Served as the liaison between customers, sales personnel and operational staff to effectively communicate the needs of the customers according to agreed upon configuration plans.
• Manage ghost cast deployment and equipment restoration from hot site to production site.
• Administrating Servers, Switches, Routers, Proxy, F5-BIG IP and Monitring NOC/SOC Activities

Confidential

Sr. Network Security Engineer

• Develop and implement enterprise network architectures using industry best practice methodologies
• Design, implementation, administration, and management of enterprise IT service management solution
• Support Palo Alto Firewall and Aruba Networks Technology Segment Infrastructure
• Support Cisco Firewall and and Juniper Networks Technology Segment Infrastructure
• Configuring, deploying server load balancers and Configuring, deploying reverse proxies
• Configuring, deploying internal and external DNS services
• Support Palo Alto Networks and Aruba Networks Technology Segment Infrastructure
• Perform administration and preventative maintenance of all F5 Networks BIGIP LTM equipment deployment
• Administrating ISA Server and F5 BIG IP Proxy, http, https load balancing
• Administrate F5 BIG-IP LTM/GTM/APM Laodbalancer and security solution
• Administrate Blue Coat ProxySG as Reverse Proxies
• Cisco ISE, Source fire IDS, Bluecoat, ASA firewall, F5, ICE, PCI and Cisco Security
• Manage Open Web Application Security Project OWASP
• Manage and Montoring Security Information and Event Management SIEM
• Contributes to incident resolution by diagnosing and troubleshooting the incidents
• Understanding of how hardware design contributes to threat mitigation
• Detected and mitigated of SQL injection attacks
• Detected and mitigated of DDOS attacks
• Detected and mitigated of malware attacks
• Implemented Pro IPS System to diverse set of networked applications requiring application traffic management solutions, including HTTP, HTTPS, SSH, FTP, DNS, NTP, ANYCAST services
• DMZ Network infrastructure knowledge including topology, security policies, firewalls and the L2/L3 switch and router infrastructure is required.
• Data Center DMZ design and implementation
• Monitoring and Fore Scout Counteract is security control platform
• Use Spectrum Security to manage and monitor multi sites network traffics
• Use Aruba Software to manage and Monitor multi sites wireless networking
• Secure switches and Physical Ports using NOC Authentication Technology
• Build and support security related infrastructure systems Performance Engineering
• Conduct network application readiness assessments of new and existing enterprise applications
• Manage Open Web Application Security Project OWASP
• Security Information and Event Management SIEM
• Monitoring and Fore Scout Counteract is security control platform
• F5 BIG IP and Proxy, http, https load balancing
• Data Center DMZ design and implementation
• Symantec NAC Implementation and security project management
• Implementing Symantec access control management solution strategy
• Use Spectrum Security to manage and monitor multi sites network traffics
• Use Aruba Software to manage and Monitor multi sites wireless networking
• Secure switches and Physical Ports using NOC Authentication Technology
• Build and support security related infrastructure systems
• McAfee antivirus, spam, spyware protection, virus protection, virus removal and application security
• Analyses of NSESSUS Vulnerability Management Scanning
• Knowledge of ISO 27K, IT Controls, CobiT, and Sarbanes-Oxley
• Maintain and monitoring Web Defend firewall logs and application for vulnerabilities
• Configure Endpoint SEP12 Symantec endpoint protection 12 Cisco Security Agent CSA
• Mitigating any vulnerabilities in the Web application firewall and set rules for each of the applications
• Administering user's digital rights management of identified documents
• Experience with the security issues surrounding SOA and web services, and the ability to architect solutions
• Provide Cyber security and Information Assurance program support
• Develop, test, and operate firewalls, intrusion detection systems, enterprise anti-virus systems
• Safeguard networks against unauthorized infiltration, modification, destruction or disclosure
• Design, Implement and Monitor NOC NETWORK OPERATION CENTER
• Information Assurance Logs conversion to Management reporting and presentation
• Expert in DLP Data loss prevention and Disaster Recovery Plan
• Expert in Incident response Event Management
• Inspector: DOD Network and Organizational Inspection Program OIP
• Expert of Design and implement Robust Security Systems According to NIST, ISO-27001
• Expert DOD IA Certification and Accreditation Process DIACAP

Confidential

Network Security Engineer

• Lead engineer for datacenter relocation
• Lead engineer relocating multiple server rooms to a consolidated datacenter
• Applied various technologies to identify server and application dependencies
• Developed and executed move event criteria and communication plan throughout the lifecycle of the project
• Validated application test plans using various network tools reducing risk and minimizing end-user impact
• Worked with network team to identify potential impact of new IP addressing scheme as a result of the relocation. Application components were isolated via VLAN with new addressing and transaction performance
• Developed and implemented single-vendor and multi-vendor enterprise network management architectures using industry and vendor best practice methodologies
• Lead NSM teams responsible for design, implementation, administration, and management of enterprise system
• Interfaced with customer to define critical business applications
• Developed support documentation and conducted operations training for deployed solutions
• Designed and implemented a high-availability enterprise DNS and DHCP, and IP management solution for global telecommunications company
• Cisco ISE, Source fire IDS, Bluecoat, ASA firewall, F5, ICE, PCI and Cisco Security
• Support Palo Alto Firewall and Aruba Networks Technology Segment Infrastructure
• Support Cisco Firewall and and Juniper Networks Technology Segment Infrastructure
• Integrated solution with corporate Active Directory implementation
• Developed and validated failover test plan and worked with global deployment team to implement solution and execute scheduled failover testing.
• Implminting and Configuring TCP/IP, DNS Architecture, Server Load Balancing, Routing, Switching, NOC /SOC Network Security, Web and Mobile Applications.
• Windows and UNIX Operating System Administration
• Implemented and configured Windows 2008 R2 Server
• Implemented and configured Windows 7 in large scale corporate environment
• Maintained Active Directory Administration,
• Built servers in VMware VSphere environment
• Administrated MS Exchange 2010
• Experience with F5 LTM/GTM expertise v11.x
• Maximos ticketing system , PeopleSoft Financials and PeopleSoft HR
• P 2 V and V 2 P Servers Protections Via Dell Appassure Snap-Shot Backup and recovery
• Design, Implement and Configure LAN/MAN/WAN and Wireless Networking
• Install / Configure Cisco Switches, routers and Firewalls
• Install, configure, and manage Cisco firewalls ASA 5500 series, PIX, FWSM .
• Experience with Cisco CSS or other load balancer technologies and F5 BIG IP
• Install / Configure Brocade Switches, Routers
• Setup, configure and manage all Brocade SAN switches
• Install / Configure Juniper Switches and Firewalls
• Install / Configure and Monitor Juniper Networks SSG Series SSG350M Appliance / SSG550M Appliance
• Data Center DMZ design and implementation
• Configure and troubleshoot IDS/IPS, VPN, Content Filtering Solution, and Firewalls
• Install / Configure Wireless networking and Monitor AP's Traffics
• Monitor and Mitigate Large-Scale Multi-Sites Networking Using CA Spectrum Management
• Design, configure and deploy Brocade Mobility RFS6000 wireless controller and access points.
• Knowledge of routing protocols, especially BGP Border Gateway Protocol

Confidential

Sr. SOC/NOC Analyst/Engineer

• Responsible for sustaining managed service engineering support, design, and
• Designed and implemented proactive management solution that improved incident notification, isolation, and resolution times. NMS solution reduced SLA violations
• Providing a single portal for all operations tools improving the efficiency of the NOC
• Implemented a continual improvement process designed to mature the capabilities of the management solution based upon feedback from NOC Team Leaders.
• Developed reports reducing the NOC turn-over time between shifts by consolidating multiple data sets into a single format clearly defining the incident status
• Provided network support for other IT business initiatives, implementations and rollouts
• Manage the performance of Level 1 and Level 2 services support to clients internal and external and ensure that service levels are achieved.
• Designing, deploying, maintaining complex wireless data networks for indoor and outdoor
• Support Palo Alto Networks and Aruba Networks Technology Segment Infrastructure
• Understanding of IEEE 802.11 standards including 802.11a, 802.11b, 802.11g, 802.11i and 802.11n
• Understanding of all wireless security practices and fundamentals covered in 802.11i
• Knowledge of and direct experience deploying and configuring Cisco Wireless LAN Controllers
• Designing and implementing a Cisco 802.11 a/b/g/n network infrastructure that support various 802.11 client
• Understanding of the Proxim wireless AP system configuration and architecture
• Performing an RF analysis which identifies RF sources of interference which can affect the performance
• Conducting wireless site surveys for Cisco 802.11 a/b/g/n Wi-Fi infrastructure deployments and direct experience resolving interference issues
• Monitor and Mitigate Large-Scale Multi-Sites Wireless Networking Using ARUBA Management

Confidential

IT Support Engineer

• Provide high level IT strategic consulting to clients
• Complete initial network assessment of all assigned clients based on industry best practices
• Create, review, update, and enhance network documentation
• Providing on-site network management and support for a set of assigned customers.
• Establishing and maintaining networks, servers, and systems and troubleshooting network problems.
• Answering the phone, logging tickets into Remedy and Maximo ticketing systems
• Diagnose and troubleshoot hardware and software problems
• Load, install, and configure Anti-virus/Encryption/office suite for appropriate hardware configurations
• Maintain all aspects of equipment Inventory and Asset Management systems
• Administrated AVAYA Telephony, Support and Troubleshooting of hosted VoIP telephones onsite and remotely
• Hardware support including printers, scanners, faxes, copiers, and user desktop systems
• Installation and configuration Citrix Virtualization VMware, ESXi Server
• Build VMware Servers in Windows 2008 R2 Server and VMware V-Sphere 5.x
• Experience as an AIX, Web sphere Systems Administrator
• Plan, Design, Build Deliver core infrastructure solutions, specializing in virtual desktop solutions
• An innovative approach to solving client problems the client and the advancements of VMware
• Design, install, configure VMware ESX, ESXi, within vSphere 4 and 5 environments with Virtual Center
• Management, Lab Manager, Consolidated Backup, DRS, HA, DPM, vMotion and VMware Data
• Build, configure and deploy VMs and templates, Virtual-to-Virtual V2V and Virtual-to-Physical V2P
• Audio visual support and conference room setups.
• Develop weekly and monthly status reports
• Interacts with internal staff on all levels to help resolve IT-related
• Develop and document technical operations procedures
• Perform systems backups, archiving, and disaster recovery of internal systems.
• Effectively communicates relevant IT-related information to Management CEO-FEO
• Resolves and/or escalates issues in accordance with Service Level Agreements
• Testing systems for availability and performing scans for unapproved or outdated software.
• Harding systems with best practice security tools

Confidential

Network Engineer

• Implemented and configured Windows 2008 R2 Server
• Implemented and configured Windows 7 in large scale corporate environment
• Maintained Active Directory Administration,
• Built servers in VMware VSphere environment
• Administrated Multi-virsion of MS Exchange e-mail system
• Extensive experience working with both Wide Area Networks WAN and Local Area Networks LAN
• Hands on experience working on Cisco Catalyst 3500, 3700 and 6500 series switches
• Experience with Cisco CSS or other load balancer technologies, Cisco ASA firewalls in a large environment
• Knowledge of routing protocols, especially BGP Border Gateway Protocol
• Experience designing and implementing large scale BGP networks and CCIE Route/Switch and Security
• Experience testing of proposed solutions to validate design goals and stability/impact of implementation
• Experience with Cisco ASA 5510/5520/5550 series firewalls
• Development of design documents and configuration templates for Cisco routers
• Manage brocade switches, Juniper and Cisco firewalls
• Install / Configure and Monitor Juniper Networks SSG Series SSG350M Appliance / SSG550M Appliance
• Provide daily support for our Citrix environment and its entire infrastructure

Confidential

Service Desk Manager

• Oversee 100 of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization. Determine root cause of issues and communicate appropriately to internal and external customers. 25
• Train, coach and mentor Service Desk Specialists Level 1 / 2 including career development. Oversee staff activities. Builds/obtains from other departments training material for support staff. As needed, schedule employees working times and provide backup support. Interact with internal and external customers. 20
• Provide data and reporting of KPI's and trends to IT department and others in ad-hoc, weekly, monthly and as needed. Will drive Ticket Deep Dive and develop strategies for improvement. Work to make Service Desk the single source of truth and service delivery channel for IT. Monitor and manage phone queue participating in escalated calls as needed . 20
• Oversee Solutions repository and ensure top quality solutions are available to the staff. Develops Service and Business Level Agreements to set expectations and measure performance. Develops an effective and workable framework for managing and improving customer IT support in the organization, Advise management on situations that may require additional client support or escalation. 20
• Manage process for communicating outage/emergency activities to the organization. Manage vendor relationships as it depends on daily operational needs. PO review and approval/budgeting responsibility. Review survey feedback to improve services, tools and support experience. Keep confidential all applicant, client, and verification and company proprietary information. 10

Confidential

Desktop Support Manager

• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
• Assess the need for and implement performance upgrades to end user workstations
• Collaborate with Canon Copiers to ensure efficient operation
• Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
• Work with the company's helpdesk on assigned problem/IMAC tickets.
• Answer to and perform IMAC requests as they are submitted through the service desk.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.

Confidential

Help Desk Lead

• Delivery of End User Computing support. This includes support for all computers, printers, mobile devices, applications, IP telephony and their corresponding network connectivity, PC IMAC's Installs, Moves, Adds Changes so as to meet contractual Service Level Agreements for all identified clients providing outstanding customer service satisfaction, and timely resolutions within the organizations budget.
• Provided software and hardware application support to end-users,
• Maintained inventory of parts and supplies, PC troubleshooting and repair experience
• Supported local and network printers, Responsible for configuring, installing, and maintaining PC's
• Provided technical support and break/fix services to over 700 remote clients
• Maintained inventory and accountability of IBM computers on site
• Utilized software tools diagnosed vast of amount malfunctioned units on-site and remote areas
• Interacted with third party vendors for repairs, updates, part requests and services
• Coordinated and planned scheduled new major installs, configurations, migrations and utilized Symantec

Confidential

Desktop Support Manager/Owner

• Lead and develop internal NTT staff at multiple campus locations.
• Maintain a high level of employee moral within the team.
• Participate in the development of vendor contract and service requirements
• Manage and monitor vendor performance against Service Level Target complianc
• Manage Monitor PC Lifecycle to include lease refresh, data transfer break fix work.
• Manage the IMAC process
• Manage Helpdesk, Desk-side and Remote support services
• Resolve escalated client and vendor issues
• Maintains defined Customer Satisfaction Survey process, reporting and issue resolution