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Lead Specialist Resume

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Atlanta, GA

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SUMMARY

  • Highly qualified and extensively trained IT professional with over 15 plus years of systems engineering, field service support, and project management experience that excels coordinating multiple projects simultaneously.
  • Solutions - oriented Senior Network Engineer with notable success directing Confidential broad range of IT initiatives while participating in planning and implementation of Cisco systems solutions in direct support of targeted objectives.
  • Proven track record of increasing responsibility in leading projects and with user departments in system design, product definition, release documentation, and data transmissions. Military Veteran. Secret Clearance.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Lead Specialist

Responsibilities:

  • Successfully established channel connections from government database to airline reservation system.
  • Connections are made in LONDON for QA Applications, and Production Traffic.
  • Used SPLUNK to monitor traffic flow, and to confirm connectivity.

Confidential, Atlanta, GA

Senior Network Engineer

Responsibilities:

  • Worked on worldwide MPLS network, adding new DS3/ DS1 circuits for gift card applications.
  • Worked with both Cisco Nexus 7010, 5000, 2000, and Juniper FW, and F5 load-balancers.
  • Made Cisco and Juniper firewall requests.
  • Turned up new sites, and restored applications.
  • Monitored network conditions with several monitoring tools, Solarwinds, Ehealth, Looking Glass, MRTG, Ethereal, Splunk, and other diagnostic tool.
  • Troubleshot network problems, and documented the network Visio diagrams.
  • 24X7X365 standby required.

Confidential, Alpharetta, GA

Senior Systems Engineer

Responsibilities:

  • Actively worked with Account Managers in planning software/hardware procurement, as well as major projects Cisco products, enterprise and SMB applications.
  • Preformed RICS network assessments to evaluate network condition and recommend new strategies for network optimization and efficiency.
  • Responsible for installation, configuration supporting Cisco products for Wireless, Web security, VPN, V0IP, and IPS applications.

Confidential, Peachtree City, GA

Telecommunications Engineer

Responsibilities:

  • Installed Juniper Firewall SSG520M’s, Cisco router 2811, McAfee IPS 1200, and Foundry 624 switches, at Army reserve units, around the country. Performed site survey of Army bases for classroom certifications.
  • Worked on Cisco and NEC VoIP hardware.
  • Secret Clearance.

Confidential, Peachtree City, GA

Telecommunications Engineer

Responsibilities:

  • Performed site survey of Army bases to provide one call Help Desk service.
  • Evaluated current call center infrastructure and made suggestions to improve network and meet predetermined SLA’s.
  • Secret Clearance.

Confidential, Herndon, VA

VoIP Technician

Responsibilities:

  • Staff augmentation, for Confidential worldwide Call Manager Rel. 7, 30,000 phone deployments, running on an MPLS network.
  • Provided installation services to include provisioning, day-one assistance, and troubleshooting.
  • Installed and configured Nexus 7010 and ASA’s 5520, 5510.
  • Documented site requirements and developed Confidential user guide.

Confidential, Norcross, GA

Senior Cisco Engineer

Responsibilities:

  • Installed and serviced Call Manager Rel. 6.1, Avaya IP Office (500 Series), Mitel Phones, Dell Servers, and Cisco’s ASA5505/5510.
  • Voice and data network convergence.

Confidential, Norcross, GA

Senior Network Engineer

Responsibilities:

  • Installation of routers: Cisco 2821, 2811, and 1841 and switches: Cisco 3550, 6509, MGX 8850, and BPX8600, at banking institutions to outsource financial resources.
  • Subject matter expert on the StrataCom hardware: MGX8850 and BPX8600.

Confidential, Atlanta, GA

Tech Support- Tier 3 (contract)

Responsibilities:

  • Managed service support for Call Manager Rel. 3.1, 3.3., and 4.3 in the nine state areas.
  • Responsible for the day to day escalation of trouble tickets for final resolution.
  • Lead technician to eight technicians.
  • Worked on Confidential ’s router network “DOTNET”.
  • Solarwinds, EHealth, Wireshark, MRTG, and Cisco Works.

Confidential, Birmingham, AL

Senior Engineer

Responsibilities:

  • Installed and serviced Call Manager Rel. 4.1 and Unity, IP security applications.
  • Assisted with sale’s demos, sale’s quotes, and other network services.
  • Installed F5 “BIGIP”, Bluecoat “SG880/SG440” and other OEM application.
  • Cisco routers: 3845, 3810, 3745, 3660, 2600, and VG200.
  • Cisco switches: 3750, and 3550.
  • Cisco phones: 7985, 7970, 7961, 7941, 7935, 7920, and 7912.
  • Voice and data network convergence.
  • Provided proactive and reactive management of Internet services at speeds from 64K to OC192, for government agencies.
  • Conducted circuit troubleshooting and restoration, DNS changes, BGP routing request, 2547 VPN restoration.
  • Clarify ticking system.
  • Worked on VOIP, running SIP protocol and troubleshot user application issue.
  • Equipment: Cisco routers: 12012, 7507, 7206, 3845, 3810, 3745, 3660, 2600, 2500, 1700, 1600, 800. Cisco switches: 6509. Juniper: T640, M160, and M71, and Laurel ST-200.

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