Engineer virtualized domain utilizing Windows Server 2008 in a VMware ESXi environment used to run customers customized software products for use in secure government facility.
Engineered automated backup solution utilizing both tape and virtual datastores using Backup Exec V-ray in a VMware environment.
Create user accounts and manage individuals IT security groups to interact with client's software for end user access controls utilizing Microsoft Active Directory.
Created customized Group Policy Objects GPO's in Active Directory to implement IT systems security controls for Windows Server 2008 R2 and Windows 7 workstations and user accounts.
Engineered a redundant virtualized zero-client solution to use virtualized workstations through Wyse Zero-client devices for the end users utilizing VMware Horizon view.
Integrated SNMP solution to interface with programmable logic controllers, virtual servers, and Integrated Dell Remote Access Control IDRAC port to monitor the systems from within the customers customized software.
Configured communication on hosts virtual switch and servers multiple physical NICs with managed switches VLAN.
Remediate security vulnerabilities and applying Microsoft patches on workstations and servers in accordance with prescribed policies and procedures.
Confidential
Network Security Specialist
Provide systems administration, website administration, and website support in a secure government environment for call recording and workforce management systems.
Manage and perform administration on Windows Server 2008 R2 Windows Server 2003 and SQL server 2005/2008 Call center servers.
Perform systems support for call center IVR servers and software.
Perform system upgrades and implement any new security policies per DFAS and DOD guidance and information assurance policies. Remediate security vulnerabilities within the call center network.
Created and implemented server and website certificates for all servers maintained.
Maintained PKI secured website access controls by maintaining both end user accounts and ID certificates. Provided support for any PKI issues related to the end users access to the websites.
Performed security review on system servers with knowledge of policies, procedures and regulations for both DOD and DFAS
Maintain systems backup recovery and data archiving for call center servers. Created and reviewed documentation for contingency planning
Created and updating all systems technical documentation.
Train and coach both government and contract users and supervisors. Develop training material and guidance in an easy to follow format.
Confidential
IT Operations Systems Analyst
Support Network Operations for all of DFAS as part of TSO-Corporate Services, Infrastructure Operations Division IOD helpdesk. Provide technical analysis to management and engineering teams for DFAS WAN connectivity issues. Effectively communicate issues to operations manager or supervisor.
Provide Tier 3 level helpdesk support for DOD Enterprise Local Area Network supporting over 17,000 users.
Monitor and support the organizations WAN and LAN connectivity. Monitor and support the organizations servers, virtual servers, and storage systems using monitoring tools, including System Center Operation Manager SCOM to discover distinguish critical issues.
Setup VPN and Dial-up ISP service for users using Active Directory and TACACS. Provide VPN and Dial-up support for TDY and offsite users.
Monitor and maintain backups for several HP servers using Symantec Backup Exec and Arcserve Brightstor backup software.
Provide PKI support for encryption related issues and PKI secured website issues.
Trusted to reset Smartcard PIN for multiple government agencies for users CAC Common Access Cards as a DOD CTA CAC Trusted Agent .
Support end users and tier 1 2 with issues pertaining to encrypting, decrypting, and/or reencrypting with Credant on computer workstations.
Team leader as IOD Helpdesk lead-tech providing supervisory functions, such as tasking peers, monitoring workload, and advising management. Coached and trained other helpdesk colleagues and provided managerial direction when needed.
Maintain local workstations that are not under contract by updating system software to be compliant with DFAS standards. Create and maintained computer images of those workstations using Symantec Ghost.
Confidential
Help Desk Analyst Temp
Tier 1 and Tier 2 level helpdesk support, supporting over 3,000 users as an effective problem solver assisting customers with their local computer hardware, software, and access problems.
Provided daily systems administration by adding, removing, and transferring computer user accounts using Microsoft Active Directory per customer needs.
Using Microsoft Exchange created and modified public folders, distribution lists and email accounts.
Successfully deployed a new upgraded operating system image to the local workstations throughout the district. Created documentation to help train the local users on the newly deployed image.
Completed the build of a new Microsoft Exchange server to be added into the network.
Restored end user's accounts, account profiles and/or email accounts from backup tape using Veritas Backup Exec.
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