XBOX Support Analyst Resume Redmond, WA - Hire IT People

SUMMARY

4 years recent experience Windows Administration server
15 years’ experience Desktop Engineer emphasis in Windows 7, Vista, XP
15 years’ experience LAN Administration
17 year experience Network Engineer using Cisco, HP, Dell, IBM hardware
Federal Secret Security Clearance. Federal Aviation Administration
Excellent organizational, team working, and communication skills
2054 Spokane Community College, Spokane, WA Network Design and Administration
2014 CompTIA 2 A+ Certified

TECHNICAL SKILLS

File Servers: HP / Compaq * Dell * IBM

Network Devices: Cisco Routers - ( 00 * 3900) Series, Cisco Switches - ( 00)

Series: NAS * SAN * DLT * DAT * UPS * Various SOHO WIFI / Switches

Protocols: BGP * OSPF * EIGRP * RIP * TCP/IP * 802.x * Token-Ring, Bluetooth

Workstations: Dell, HP, IBM and compatibles * Apple * IOS * Android, Hard / SSD / Optical Drives * Memory * Video Cards * USB Device * Tape Devices * Scanners

Portable: Dell *HP * Lenovo *Toshiba, Sony * mobile IOS and Android devices

Printers: Hewlett Packard * Lexmark * IBM * Xerox * Canon * Epson * Panasonic * Okidata

Network OS: Windows ( ) / Linux

Workstations OS: Windows (10 * 8.1 * 7 * Vista * XP)

Applications: MS Office ( * 2003) * Word * Excel * Project *, Access *, Internet Explorer *, Anti-Virus (McAfee * Symantec) * Citrix * Visio * Adobe * Veritas Backup Exec * Ghost

Mail Services: Office 365 * Outlook * Cloud Mail services (Gmail, Outlook, Yahoo, AOL)

PROFESSIONAL EXPERIENCE

Confidential, Redmond, WA

XBOX Support Analyst

Responsibilities:

Proactively handle troubleshooting and resolution of issues that affect dev/test/operations teams, Xbox Live/Xbox.com/Zune customers, and external 3rd party partners.
Identify and drive root cause of environment issues and implement effective solutions.
Network troubleshooting, including VLANs, routing, interpreting network captures, etc.
Establish or improved operational procedures.
Be able to effectively manage and prioritize multiple tasks in accordance with high level projects/objectives.
Sound issue identification, resolution, judgment, and decision making skills.
Create & interpreted performance monitoring and advocating change where necessary.
Solid experience working with W2K3, Longhorn, IIS, SQL, XML, networking, and scripting.
Intensive Product Studio usage to maintain all MOM / SCOM incidences both hardware and network issues
Develop productive scripts using VB, PowerShell, CMD line or batch language, WMIC tools.
VMware used in testing various SQL operations to maintain compliancy in the XBOX environment.

Confidential, Auburn, WA

System Network Engineer, Federal Aviation Administration Contractor

Responsibilities:

System Engineer in (3) primary facilities in the regional migration from 175 Novell servers to Windows 2003 servers. This project required extensive engineering to migrate all workstations, clients, data, applications, printers, scripts, groups’ security requirements, and network devices into Microsoft Active Directory. Project completed in six month period.
Engineered the consolidation of (16) Novell 4.x-5.x servers into (3) primary Novell 5.x dedicated servers while providing service to over 300 clients, 20 print servers, and increasing bandwidth by reducing multiple protocols to industry standard TCP/IP.
Implemented and administered the 17 regional offices Disaster Recovery program using CA ArcSserve backup program. Standardized procedures to insure data integrity and effective recovery strategies, thus increasing data recovery reliability, and reducing client’s downtime.
Engineered and deployed 9 Novell 5.x replacement server throughout 3 state locations within 3 month period
Provided extensive System Engineer services throughout Washington, Oregon, and Idaho facilities to resolve network, workstation, and printer problems.
MacAfee Antivirus implementation for local servers, workstations, this included maintaining updates as soon as released, and pushing updates to clients to insure server and workstation protection. Random query of local workstation to insure current compliancy.

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Xbox Support Analyst Resume

Redmond, WA

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