SUMMARY

• More than fifteen years of experience in supporting high level system architectures.
• Served as system engineering and desk administration in tier II and III system environments in individual, team and management roles.
• Experience in configuring hardware and virtual network environments.

TECHNICAL SKILLS

• Linux
• Java
• Oracle
• Network
• VMWare
• Apache
• IT Process Management (ITSM / ITIL)
• Microsoft Office
• EFT (Electronic File Transfer)
• Cyber Ark
• Solar Winds
• Chart Beat
• Gomez
• Splunk
• Remedy
• Outlook Email
• New Relic
• Mix Panel
• Oracle Enterprise Manager (OEM) Grid Control Management
• Data Services Hub (DSH) Tool
• Tivoli Work Scheduler (TWS)

PROFESSIONAL EXPERIENCE

Team Lead

Confidential

Responsibilities:

• Monitor the Federally Facilitated Exchange (FFE) / Federally - Facilitated Marketplace (FFM) / Enterprise Identity Management (EIDM) systems / Data Services Hub (DSH) and several other supporting systems:
• Monitor computing resources within the Terremark environment;
• Alert system owners of degraded system status; and
• Alert system owners, stakeholders and management of production Severity 1 incidents
• Areas Monitored include:
• Data Center Network
• Infrastructure Bandwidth
• Server / Infrastructure
• Applications within the Terremark environment
• Agent based Monitoring
• Production Batch Processing
• Event(s) & Alert(s) Escalation
• Notify internal stakeholders of Severity 1 incidents received from Baltimore Data Center (BDC) that affect the Marketplace.
• Manage incident identification, notifications, ticket generation, recording, classification, investigation and the most complex diagnoses.
• Perform advanced troubleshooting, escalation and driving service restoration activities helping ensure all duties from a technical and non-technical perspective are completed in a consistent and timely manner.
• Manage production Severity 1 incidents to closure.
• Manage the CMS Consumer Information and Insurance Systems Group (CIISG) Exchange Operations Center (EOC) email inbox.
• Authorize restart of Marketplace system processes as needed to keep resolve productions performance issues.
• Help feed and generate reporting (Trend analysis, etc.) by populating key metrics.
• Mine data and recommend actions.
• Submit progress reports to XOC Director and Deputy XOC Director.
• Assist with Change Management, Problem Management, Configuration Management, Change Coordination, etc.
• Running, populating, delivering daily reports.

Systems Administrator

Confidential

Responsibilities:

• Administered support access and act as an escalation point (Tier 3) to various systems and applications supported by MSSC Technical Support as requested by all Marriott customers.
• Platforms included but are not limited to: LDAP, Active Directory, Exchange and Pop Mail accounts.
• Related work around the remediation and maintenance of security software such as Anti-Virus, Firewall, and Big Fix, etc.
• Process customer ID administration requests (Provisioning)
• Support initiatives to include scripting for bulk ID and Exchange requests
• Complete daily workload according to defined due dates
• Resolve client issues by working with partners
• Provide assistance to field deployed IT associates
• Participate in resolution of security issues

Systems Administrator

Confidential

Responsibilities:

• Troubleshooted support calls (Service Now) relating to system problems on the tier II & III levels.
• Setted up new workstations printers and other peripherals while maintaining current configurations.
• RDP and Cisco Web Ex sessions were daily processes to troubleshoot and execute various tasks specifically for remote users nationally and world wide.
• Assisted in creating new accounts (Active Directory), made changes, and maintained lists and logs, etc. as needed.
• Troubleshooted hardware (HP) and COTS software and various tools.
• Repaired and/or coordinated repair of devices with 3rd party vendors and HW manager.
• Administered various software license keys within a local database.
• Installed/troubleshooted desktop towers/laptops/tablets and Automation Software Applications (i.e. MS
• Office 2007/2010, Adobe Suite, etc.).
• Guided/Mentored activities of other systems administrators and help desk representatives during complex situations.

Team Lead

Confidential

Responsibilities:

• Served as a Team Lead under Lockheed Martin on the Windows Server Team for the US Securities and Exchange Commission agency.
• Responsible for HP server builds and installed and configured Windows 2003 Operating System (Standard, Enterprise) for the Windows Server Refresh Project regionally.
• Utilized various applications to maintain, monitor, and troubleshoot network issues to include HP Open View, Remote Desktop, and Enterprise Vault v 7.0 (Symantec).
• Worked with Network Operations Center and other branches to provide Tier 2 level network support, which involved exchange, active directory, SAN storage, and Symantec Backup Exec.
• Collaborated with third party vendors to research and resolve software application issues.
• Conducted and maintained hardware inventory for the Securities and Exchange Network Servers.
• Responsible for fulfilling request with mail restore using Symantec Power Controls.
• Configure and setup G/ON devices for users to have remote access to network.
• Updated/modified project plans and task list daily for management/Gov’t officials.

Sr. Network Engineer

Confidential

Responsibilities:

• Remedy ticketing system to track and respond to system trouble calls and emails globally.
• Worked first hand with overseas post System Administrators with troubleshooting migration issues related to Citrix and Thin Client installations.
• Wrote daily reports on issues encountered and provided a weekly summary to the Project Manager which helped identify trends and highlighted problem areas that may require further investigation.
• Planned, documented, tested and integrated upgrades of enterprise infrastructure (hardware and software).

Systems Engineer

Confidential

Responsibilities:

• Delivered solutions within agreed project timescales
• Resolved problems escalated from IS&T infrastructure teams globally
• Provided user support and documentation for solutions
• Played an active & effective role within the ITS Planning & Technology team
• Operated daily backup operations on various servers locally to be maintained

Team Lead

Confidential

Responsibilities:

• Performed direct technical work on projects, selects and adapted plans, techniques, designs or layouts
• Supervised other technicians and installed, operated, maintained, configured, troubleshooted and repaired general purpose commercial automated data processing computer system devices, circuits, cables, components, software and end-user devices, components, software and connectivity
• Coordinated with the SMS Project Manger, GSA COR and Government user representatives to ensure accurate solutions and user satisfaction on technical matters
• SMS 2003 was used to deploy software upgrades and security patches as directed by superiors

Systems Administrator II

Confidential

Responsibilities:

• Configured and setup VPN accounts on notebooks/laptops for clientele under the Office of the Secretary of Homeland Security immediate office and external branches
• Application and security patches pushed using Altiris version 6.8 as well as remote access to clients' workstations for troubleshooting issues
• Added, edited, modified and hid profiles within Black Berry Enterprise Admin' (BES) server running under Exchange Server 2003

Network Administrator

Confidential

Responsibilities:

• Created standard OS image (Windows XP) currently running W2K for laptops, desktops and servers (Windows Server 2003) with security settings.
• Created a standard application image that retrieves from Citrix MetaFrame and not locally.
• Created process for anomalies to the standard image (Windows XP, Server 2003{Active Directory}).
• Documented entire image process {Symantec Ghost Console, Sysprep}
• Created action plan to roll out images on all hardware components and to research the plan to purchase new components for replacing out of date components.