Summary

Accomplished Operations Executive and Executive MBA graduate offering expertise recognizing, producing and delivering impact over activity. Strong leader with proven track record of integrating business processes into leading edge technology and making significant impact on operational productivity and performance. Analytical decision maker skilled at evaluating situations, focusing on key issues, and developing corrective action plans. Gained valuable exposure and appreciation for international business practices and protocols through international studies in Shanghai, China and Bangalore, India.

Work History

Confidential

• Awarded Santander bank dealer of the month for 6 consecutive months
• Operational development, design and implementation of successful startup automotive dealership.
• Developed the organization to become the 1 Thrifty Car Sales franchise in the world in less than one year of operations
• Provide financial oversight and development of financial strategy, planning and reporting
• Oversight and development of tax strategy, risk management and capital expenditures
• Ownership of P L, balance sheet, accounting, HR, fixed Ops, IT and AP functions
• Directly Managed startup and ongoing development of franchise operations, cultivated company to first year revenues of 25M and staff of 50 employees.

Confidential

• Provide operational leadership of Microsoft's Programs Revenue Protection anti-piracy and anti-counterfeiting program
• Leading a matrixed cross functional team in to combat revenue loss due to piracy and fraud
• Fiscal year 2010 lead a cross functional team identifying 1Billion of existing piracy and preventing 385M of additional revenue losses
• Initiated and drove the development of project Colombo, responsible for identifying 60M worth of reseller fraud
• Conceived, developed and led the implementation of 3 corporate policies that fundamentally altered and improves Microsoft go to market business strategy, enhances intellectual property security
• Led the development and implementation of a comprehensive set of metrics used to monitor and manage the business.

Confidential

• Responsible for the development and implementation of Microsoft's cross operations Go Digital Strategy
• Create and deploy a tightly aligned and integrated cross functional, digital strategy to support the electronic sales and distribution of software and software as a service.
• Responsible for facilitating the coordination, alignment and integration of multiple Microsoft lines of business from a process and systems perspective, identify and catalogue redundancies and synergies.
• Lead the development of Business Intelligence to produce meaningful electronic software distribution and the software as a service metrics scorecard.

Confidential

• President and owner of Atlanta based consulting organization. Primary focus is to provide business and technology based consulting services to small and midsized business in the Southeast region.
• Managed deployment and operation of Network infrastructure for the SAP Sapphire conference in Atlanta GA. Network supported over 15,000 users.
• Lead consulting engagements surrounding organizational development and strategic alignment.
• Sold consulting engagements involving network implementations, systems support and telecommunications sales and support for a variety of Atlanta based organizations.
• Developed and implemented IT strategy and organizational plans for various customers.

Confidential

• Led Georgia operations for South Carolina based consulting company primarily supporting city and county governments with wide variety of technology initiatives.
• Sold managed and delivered technology consulting services to customers.
• Designed developed and issued RFP's, responded to RFP's, negotiated and managed multi year vendor and client contracts.
• Developed and implemented long term IT strategy for multiple clients
• Executed all facets of operational management including building and retaining highly effective team of technology support professionals, consultants, and sales force.
• Provided technical and operational leadership on all client projects including technology and infrastructure.
• Developed and drove the implementation of IT strategies that improved operational efficiencies and reduced cost.
• Grew regional sales of Cisco Wireless Mesh Networks and Voice over IP solutions by 30 .
• Led and managed contract negotiations, proposal development, business cultivation, and client retention efforts.

Confidential

• Developed and implemented IT strategy and operations for start-up of organization.
• Implemented and managed cloud computing and technology solutions for various clients.
• As part of senior management team, established tactical operational plans, defined technology and data warehousing strategies, building talented and productive professional systems group.
• Development of products, business lines and strategy that enabled rapid company growth.
• Managed purchase, construction and operation of high availability data center, included telecommunications and network systems, storage area networks and network operation centers.
• Developed and implemented Citrix based remote computing solution data center to support 500 customers providing high availability and redundancy.

Confidential

• Led technology operations for 40 different offices located throughout North America.
• Managed staff of over 150 employees, spanning all functional areas of IT.
• Led data center operations and consolidation from distributed locations to redundant centralized facilities.
• Identified and deployed technology solutions that accommodated the rapid expansion of organization.
• Negotiated and managed telecommunications, hardware, software contracts and service agreements.
• Implemented disaster recovery plan that included standby sites and redundant systems.

Professional Experience and Career Accomplishments

Operational Management

• Contributed to the success of various organizations by leading development and execution of business planning, product development, consultative sales, and customer retention strategies.
• Served as member of executive management team of start-up organization and helped grow the organization from 2 to 70 employees by defining lines of business to be developed and establishing policies and procedures.
• Successfully recruited, interviewed, and selected entire executive staffs that included directors of marketing, finance, and sales.
• Evaluated operational practices and restructured personnel and processes to streamline, improve efficiencies, and increase billable hours.

Analyzed and restructured client contracts, enforced contract terms. Efforts resulted in annual revenue increase of 75 .

• Effectively developed and implemented systems to control costs and reduce overhead.
• Utilized expert presentation talents to perform as key speaker at C-Level technically oriented client meetings, summits, and seminars.
• Recipient of the Microsoft Diversity Recruiting Champion Award.
• Awarded Microsoft Legal and Corporate Affairs partner of the year Award
• Technology Management
• Provided leadership in development and execution of technology strategies that included E-commerce, architectural and infrastructure development, mainframe solutions, internet-centric services, server-based computing, internetworking, wireless, bandwidth management, data center support and recovery.
• Lead the sales, design, implementation and support of VOIP, network, application development, website and service solutions.
• Implemented enterprise data center and network management systems, reducing downtime by 25 and annual cost by 35 increased network performance, security, and reliability through innovative network design changes.
• Designed and implemented disaster recovery, business continuity strategies and threat mitigation solutions.
• Utilized exceptional project management skills to define scope of work, manage plan and allocate resources for several large full-cycle system implementations.
• Developed and implemented world-class data centers for global organizations.
• Directed daily activities of team that managed and serviced information systems and E-Business needs of 35,000 employees.
• Successfully orchestrated and implemented domestic and international networks.
• Familiar with Sarbanes Oxley and HIPPA regulatory restrictions and requirements.