Systems Manager Resume Profile

AREAS of EXPERTISE and SKILLS

Windows Exchange Server 2010 Windows Exchange Server 2003
Exchange Management Console Exchange Systems Manager
Exchange Management Shell Active Directory Users and Computers
Exchange Cluster Administrator Active Directory Service Interfaces Editor
Symantec Brightmail Gateway Symantec Mail Security for Microsoft Exchange
Microsoft Exchange Server MAPI Editor Windows 2008 Server Windows 2003 Server Windows 2000 Server Windows 7 Multitasking Technical Trouble Shooting

SUMMARY of QUALIFICATIONS

Significant Information Technology experience dedicated to client server networking providing various levels of technical support with interpersonal skills, self-motivation and prioritization.
An accomplished network administrator with a successful track record in applying technical skills to improving business performance for information technology leaders.
Developed interpersonal skills, having dealt with a diversity of professionals, clients, and staff members. Excellent communication skills with individuals at all levels.
Functions well in a fast-paced, high-pressure atmosphere.

WORK HISTORY

Confidential

Provide centralized and consolidated commercial second third tier support for U.S. Air Force utilizing advanced features within the Microsoft Exchange enterprise in classified and unclassified environments.
Provide 24/7 coverage supporting Exchange 2010 environments worldwide.
Supported environment consists of approximately 156 Exchange servers, 596 Exchange Databases hosting approximately 600,000 mailboxes, 45 Public Folder Servers, 100's of Domain Controllers, 82 BlackBerry Mobile servers and 45 Good Mobile servers.
Frequent use of Exchange Management Console, Exchange Management Shell, Public Folder Management Console, ExFolders, Message Tracking, VMware vSphere Client functionality for multiple virtual server hosts, Performance Monitors, Best Practices Analyzer, Active Directory Sites and Service, Active Directory Administrative Center and ADSI Edit.
PowerShell scripts and commands include and not limited to mailbox creations, permissions reconnects, statistics, exports, imports, auto discover site scopes and dismount/mount DB's, etc..
Configure and manage Exchange clusters utilizing Exchange Cluster Administrator.
Exchange DAG Switchovers, mount/dismount DB's, create, suspend, resume, and maintain databases.
Install Exchange Service Packs, KB's, monitor event logs, and modify NIC's and IP/DNS/WINS configurations.
Public Folder Distributed Authoring and Versioning DAV -based Administration tool PFDAVAdmin to perform various management tasks.
Utilize Performance Monitor for Processor s , NIC s , Memory and Disc Utilization.
Trace email transmissions using Exchange Message Tracking and Mail Relay's.
Assist network services, boundary and firewall teams during mail routing resolutions.
Coordinate and assist in various levels of troubleshooting during operational events working with appropriate network services teams.
Priority maintenance associated with classified mail and security incidents.
Utilize Remedy incident management system to document all activities associated with incident through resolution.

Confidential

Administer the internal EDS LAN/WAN infrastructure for a major EDS Client, which included 800 users, located in major locations and Work from Home customers.
Responsibilities included the support of Cisco switches, Windows 2000/2003/2008 servers for file, print and DHCP services, WSUS Servers, Application Servers, Lotus Notes Servers, etc.
Administrator for internal development infrastructure which currently comprises Windows 2000/2003/2008 servers/Windows XP workstations, Cisco Routers Switches, ODS hubs, Windows NT 4.0 Terminal Server thin client/MetaFrame 1.8 and Lotus Notes 6 as well as various peripherals. Also responsible for supporting hardware and software for all our EDS Clients residing locally and remotely.
Technical team leader for desktop refresh project for 900 client workstations. Created Windows XP and Windows 2000 images using Drive Image Pro/Deploy Center for 16 model types deployed in 4 major locations.
Have developed and maintained standardized images for desktop and laptop workstations.
Have administered remote access via Terminal Server/Citrix MetaFrame to 250 offsite clients.
Day to day interaction with Clients and Client Executives.
Create maintain various server objects, monitor print queues, review disk usage user space limits, password resets, troubleshooting servers workstations, hardware software installs, schedule and monitor backups.

Participated in Novell Netware 3.01 to 4.10.2 conversions.
Implemented, Administered, performed maintenance and monitored file and print server, EDS NET Gateway server, Fax server, FTP server and MS-Mail server. Created and maintained various NDS objects, monitored print queues, reviewed disk usage and user space limits, password resets, software license metering, troubleshooting at server and workstation levels, hardware software installs.

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