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Systems Administrator Resume Profile

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OBJECTIVE

To obtain a position utilizing my Information Technology skills to support a business environment. I am interested in working as part of a team for an innovative company with an opportunity for advancement.

SUMMARY

Computing Specialist with eight years of experience providing technical assistance to business professionals. Demonstrates the ability to combine computer skills, customer support experience, and related education to exceed technical, business, and customer requirements. Excellent interpersonal skills and collaborating with others. Proficient at communication with end uses as well as IT.

SKILLS

  • Skilled in desktop and server management functions
  • Extensive experience in back office and desktop troubleshooting
  • Proficient in desktop applications
  • Grand communication and interpersonal skills
  • Oriented towards customer service
  • Multi-tasking

PROFESSIONAL Experience

Support Systems Administrator

Confidential

  • Configure iPads/iPhone for internal network use
  • Configure Nortel phones and Polycoms on network
  • Manage Blackberry users on Enterprise server
  • Lead in Desktop Virtualization Project
  • Manage email and file server backups and restores
  • Active Directory administrator
  • Assist Site Infrastructure Support
  • Procurement for New IT Equipment
  • Responsible for all hardware/software deployments
  • LANDesk Administrator
  • Windows Server Update Services Administrator WSUS
  • Uptime Monitoring System Administrator
  • Responsible for the operation, maintenance and support of all software, hardware and other interfaces of Cliffs corporate office. Lead /Assist teams with technical advice in the initiation, planning, and implementation phases of projects. Recommended solutions based on existing windows and desktop environments. Provide technical research and evaluation of new technologies.
  • BMC ProactiveNet Performance Management Suite Administrator BPPM
  • BMC Atrium Discovery And Dependency Mapping Administrator ADDM
  • Symantec PGP Administrator
  • Sean Scott Strother, Page 2

Desktop Support Analyst

Confidential

  • Acts as the primary point of contact for computer related problems - providing diagnostic, corrective, and referral services as appropriate installation and configuration of software small project work limited database management support delivery of new software technology and creation of new end user accounts.
  • Successfully resolved hardware/software problems between client and PC
  • Responsible for new hardware orders
  • Creates new Lotus Notes and network accounts
  • Managed all Blackberry devices
  • Promptly resolved HEAT tickets within 72 hours
  • Liaison to third-party printer repair services

Computer LAN Technician/IT Helpdesk

Confidential

  • Analyzed, maintained, and repaired computer systems, hardware and computer peripherals. Documented, maintained, upgrades or replaces hardware and software systems.
  • Supported 1000 end users with technical issues
  • Provided innovative ideas in team meetings
  • Liaison with outside business vendors
  • Assisted training new interns
  • Started the ordering process for new equipment
  • Diagnosed and resolved technical problems. Managed customer service calls on the Lotus call-tracking system
  • Supported Senior LAN Technician in company PC/Laptop rollout

Computer Technician Consultant

Confidential

  • Configured new laptops and desktops for wireless network access.
  • Configured laptops and desktops operating system and programs
  • Installed appropriate software for employees

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