QUALIFICATIONS OBJECTIVES

• Strong ability to conceptualize and prioritize projects and tasks. Strong ability to understand time-criticality, urgency levels and severity impacts for long short-term scenarios when dealing with issues and problems.
• In search of a position in IT to enhance and broaden my knowledge skill-sets as a technical lead in the arena of networks and security. Seeking for an organization that will reward me with opportunities to expand my growth in new technology innovations and complex enterprise solutions. Be able to engage in all aspects of engineering such as planning and design, implementation, deployment, and administration. To be involved in the decision making process and enhance my leadership and management roles.
• Over 14 years of progressive experience in network environments via holding various positions as an IT consultant, technical lead and network engineer positions.
• Hands-on experience with network architecture and design, network integration, hardware refresh and network migrations and SLA operations across various systems and IT environments.
• Ability to incorporate IT solutions to align with business plans and strategies of company's agenda.
• Possess technical capabilities and technical know-how to apply problem solving skills to resolve issues quickly and effectively.
• Demonstrate strong communication skills with the ability to work well with diverse personalities of all technical levels and management levels.
• Possess excellent technical, organizational and professional skills to adapt and overcome challenges in various work environments. Quick, motivated learner, with team-goal oriented mind.

TECHNOLOGY

• General Services/Policies/Protocols: LAN, MAN, WAN, DMZ, Data Center, Cloud, Disaster Recovery, High-Availability, unicast, multicast, broadcast, VLAN, PVLAN, VTP, SVI, STP, PVST , RSTP, MSTP, BPDU, PPPoE, port security, UDLD, BFD, CEF, TCP/IP, IPv4, IPv6, CIDR, VLSM, EIGRP, OSPF, RIP, IS-IS, BGP, MPLS, LDP, TRILL, LISP, ECMP, FabricPath, OTV, Layer 2 VPN, Layer 3 VPN, IKE/IPSEC, GRE, Split-tunneling, NAT, PAT, trunking, ISL, 801.1q, ether-channel, LACP, vPC, vPC , vDC, HSRP, VSS, VRRP, NSF, GLBP, MEC, VRF, VRF-Lite, ACL, PBR, QoS, RSVP, VOIP, SIP, SIP Trunking, RDP, Telnet, SSH, Active Directory, LDAP, AAA, TACACS , Radius, IAS, NAS, NAC, IGMP, PIM, 802.11, CAPWAP, EAP, PEAP, SSID, WPA, AES, 3DES, MD5, 802.1x, Security, firewall, web proxies, ISSU, EPLD, SSO, Load-balancing, BIND, DNS, DHCP, SMTP, ICMP, SNMP, VTY, DST, NTP, CDP, PPP, HDLC, DLCI, PVC, SVC, Frame-relay, ATM, DWDM, TLS, Native Fiber-Channel, FCoE, 1-Gig 10-Gig technologies, ping, ARP, trace route, syslog
• Physical Hardware: Fiber Cables/ Copper Patch cords, 10/100/1000/10G Ethernet based networks, Patch panels, Racks, Copper Fiber cable Fluke-Tester/Analyzer, sniffers, Circuits: PRI,T1/T3/DS3/OC3/OC12 , GBICs, XENPAKs, SFPs, other transceivers, adapters, NICs, HBA, CNA, Modems, DSLAM Copper-Mountain, Elastic, Nortel IMAS , Cisco's 6400 UACs Redback 1800 Concentrators, Cisco Content 11503, SpeedStream 5250 bridges, 3COM hubs, Cisco switches: 2900/3500/4000/4500/5000/5500/6500, Cisco series routers: 1800/1900/2500/2600/2900/3700/
• 4000/7000/12000, Cisco ASR1000, Cisco ASA, Cisco Nexus 1000/2000/5000/6000/7000 M series, F1,F2 series, Belkin/ SonicWall/ Linksys/ FlowPoint / Ascend / Netgear/ Netopia routers, PBX / BPX ATM / MGX Frame-Relay Muxs, LS1010 ATM switches, RiverStone 8000 aggregators, Lucent PSAX aggregators, Baystack switches, HP 2500 4000M switches, HP Procurve switches, Juniper J-series M320/M160/M40/M20/M10/M5 routers, Juniper Netscreen 25/N140/SSM-550, CSU/DSU Kentrox, Ascend, etc. , Radware Load-balancers and Fireproofs, BIG-IP F5 load-balancers, Cisco VPN concentrator 3060, AeroHive Wireless, Airespace WLC, Cisco WLC 5508, 1242 APs and various APs, Lantronix.
• Software/Application: Microsoft Office Suite, Visio, MS-Outlook, Lotus Notes, Lotus cc:Mail, Exchange, Active-Directory, MS Explorer, MS-DOS, AutoCAD, Adobe, Procurement Desktop, Applix Helpdesk, Infoblox, VISIO diagram, CONCORD, Cisco IOS, JUNOS, NX-OS, Track-IT, Remedy, Covad Trouble-Ticket System, HP-Service Desk Ticket System, EXCEED, Spectrum Cabletron 5.0 SNMP , Precision SNMP , Aperture: Vista 3.0, Vital QIP: Lucent Technologies, HP-OpenView SNMP , NETCOOL/Webtop SNMP , NETCOOL/VOIP SNMP , OpManager, WhatsUpGold, METASolve, DiamondView, PROVGUI 2.5.0 NOC, Harris-Test, CopperView GUI, Elastic Spectrum, IMAS GUI. Voice/IP Cisco Call-Manager, Cisco WCS, CiscoWorks LMS 3.2-4.2, Cisco Prime LMS and DCNM, Secure CRT, Putty, HyperTerminal, PCAnywhere 8.0-11.5, Peoplesoft8 Procurement 8.4, RSA ACE-Server database 5.2 Administration, Cisco ACS, Aerohive Manager, AnyPassword

PROFESSIONAL EXPERIENCE

Confidential

• Provided architectural network redesign solution for DCMS hosting datacenter on their tech/hardware refresh project.
• Provided engineering documentations for the new tech refresh.
• Performed site survey of current and new datacenter spaces, and provided risk assessments.
• Provided network analysis of current network design and configurations. Identified vulnerabilities, non-standard practices, one-offs, work-around and unique setups.
• Performed configuration verification and cleanup for LAN/WAN environments to achieve standardizations and good practices.
• Provided recommendations for datacenter cage layout design, rack elevation layout, PDU, power cord types, power specs and load requirements.
• Provided recommendations on cable management, copper and fiber patching, SFP transceiver requirements and media convertors.
• Provided BOM and pricing options for the new hardware/tech refresh so SBA agency could submit an RFP.
• Engineered DCMS/ELA's new IP and VLAN schemes, port assignments and density, routing and policy rules.
• Provided planning for new firewall build-outs which consisted of defining implementing interfaces, routes, NAT translations between internal and external IPs, network and service groups, hostname mappings, and new ACL rules.
• Provided Implementation for WAN devices that were being repurposed to support the new environments by updating interfaces, routes and policies.
• Performed configuration updates/setup for radius, AAA, DST, NTP, SSH, Console, logging, password changes, and banner/login.
• Configured OpManager and define alerts and notifications. Enabled SNMP traps and forwarding for all hosts, matching credentials and logging server details.
• Verified that the network devices met NIST 800-53v3 system HIGH configuration compliance such as FIPS-1/2.
• Provided comprehensive network, security and system administration services for all SBA environments. Supported all network interfaces and routing for DCMS, JAAMS, and ELA administrators.
• Provided Information Technology IT engineering and administration. Monitored and managed client owned devices such as Juniper Netscreens, Big IP F5 load-balancers, Brocade FC switches and 3PAR SAN, Cisco routers and switches.
• Supported IT security requirements across a broad spectrum of platforms and applications for DCMS, JAAMS, and ELA.
• Supported DCMS and ELA with firewall requests, ad hoc requests and configuration support.
• Provided level 2 and level 3 help desk support consisting of information assurance, disaster recovery, and continuity of operations support. Interfaced with Help Desk on end-user experience with ELA, JAAMS, and DCMS.
• Performed testing and implementation of security patches IOS updates, feature enhancements, and vendor recommended system upgrades. Performing Patch Management in accordance with our client's Patch Management Plan.
• Participated in documenting, scheduling, and testing failover capabilities locally and with CO-OP sites.

Confidential

• Refreshed VHC's core network, Radiology's core network, datacenter and remote sites using Cisco's Nexus 7K/5K/2K designs. Main duties included engineering the new network infrastructure by applying all aspects of planning and design, implementation, and deployment phases.
• Managed and administered VHC's entire main campus, customer offices, and remote sites. Maintained LAN/WAN, Data Center and DR environments. Functions included but not limited to administering user accounts, password updates, code and firmware updates, life-cycle management, coordinating maintenance and vendor related outages, etc.
• Performed annual capital budgets and network requirements for the network department.
• Performed annual network hardware and SLA contract renewals.
• Performed reviews on vendor SOW and BOM submittals for network related items.
• Managed and trained network engineers. Delegate assignments and responsibilities.
• Participated in verification and approval process in configuration management and DNS reviews for Change Controls/Break-fix.
• Involved in various internal meetings to handle project planning, status updates, weekly reviews and incident post-mortems.
• Performed risk assessment and risk management for projects.
• Performed annual technical project goal settings to align with business plans and goals. Assisted in setting schedules and timelines to set and align expectations of and for the company.
• Performed tasks and complex projects by working with various technical and non-technical internal departments, IS engineering, manufacturer and product vendors/partners, VARs, and ISPs.
• Performed product and service evaluations and analysis. Lower environment testing.
• Planned and executed the installation of new networking components to fulfill business requirements. Installation of networking components occurred outside of production service hours. Part of the Network Data migration and new deployment to set up network equipments and servers.
• Performed Network maintenance and upkeep for optimization, standardization, and resiliency. Responsibilities consisted of code and firmware upgrades, DST, password changes, licensing renewals, routine hardware life-cycle refresh, site survey and procedural review.
• Provided network setup/configurations for new system migrations and server turn-ups. This consisted of running cables for the data center, rack-mounting devices, configuring devices for server connectivity to the network. Coordinated initial install, test acceptance for network components.
• Setup and implemented IP schemes for business units or system requirements. Add/modify/Delete resource records and objects into DNS.
• Proactively monitor analyze the network infrastructure using management and configuration management tools such as WUG, CiscoWorks Prime LMS, DCNM, WCS, Juniper Netscreen, and syslog server notifications. Used Track-IT /Altiris-Symantec client management systems to document, track and report network tasks and incidents.
• Maintained all network gear consisting of routers, switches, wireless controllers and access points, firewalls, load-balancers, web proxies and other network appliances.
• Performed network asset management and inventory tracking.
• Created and provided network documentations and knowledge base for VHC's Information Systems group and helpdesk teams to provide high-level information and cross-train them as first-level defense support.
• Maintained a broad knowledge of all VHC's IT products and services.

Confidential

• Provided network support for Fannie Mae back-office backbone, RADIUS, TACACS , DNS, VPN, Off-shore On-shore remote access, VOIP, DMZ, External business customers and LAN/MAN/WAN environments.
• Setup and implement IP schemes for business units or business requirements. Add/modify/Delete resource records and objects into DNS.
• Verified and approved Configuration and DNS reviews for Change Controls and break/fix mode.
• Worked on various projects with internal/external network management tools, configuration management, and projects pertaining to documentations and storing and retrieving data.
• Planned and executed the installation of new networking components to fulfill business requirements. Installation of networking components occurred outside of production service hours. Part of the Network Data migration and new deployment to set up network equipments and servers.
• Performed Network maintenance for standardizing, optimizing, restructuring and resolving network issues. Coordinated initial install, test acceptance and turn-up of network elements.
• Supported VOIP issues regarding Voice/IP using Cisco Call Manager to setup group clusters and configure IP phones. Monitor and support voice-gateway devices and perform patch OS upgrades.
• Worked with UNIX, WinTel, IBM mainframe, EM M, Data Corporate Call Center, CORE, DMZ and E-business group to provide network support for service requests, network change-controls, network migrations deployment and network related issues.
• Provided network setup for hardware and software upgrades on network devices. Also completed network LDAP setup requests for our internal Fannie Mae groups. This consisted of running cables for the data center, rack-mounting devices, configuring devices for server connectivity to the network.
• Proactively monitored analyzed the network backbone infrastructure and Fannie Mae's customer sites using management tools such as HP OpenView, Netcool and syslog server notifications. Used Remedy to track and report network issues.
• Created and provided network documentations for Network Services group to train new employees. Cross-train associated groups on network environments and systems.
• Maintained a broad knowledge of all Fannie Mae's products and services, and escalation procedures.

Confidential

• Provided network operations and design support during the deployment of the integrated data/video/voice, facilities-based network.
• Performed network maintenance for standardizing, optimizing, restructuring and resolving network issues. Maintenance required management approval and was usually performed during a scheduled maintenance.
• Coordinated initial installs between circuit carriers and local field techs. Also turned-up new network elements and then performed tests for acceptance to support and expand Verizon Avenue's High Speed Data Network. This consisted of configuring the property routers, switches and activated new DSLAMs.
• Monitored the network using NetCool and HP-OpenView. In real time, through historical analysis managed the operational capacity, reliability, and performance of the network.
• Provided technical assistance during the installation and activation of subscribers. Coordinated with Engineering, Provisioning, and regional management in the deployment and activation of xDSL network.
• Troubleshot network outages, failures, and service degradations: issues consisting Hardware failures, Circuit issues, subscriber routing and latency issues, virus/spam issues, authentication and registration issues, configuration mismatches.
• Troubleshot network infrastructure issues regarding circuits consisting of DS3s, T3s, T1s, and multi-point-to-point, as well as routing, latency and packet loss issue, authentication and Customers Premise Equipment issues.
• Participated in senior-level working groups to determine the feasibility of the introduction of new facilities-based products. Participated in restructuring NOC procedures and methods.
• Participated as a subject matter expert, with network design and implementation groups. Assisted in the research, specification, testing, benchmarking, and selection of nationally deployed data/video/voice network components.
• Maintained a broad knowledge of all Verizon Avenue's products, reports and escalation procedures.

Confidential

IP Technology Network Ops Engineer

• Obtained knowledge of ISP/Operational Support System for IP Network: ATM, Frame Relay, SMDS, Point-to-Point, ADSL and ISDN.
• Performed surveillance for network management and updating of large scale Spectrum NMS which is responsible for all major functions of SNMP polling, Syslog gathering, event correlation, root cause analysis, event suppression, and event notification.
• Executed OPS ENG projects such as HSRP Standardization and Verification, IP route summation clean-up, PMTU workaround, TACACS, NTP hierarchy Back-office and ATM PVC clean-up, IOS upgrades, NRP standardization and hardware upgrades
• Performed root-call analysis and evaluation of network status and operating effectiveness.
• Turned up new 6400 UAC chassis into production environment. Upload NRP and NSP IOS code images and configurations.
• Performed trend analysis for ADSL network infrastructure usage and efficiency.
• Monitored data traffic and set traffic shaping to optimize performance optimum.
• Assigned IP addressing and configured IP pools for all ADSL authentication process.
• Configured and set DNS and Radius server IP's on all NRPs.
• Point of contact for Tier IV troubleshooting on escalated network issues.
• Performed on-call tasks for escalated issues and maintenance window tasks. Communicated with NOC staff for notifications on network changes and upgrades.
• Provided technical training on ADSL IPRS: Development, Deployment, Operations to new employees.
• Maintained a broad knowledge of all Verizon products, reports and escalation procedures.

Confidential

• Performed Tier IV troubleshooting for escalated issues for DSL and IPRS Analog customers.
• Implemented new expanded DSL infrastructure for deployment.
• Setup and performed network upgrades during maintenance windows such as IOS upgrades, IP traffic migrations route policy changes.
• Groomed UNIs and ATM PVCs to alleviate traffic from circuit congestions/network management and set limits on VPDN sessions to optimize performance for each blade.
• Provisioned new ATM virtual-circuit connections for DSL networks by working with the Data Service Center and the Broadband group.
• Managed and assigned IP acquisitions and provisioning for DSL and IPRS IP pools.
• Standardized all UAC 6400 NRPs for Verizon-on-Line and DSG ADSL services and IPRS NRPs.
• Performed configuration on all new Cisco routers switches and upgrade hardware with new blades for production switches.
• Setup documentation and gathered data analysis for Verizon's DSL and IPRS data usage.
• Maintained and troubleshot Verizon's BackOffice backbone network consisting circuits, hardware, routing and protocol issues.
• Surveillance DSL IPRS alarms for major outages and handled issues from start to final resolution.
• Opened cases with Cisco TAC to resolve Hardware/Software network issues. Created RMA tasks.
• Point-of-contact for all escalated DSL, ISDN and Radius Authentication related issues.
• Provided technical training on ADSL IPRS: Development, Deployment, Operations to new employees.
• Maintained a broad knowledge of all Verizon products, reports and escalation procedures.

Confidential

• Performed Shift Lead role at the Network Operation Center 24x7 365 days year round during weekends and as a backup lead issued tasks and assigned tickets to network analysts and handled escalated issues.
• Performed Tier III troubleshooting by supporting all Verizon GNI dedicated base customers consisting of Frame-relay, ATM, PPP, and SMDS, Point-to-Point, ADSL PPPOE Bridged , Dial-up Analog services.
• Troubleshot network infrastructure issues regarding circuits consisting of OC3s, DS3s, T3s, T1s, and multi-point-to-point, as well as routing, latency and packet loss issue, authentication, and Customers Premise Equipment issues.
• Built and setup 6400 UAC devices for DSL network service. Created VCs across ATM switches and 6400 UAC for DSL services.
• Coordinated dispatch for field technicians to central office or customer premise.
• Interfaced with Service Provisioning/Implementations on new customer activation's and configurations.
• Proactively monitored analyzed the network backbone's infrastructure using Spectrum's Spectrograph and Concord.
• Opened Remedy trouble-tickets based on alerts from Spectrum monitored sites and reported calls documented all activities in the trouble-ticket system work-log, while keeping customers updated with status on open tickets. Worked on additional / existing trouble tickets. Closed trouble tickets when issues were completely resolved.
• Resolved issues by collaborating between Verizon's Core GNI, Broadband, SAMC, DSC, MCC, SSC, Tower, Implementation Teams , Qwest, Genuity GSP , other vendors/LECs, and Verizon customers.
• Opened cases with Cisco TAC to resolve Hardware/Software network issues. Created RMA tasks.
• Provided training on Network Operations procedures, daily tasks and functions for new employees.
• Maintained a broad knowledge of all Verizon products, reports and escalation procedures.