SUMMARY

• Over 16 years of experience as a Systems Engineer in a variety of environments. Skilled at managing complex IT projects.
• A driven and organized VMware Administrator. Possesses a strong work ethic, dedicated to offering the highest level of service to clients.
• An excellent communicator, proficient in client relations, and negotiations. A leader with the proven ability to find creative, win - win solutions.

TECHNICAL SKILLS

IT Talents: LAN, VPN, DNS, TCP/IP, VoIP, SMTP, SAN, WSUS, DHCP, IIS, FTP, SCSI, POP3, SNMP, RDP, WAN, IMAP, T1, WINS, RAID, LUN, NAS, SAN, HBA, VM, CNA, FCoE, P2V, RDM, HA, DRS

Administration: Active Directory, Microsoft Exchange 2003/2010, Symantec Backup Exec 2010/2012/2014/ Endpoint/Ghost, VMware ESX/ESXi 3.5/4.x/5.x, SQL Server 2008, Confidential MD Storage Manager, VirtualBox, Avocent KVM, Hyper-V, Navisphere, vSphere, MX Logic, Amazon Web Services (AWS)

Operating Systems: Windows XP/7/8, Server 2003/2008/2012 , Mac OSX, Android, SLES 9/10, Red Hat 5

Software: IBM AS/400, Magento, Liferay, Meditech, DameWare, Microsoft Office/Project/Visio/Lync/CRM, QuickBooks, Acronis, e-MDs, ALLDATA, Jira, TeamQuest, VMware vCenter Converter Standalone, Kaseya, Lotus Notes

Hardware: Confidential, IBM, Toshiba, Gateway, HP, Apple, POS/PBX Systems, BlackBerry, iPhone

Appliances: Cisco Pix 501/ASA 5500 Firewall, Adtran, SonicWALL, Barracuda Spam Firewall, Confidential PowerVault MD3200

Programming/Scripting: C, C++, Java, HTML, CSS, VBScript, Basic, Fortran, DOS, PowerShell, PowerCLI

PROFESSIONAL EXPERIENCE

Enterprise IT Consultant

Confidential, Austin, TX

Responsibilities:

• Management of IT infrastructure for several corporations
• Deployment of AWS EC2 Server Instances & S3 Storage
• Administration of Windows Server 2012 R2, SBS 2011, & Server 2008 R2
• Configuration of NetApp FAS2040 SAN storage appliance - Updated firmware via command line, reconfigured device, deployed LUNs to VMware hosts
• Setup and Deployment of Veeam 7 & 8
• Restoration and maintenance of VMware vCenter 5.1
• Installation and configuration of Symantec Backup Exec 2012/2014
• Remote administration of servers and workstations via Kaseya
• Use of Microsoft CRM for client and time management
• Development of PowerShell scripts for tasks in Windows/VMware environment
• System management with HP iLO & Confidential iDRAC
• Configuration and monitoring of Cisco ASA & FortiGate Firewalls
• Deployment and configuration of several Confidential PowerEdge servers including firmware updates and installation of Windows 2012 R2
• Configuration and deployment of McAfee MX Logic
• Upgrade and management of EMC/Lenovo NAS devices
• Use of Exchange Management Shell to administer Exchange databases
• Migration of SBS 2011 Installation from standalone drives to Raid array
• Support and maintenance of Citrix servers
• Management of vCenter server via PowerCLI
• Configuration and deployment of HP MSA 2312i SAN over iSCSI
• Deployment of Confidential PowerVault MD3260i into virtual environment - Updated firmware, configured Raid-10 array, issue LUNs to ESXi hosts
• Racked, mounted, and configured Cisco 3850/2960 switches
• Deployment and configuration of Quantum Scalar i40 tape library
• Network Monitoring with What’s Up Gold, Spiceworks, LogicMonitor, Monitis, & Solar Winds Network Performance Monitor

VMware Administrator

Confidential, Albuquerque, NM

Responsibilities:

• Virtualization (P2V) of Windows and Linux (Red Hat 5, SLES) servers from physical hardware to virtual machines
• Deployment of new Windows and Linux VMs according to architected specifications
• Documentation and project tracking of VM deployment and server virtualization in JIRA
• Acted as primary point of contact for multiple VM projects
• Monitoring of system health of the virtual environment (VMware 3.5/5.0)
• Worked with application owners on multi-server virtualization projects
• Linux server administration and configuration
• Installation and monitoring of BigFix software
• Worked with storage team in provisioning LUNs/SAN for VMware Datacenters
• Scripting with PowerShell and VMware vSphere PowerCLI
• Creation of virtual environments including setup of Datacenters and virtual clusters, installation of ESXi on hosts, as well as deployment and configuration of DRS, HA, Virtual Management Appliances, and vApps
• Management and Testing of multiple virtual environments consisting of hundreds of ESX hosts and thousands of VMs
• Management of IBM and HP Blade servers via remote console
• Configuration of Raw Device Mapping for storage on VMs that required RDM

Systems Engineer

Confidential, Austin, TX

Responsibilities:

• Management of 20,000+ Confidential Enterprise production/lab servers in multiple data centers
• Hardware troubleshooting and replacement of 7+ generations of Confidential PowerEdge servers
• Collaboration with a global team of support engineers, developers, and users to resolve server issues and to maintain maximum server uptime
• Server administration of VMware 5.0 environment
• Restored/tested server connectivity to SAN
• Administration of Windows Server 2003, 2008, and multiple versions of Oracle Enterprise Linux, Red Hat Enterprise Linux, and SUSE Enterprise Linux Server
• Tracked and documented work via BMC Remedy ticketing system
• OS deployment via SCCM

Test Engineer

Confidential, Round Rock, TX

Responsibilities:

• Enterprise System Testing (EST Validation Team) of Confidential PowerEdge R720/R820 Servers
• Rigorous test case execution in an extremely fast paced environment under strict deadlines
• Collaboration with software development and engineering teams to troubleshoot, document, and isolate defects in BIOS, iDRAC, Lifecycle Controller, and system firmware
• Motherboard replacement & assembly of next generation (12G) servers
• Installation &advanced configuration of Microsoft Server 2008 R2/x64 SP2 Enterprise
• Microsoft Hyper-V Deployment, modification, and utilization on EMC Clariion SANs
• VMware ESXi 5.0 installation and management
• Configuration of RAID 0, 1, 5, 6, 10 sets in Confidential Perc Controller
• Fibre Channel HBA/FCoE/CNA configuration including booting to remote LUNs
• Management of VMs, servers, and NAS devices
• System stress testing utilizing tools such as IXIA, Memesys, & TestBench

Network Engineer

Confidential, Austin, TX

Responsibilities:

• Onsite computer and network support for business and home users
• Microsoft Server 2008 configuration: Active Directory, Group Policy, WSUS
• Remote Access/VPN configuration with RDP
• Testing of Office 365 for clients
• Troubleshooting hardware, software, and network issues
• Small Business Server 2011 migration (P2V) to VMware ESXi 4.0
• Designed and implemented network for Automotive repair shop: Confidential PowerEdge/Optiplex hardware, cabling, network appliances, Server 2008
• Network deployment of ALLDATA software including SQL 2008
• Testing of server and network hardware to ensure optimal functionality
• Wireless Router/Access point configuration
• Installation and Management of Backup Exec 2010
• Configuration and deployment of HP Proliant Servers
• Network/System monitoring& documentation
• Point of Sale system upgrades/replacements

Project Manager

Confidential, Austin, TX

Responsibilities:

• Managed SF Giants E-commerce Website Project
• Project Tasks: Contract negotiations, product design, software development, finance processes, customer service training, order fulfillment, marketing, and product manufacturing.
• Hosted daily meetings with stakeholders to designate work and check progress
• Assisted internal and external team members in overcoming obstacles to completing assigned tasks
• Project was completed within a rigid timeline of 6 weeks. All goals were met or exceeded.
• Gross sales exceeded $200k within first two weeks of launch.

E-Commerce Administrator

Confidential, Austin, TX

Responsibilities:

• Provided technical training and support to over 200 Sales Reps
• Relayed company policies and procedures
• Assisted with marketing materials and pricing structures
• Managed multiple online databases
• Acted as liaison between sales force, software developers, marketing, and corporate
• Managed Liferay Portal, updated content, configured portlets, imported data
• Met with developers and UI/UX team to design Liferay Portal for optimal use and functionality
• Diagnosed and resolved remote hardware, software, and network issues
• Created instructional documentation (How-To/FAQs)
• Setup, support, and management of email accounts

Network Administrator

Confidential, Pflugerville, TX

Responsibilities:

• Managed the networks of corporate clients locally and remotely via periodic maintenance checks, telephone/email support, software updates, and monitoring
• Re-established networks after critical hardware failure and virus infection by recovering data, restoring data, rebuilding Active Directory, replacing failed hardware with fault tolerant solutions, and implementing automatic backup procedures via Windows Backup and Symantec Backup Exec.
• Configured and deployed VPN, static Point-to-Point, and T-1 connections
• OS Imaging of Windows servers/desktops
• Deployed and managed servers in data center environments
• Managed physical move of 30+ node network to new location
• Designed and implemented HIPAA Network Security protocols for medical networks.
• Web Development: Secured domains and hosting space, Updated/managed DNS records, Created and maintained client websites.
• Scripting in VBScript
• Alpha/Beta release testing of EMR software.
• Configured and administered Exchange Server 2003/2010 for 100+ users
• Supported mobile devices and mobile email solutions - BlackBerry, iPhone, Android
• Configured and deployed Cisco Pix/ASA firewall routers
• Migrated Microsoft Server 2000 and Exchange 2003 installations to new hardware.
• Managed Active Directory, DNS, backups, and SQL databases
• Configured raid arrays on Windows servers: Raid 1, 5, 10.
• Repaired and upgraded Apple/Mac desktops and laptops.

IT Project Manager

Confidential, Round Rock, TX

Responsibilities:

• Managed medical network installation projects.
• Gathered system requirements and used them as a template for implementation
• Built and deployed servers and workstations into new medical offices.
• Created disaster recovery plans
• Ensured network and data protection for clients with encryption and system wide security protocols
• Completed projects within stringent deadlines and narrow budgets
• Provided technical support to clients for software, hardware, and networking issues.
• Trained doctors and medical staff on software use as well as system and network best practices
• Compiled detailed network documentation and presented it to clients
• Generated service and equipment sales

Proprietor/Operator

Confidential, San Marcos, TX

Responsibilities:

• Established a store that sold and serviced new and used computer equipment
• Repaired PC hardware, provided telephone and onsite support.
• Managed networks for several businesses in the San Marcos and Austin areas.
• Supervised employees/contractors
• Secured contracts with the State of Texas for computer equipment and service.