SUMMARY

• Accomplished IT Professional with 10+ years of experience as an Application Systems Administrator with 4+ years in a Technical Manager capacity specializing in server - application configurations, troubleshooting, functional/technical requirements gathering, architecture design reviews, pre/post-sales support, vendor management, and production support.
• Gathered diverse experience for projects/clients globally in different industries (Automated Retail Solutions, eCommerce, Pharmaceuticals, IT Shared Services, Financials, Appliance Manufacturing, Hotel Management, Chemical Manufacturing, and Consumer Electronics Marketing) and rendering IT consulting expertise such as Solution Architecture Design, Proof of Concept Analysis, Implementation, including Project Management, and Engagement Management related work.
• Extremely familiar with processes involving Change Management, Continuous Improvement Efforts, System/Application Business Analysis, System/Performance Testing, Release Management, and Operational Support.
• Extensive experience in 24/7 support operation models for maintenance, critical patch/firmware updates, Production break-fixes, incidents, system outages, application support (.NET and Java Web Apps/ Citrix/ Oracle Apps/Sharepoint /Documentum/Websphere/Peoplesoft) and server configurations (VMWare/ Azure Cloud/ Unix/ Linux/ IIS/ Apache Tomcat).
• Increased client’s business value and satisfaction by strategic implementations of application performance optimizations, build-deployment automations, maximizing server performance through app/systems consolidation, leading efforts for Enterprise Disaster Recovery exercises, Business Continuity Planning/Implementation, and improving support processes provided by the Technology Team.
• Established 3rd party/vendor relationships with API and technology solution partners such as ExactTarget Digital Marketing, FirstData, Chase Paymentech, Microsoft, Savvis/Century Link, Akamai, IBM, Microsoft, and UrbanCode.
• Facilitated various meetings to coordinate project milestones, technical issues, root cause analysis, and create executive decks for status reporting to higher management.
• Authored and reviewed various deliverables during Project Charter such as Statements of Work, Request for Proposals, Request for Information, Proof-of-Concept proposals, Work Breakdown Structure, Risk and Issue Management Plans, Key Performance Indexes with stringent goals of customer quality and satisfaction by being featured on company newsletters and performance awards from clients.
• Highly involved in current clients dat dealt with Agile Development and past projects using Waterfall SDLC.

TECHNICAL SKILLS

Operating Systems/ Platforms: Windows Azure, Windows Server 2003, 2008, 2012, Unix (Solaris and Redhat Linux)

Windows Security/ Protocols: Active Directory Services, GPO, NTFS Security, DNS, LDAP, QUEST Migration Manager, ADMT, TCP/IP, DHCP, DNS, SMTP, FTP, HTTP/s, RCP

Web/Application Servers/Frameworks: Microsoft IIS 6.0/7.x/8.x, Oracle Application Server 9i/10g, HTML, XML, JAVA, Spring MVC ASP, SOAP, REST, WCF, and .NET 3.x/4.0/4.5

Middleware Technologies: Apache Tomcat 5.0/6.0, IBM Websphere Business Integration Administration v4.3, MQSeries v5.3, IBM Application Server, MSMQ, Rabbit MQ, Windows Azure Service Bus, Windows Azure AppFabric

Software Configuration Management Tools: Cruise Control, Vault, SVN, PVCS (Polytron Version Control System), CVS, Jenkins, Anthill Pro, TFS, Mingle, Powershell Scripting, Batch Scripting, and ant/nant

Other Technologies/Tools: Agile Methodologies, ExactTarget API, Citrix Presentation Server and ICA Client, EMC Documentum Content Server, ExtraHop, Fiddler, Sitescope Monitoring 9.0/10, Topaz BAC 5.0/7.0, VMWare ESX, MS Office, MS Projects, Visio, Sharepoint Server 2007/2010, Splunk, AppDynamics, Cerebrata Cloud Storage Studio

Database: Working knowledge with SQL 2005/2008/2012 , Oracle 9i/10g, SQL Management Studio, SQL Compare, and Data Modeling Principals

PROFESSIONAL EXPERIENCE

Confidential

DevOps Lead Engineer/ Engagement Manager

Responsibilities:

• Review functional and technical requirements mapping to architecture design flows for channel work and revenue generating projects
• Subject Matter Expert for business critical apps involving billing and paymentgateway apps allowing me to manage vendor relationships such as Chase, FirstData, and ExactTarget in a SOX + PCI controlled environment.
• Managed 24/7 support operations for the DevOps Team of 8 people for in-house developed and vendor managed applications in Windows Azure, Windows Server, and Linux Redhat platforms with a total of 120+ enterprise servers.
• Authored various documentations and operation procedures (Architecture Diagram, Production Run Guide, Implementation Checklist, Deployment Guide, Security Matrix, S/W-H/W Inventory List, Release Calendar)
• Supported high visibility, multi-million, revenue-generating Projects in a full Agile Development Lifecycle by deploying and managing applications from Dev-QA/Integration-Staging-Prod-DR environments.
• Represent DevOps Group on Project Charter meetings and discussing Scope of Work for each channel.
• Configured changes with .NET and Java applications, ESB solution (Azure Service Bus, MSMQ, RabbitMQ), IIS, and troubleshoot application errors/HTTP errors/web exceptions/stack traces, including optimization of application traffic trends using tools like perfmon, splunk, fiddler, SOAP UI, and extrahop.
• Manage Onshore/Offshore DevOps Engrs on their day to day operations, assisting on capacity planning activities, and delegate work for resources’ chargeability.
• Helped implement the build-deployment automations using CruiseControl, Vault, Jenkins, AnthillPro, NANT, batch and shell scripting.
• Participated on various technical screening and onboarding for new DevOps resources within the company.
• Provided regular feedback to Redbox Leadership on current status of operations, continuous improvements initiatives, application architecture reviews, ad-hoc reporting/analysis, operations strategic planning, resource management, task deliverables, proof-of-concept proposals, and issue escalation until resolution.