SUMMARY

• Dynamic, detail - oriented, Security Analyst with demonstrated experience supporting, maintaining, deploying and troubleshooting complex security appliances and technical solutions for managed security clientele.
• Outstanding presentation and communication skills, and understanding business requirements.
• Skilled Security Analyst with proven Fortinet firewall experience (NSE 3) and certified Cyber Security Analyst (CSA+)
• Proficient in Incident response, threat/incident management, and types of Cyber security related analysis
• Professional emphasis on Next Generation Firewall (NGFW), Unified Threat Management (UTM), IPSEC VPN, DDoS, and vulnerability mitigation
• Past relevant experiences include skillfully serving in IT Management, Network and Systems Administration and managed services for professional clients.
• Over twenty years of career development, training, and intense dedication to “all of the things” and emerging technologies and security threats.

TECHNICAL SKILLS

Applications: Microsoft Office (Word, Excel, PowerPoint, Outlook), Microsoft Office for Mac X 2004/2008/2011/2016 (Preview), Microsoft Publisher, Microsoft Visio, Lotus Notes, OpenOffice Suite, Adobe Creative Suite, Adobe Acrobat, Microsoft OneNote, Mozilla Firefox, Google Chrome, Microsoft Internet Explorer, Microsoft Edge, FileZilla FTP, Skype, KeePass, Notepad ++

Cloud Platform: Fortinet Network Firewall platform, RackSpace, AWS

Communication: xDSL, CMTS, EVDO, VSAT

CRM/PSA: ConnectWise, SalesForce, Spiceworks, Remedy, VSR

Email System: Microsoft Exchange 2003/2010/2013 , Office 365, OWA

Hardware: Fortinet CPE Firewall, ShoreTel, IP Cop Firewall, Sophos UTM, routers (BGP, OSPF, EIGRP, MPLS), switches (STP, VTP,VLAN) and VoIP (FreePBX, Asterisk,Mitel/InterTel), Access Nortel (DMS10/100), Adtran DSLAM’s, Cisco routers/switches, Dell, HP, Lenovo desktop and laptop hardware such as Hard disk, SSD, DVD/CD-ROM drives, Hot swappable components, USB devices, Soundcards, Video cards, Memory, Monitors, NIC cards, WiFi NIC cards, Modem cards installation, HP Scanners, Apple iPhone, Apple iPad, Android

Mobile: Android, iOS, Microsoft ActiveSync

Network Design: Integration of distributed networks (VPN bridges, VPN gateways, IP WAN addressing and route plans and implementation, Internet connections: Firewalls, Virtual Private Networks (VPN), Intrusion Detection

Monitoring: Solarwinds (Network Monitoring and Inventory Control), Netcool, ALOPA, PathTrak, LabTech, Nagios, GFI Network Server Monitor

Networking: Cisco IOS Routing and Switching, DHCP, Network Address Translation, telnet, SSH, ping, trace route, DNS, TCP/IP

Operating Systems/Platforms: Windows 98/2000/XP/Vista/7/8/10, Mac, Apple iOS, Apple OS X, 10.1 - 10.10, Linux Ubuntu/Mint, CentOS

Remote Access: SRA, VPN, RDP, TeamViewer, LogMeIn, VNC, ScreenConnect

Security: Fortinet, ESET, Webroot SecureAnywhere, McAfee EPO, WatchGuard XTM, Sophos UTM

Server Administration: Microsoft System Center Configuration Manager, Windows Server Small Business Server/ R2 (Active Directory, DNS, DHCP, Group Policy, RDS, WSUS)

Server Hardware: HP Proliant Server, Dell Server

Storage: NAS, SAN Technologies

System Backup and Restore: Datto, Symantec Backup Exec, Shadowprotect Image backup, Intronis

Virtualization: VMware Virtualization, Hyper-V, VirtualBox, 4G Wireless Data Backup

Other: Optical Network Units (ONU/ONT), DSLAM, CMTS, Microsoft Deskside, HN 7000s/9000 series satellite IDU/ODU, KU and KA band satellites

PROFESSIONAL EXPERIENCE

Confidential, Greenville, SC

Cyber Security Analyst I

Responsibilities:

• Certified Cyber Security Analyst (CSA+)
• Manage Fortinet Network and CPE firewall platform
• Configure and troubleshoot challenges with Firewall based VPN’s, policy driven administration, routing, remote access, and wireless data backup
• Configure and administration of FortiManager/FortiAnalyzer/FortiPortal for customer reporting and self-serve administration
• Interface with legacy Paetec Cisco platform and Windstream Juniper edge routers
• Provide excellent and proactive customer support
• One touch resolution for customer challenges

Confidential, SC

Network Administrator

Responsibilities:

• Promoted to positions of increasing authority and responsibility because of strong leadership skills, teamwork, customer service and overall performance.
• Increased overall productivity by managing, administering and troubleshooting the company’s data and voice networks, Windows servers and peripherals, desktops, laptops, displays, printers, multi-function devices, smart phones, network and VoIP phone equipment.
• Proactively mitigated security threats by deploying NGFW and antivirus solution across the network.
• Upgraded network by conferring with vendors to efficiently develop, test, evaluate and install enhancements.
• Oversaw all scanners and MFP devices, collaborating with vendors to provide excellent resources to team members and management.
• Delivered exceptional customer service while managing corporate cellular accounts.
• Proficiently provided supervisory support for local and remote technicians, including tasking, on-call rotation and training.
• Produced business-focused architecture and solution design with technologies, including virtualization/cloud computing, web servers, web infrastructure and applications, storage, content management, networking, and security.
• Monitored and drove accountability for all IT projects and services including delivery, performance and functionality.
• Developed technical solutions by assembling staff, vendor and service resources to evaluate, design, test, install and maintain hardware, applications and software.
• Streamlined the requirements gathering processes to support the development of newly enhanced features and functions.

Confidential, Hilton Head, SC

Network Operations Center Specialist

Responsibilities:

• Provided exceptional customer service while troubleshooting customer requests for loss of Internet connectivity and network issues.
• Effectively monitored and troubleshot challenges with fiber to the home, cable broadband, DSL, VDSL and metro-Ethernet systems.
• Employed extensive technical skills, tools and internal methods to efficiently resolve issues in a timely manner.
• Proactively monitored network for network outages, troubled nodes and spikes in network challenges to increase system reliability and stability.
• Dispatched internal resources when necessary to resolve customer issues and increase customer satisfaction.
• Implemented, maintained and oversaw all aspects of the information technology systems and solutions.

Confidential, Greenville, SC

Network Technician

Responsibilities:

• Provided exceptional customer service while analyzing, monitoring and responding to network troubles for all national locations or in the network operations center.
• Delivered wide area network support, troubleshooting and implementation to increase system reliability.
• Provided Tier 2/3 support for all firewall/routing devices and for network connectivity and communications services.
• Re-imaged various computers for multifunction usage, set up and troubleshot printers and email to ensure all technical needs were exceeded.
• Documented and tracked all network changes, PC allocations for locations and printer assignments to maintain accurate records.
• Added users, managed local policy and made password changes to increase corporate productivity.
• Utilized team resources to efficiently resolve network challenges in a fast-paced environment while maintaining a calm and cool demeanor.
• Utilized extensive technical skills and steady, firm and patient care to proactively and professionally coordinate complex network challenge resolution with external vendors, on-site personnel and remote technicians
• Suggested high-level recommendations on upcoming technology needs and priorities.
• Maintained accurate and timely data on current and past technology operations.

Confidential, Greenville, SC

Network Surveillance Analyst

Responsibilities:

• Provided exceptional customer service while monitoring and responding to network troubles in the network operations center.
• Analyzed voice and data devices for power and environmental alarms to ensure all systems were functioning at optimal levels
• Utilized extensive technical skills and networking tools to disseminate network troubles in a timely manner.
• Analyzed switch raw data, previous trouble tickets and accessed devices to verify network alarms and provide effective resolutions.
• Submitted network outages through internal methods and FCC reporting to provide exceptional customer service.
• Implemented, monitored and enforced IT-related procedures, processes and practices.
• Managed and assisted other IT team members in system support and integration tasks.
• Communicated the status of key activities, risks, and issues to IT teams and project stakeholders.

Confidential, Greenville, SC

Technical Support Agent/Help Desk

Responsibilities:

• Provided exceptional customer service while delivering technical support for customer satellite issues.
• Troubleshoot and resolve technical issues with satellite internet communications to increase customer satisfaction.
• Assisted clients with configuring email, internet settings, technical account management and VPN configuration to ensure all technical needs were exceeded.
• Effectively delivered knowledgeable and efficient trouble shooting for various Windows operating systems.
• Utilized knowledge based articles to provide outstanding technical support in a timely manner.
• Maintained excellent CSAT and other metric-based key performance indicators to exceed corporate expectations.