PROFESSIONAL OBJECTIVE

A career position as in IT Management or related capacity. Responsibilities may involve developing and maintaining vendor relationships, IT road map creation, enhancing the IT organizational structure.

PERSONAL QUALITIES

I take great pride in being a motivated, responsible proactive team player, who welcomes new challenges and works effectively with people at all levels. I am a strong leader not only professionally, but also in my personal life by participating in mentorship programs

PROFESSIONAL HIGHLIGHTS

An accomplished professional with over fifteen years of diversified experience in Business Ownership, Management and Technical Operations. Positions have involved progressively greater responsibility. Held a seat on technology committee to provide insight on current and future technological needs, including infrastructure, Internet Technologies, Software needs and upgrades, Policies and Procedures for future expansion. I have worked with a wide variety of software applications and network configurations for small business LAN's to multi-site nation-wide and global WAN's.

PROFESSIONAL EXPERIENCE

Confidential

Lead a team of 25 with 6 direct reports. Responsible for the daily operations of all system and network infrastructure of the airline with 90 plus locations. Provide mentoring to direct reports. Aid in the development of employee retention programs. Restructured the IT organization from a flat to a tiered model to ensure responsibilities matched skillset of team members. Create an IT infrastructure road map, with a future focus of 24 months. Responsible for budgeting all IT Infrastructure needs. Maintain compliance for SOX, HIPAA and PCI tier 1.

Confidential

• Lead a global team of 10 to provide global system and network access. Functional responsibilities that included architecture, budget responsibilities, mentoring, employee retention and training plans and road map infrastructure with a future focus of 24 36 months. Team members were dispersed geographically to cover New York, Michigan, Hong Kong and China. Highlights of my career at Geneva Watch included the following:
• Responsible for leading all IT Operational Support across 7 corporate sites 4 in the US, 3 in China and roughly75 SOHO locations. Sites ranged from 1 user to 150 users
• Responsible for infrastructure of our ERP and BI environments JD Edwards, Oracle BI and Cognos BI
• Challenged with formalizing application team procedures for design and implementation of in house designed web apps, web sites and e-commerce sites.
• Successfully develop strategies to reduce operating expenses by over 1.5 million dollars
• Negotiate pricing for goods and services with vendors and suppliers, providing an average savings of 500,000 / year
• Design and manage PCIDSS / PKI compliant network for 5 in house ecommerce sites
• Design and implement redundant Cisco WAN, switching solution utilizing CISCO ASA firewalls and Intrusion Detection Services
• Reduce operational expenses in excess of 1 Million dollars though contract re-negotiations
• Architect and implement an employee training solution valued at over 8 Million dollars at no additional cost to the company
• Work with various business units to align business units needs with IT initiatives / technologies
• Manage Systems Administrators and help desk teams across continental US
• Successfully lead the consolidation projects to integrate 2 additional business units
• Mentor and coach direct reports in proper IT policy
• Successfully design and oversee implementation of a virtualized environment, reducing operating datacenter operating expenses by 30 percent
• Deployed Network monitoring systems Nagios and What's Up Gold
• Develop and implement a corporate wide change management policy and procedure
• Develop and implement network device change procedures which eliminated network outages by 80 percent
• Hold a seat on the Change Management Review Board
• First IT team member to travel to China / Honk Kong to help develop a global IT team environment and strategy
• Architect and Implement Exchange 2003 to 2010 migration
• Configure and deploy Cisco 29xx, 28xx routers, Cisco ASA 5520, 5510 and 5505 firewalls, Cisco 45xx, 29xx switches
• Design and Implement VoIP Mitel phone system
• Introduced Customer Service teams to Call Reporting systems
• Lead Microsoft 2008 AD DS upgrade from Microsoft 2003 AD
• Redesign and redeploy Web Services Infrastructure
• Oversee all network changes and projects
• Develop Project plan for IPv6 adoption
• Reduced Network outages by 80 percent within first year
• Reduce overall system down time and interruptions by 98 percent within first year
• Architect a network plan to migrate from AD 2003 to AD 2008 R2, to include service such as MS certificate services, System Center Config Manager and SharePoint
• Design, Implement and maintain EMC CX series SAN and IBM DS family SAN
• Design and Implement a redundant server architecture following an N 1 strategy

Confidential

Sr. Network Administrator

• I came back to EQ to lead the migration from Novell and GroupWise to Exchange and Active Directory.
• Provide assessment of Novell 5.x migration to a Microsoft Platform
• Introduced company to Microsoft Exchange and SharePoint
• Initiate EA talks with Microsoft
• Monitor Watchguard firewalls for security vulnerability exploits
• End User Support

Confidential

Senior System Administrator / Data Center Manager

• My role involved me being a hands-on Systems Engineer and Data Center manager for our primary data center. Took part on a team to implement new accounting and reservation system that touched every aspect of the business. Highlights of my career with Spirit include:
• Pass FBI security screening to be allowed in FAA secure areas
• Create Windows 2003 Server Clusters
• Manage Exchange 2003 Server
• Work within ITIL standards
• Provide support and management of Citrix 4.0 farm
• Use scripts to create user accounts, logon scripts for specialized deployments
• Design new Citrix 4.5 farm
• Play key role in organization wide software platform migration
• Monitor Windows server logs
• Installation and administration VMware ESX virtual environment
• Backup and restore data for Exchange and file servers
• Configure DRAC for Server Management
• Using Dell Server Manager to Monitor Dell Servers
• Administrator of Microsoft Active Directory
• Manage / Oversee all datacenter activities
• Train junior team members

Confidential

Senior Network Engineer / Managing Partner

• Provided small business consulting and IT services that included the following:
• Project Management
• Implement PCI DSS / PKI compliant strategies for customers with ecommerce sites
• Administer over various systems including Windows 2000, Linux, Apple, AS 400, UNIX, Netware, SQL and POS systems
• Automate tasks via batch files, VB scripts and Windows Scripting Host
• Installation and configuration of Windows NT, 2000 and 2003 Servers
• Installation of networks and Category 5 cabling
• Design and install Internet security systems
• Installation and configuration of SonicWall, Cisco PIX and Watchguard firewalls
• Support Windows 9x, 2000 Pro and XP Pro clients
• Install Exchange Server 2000, 2003, SQL Server 2000 and SMS Server
• Install and configure Exchange 2003 collaboration / CRM / mail server
• Analyze current systems status and recommend upgrades if necessary
• Establish test environments before implementation of new technologies
• Checkpoint, SonicWall and Cisco Pix Administration
• Citrix solutions development, implementation and administration
• Utilize Netware NDPS, iManage, iMonitor, GroupWise and ZEN Works
• Create technical manuals to simplify end user training
• Hardware and software support
• Consult with clients on networking needs
• Design and Implement MOM and SMS for clients
• Minimize downtime of clients through planned maintenance shutdowns
• Generate monthly accounting reports regarding A/R
• Troubleshoot Server and client PC problems and give recommendations on solutions such as more end user training or actual computer issue
• Provide end-user support to our clients

Confidential

Network Administrator

• Citrix solutions development, implementation and administration of Citrix Metaframe XP Environment and Citrix 4.0
• Create technical manuals to simplify end user training
• Utilize Netware NDPS, iManage, iMonitor, GroupWise and ZEN Works
• Provided end user systems and network support. Responsiblities included:
• Provide end user support for applications and Windows 2000 / XP desktop Operating Systems
• Work with outside vendors to ensure projects were completed on time and on budget
• Manage and deploy Netware 6.5 and Windows 2000 NOS systems
• Manage and log daily backups, troubleshot and repair any backup issues with Arcserve 11 software
• Implement issue tracking solution
• Participate in team cross training program
• Member of team to evaluate and select a standard VoIP communications system
• Team member of Avaya Hybrid VoIP design and implementation
• Provide 24x7x365 on call support
• Assist with administrator and support of mobile messaging system

Confidential

Network Administrator / Consultant

• Provided design and implementation network and system services to Dental offices and colleges in order to successfully implement practice management software applications. Remotely managed 300 plus client sites. Implementer of HIPAA complaint security solutions. Administered SCO UNIX and MS Windows solutions. Implemented corporate Exchange server environment. Provided presales engineering services.
• Automate tasks via batch files, VB scripts and Windows Scripting Host
• Design and install Internet security systems to conform to HIPPA compliance
• Manage over 300 sites nation wide with an estimated 1700 users
• Publish quarterly articles in the corporate news letter
• Designed first multi-site Windows environment for the organization
• Introduced Terminal Server solutions to our clients
• Installation and configuration of SonicWall firewalls
• Converted Internal NT network to Windows 2003 with AD implementation
• Travel to customer sites to install clinical applications within a strict timetable
• Develop solutions and guidelines for network design within the organization
• Call center tracking and documentation
• Train support staff on more efficient methods to improve support quality to our clients
• Configure, install and maintain Firewalls and routers for WAN and internet connectivity
• Introduced and developed guidelines for Internet Solutions regarding clients with multiple sites
• Developed Windows 2000 and XP solutions regarding issues with out of the box installations
• Troubleshoot Server and client PC problems and give recommendations on solutions such as more end user
• training or actual computer issue

Confidential

Consultant

Provided consulting, vendor relationship building, project management and network / systems engineering services to customers in the small business market space. Supported multiple site organizations with 500 users or less. Utilized Cisco, SonicWALL, Dell, Baystack, Check Point, Watch guard, EMC and HP servers, switches, routers, SAN and firewall solutions. Focused on Windows 2000 and 2003 server platforms and Windows desktop OS and applications. Used OSPF, BGP, IPSEC, TCP / IP, EIGRP, DNS, DHCP, Active Directory, Citrix